MY FAVORITE CHRISTMAS TUNES

It is that time of year where we listen to Christmas music pretty much 7/24 and love it. My favourite Christmas albums in no particular order:

1.       Barenaked Holidays:  It takes a few plays to fall in love with this rendition of Christmas music (the heavy use of the organ took a bit to warm to), but in the end it sticks. A great album with a mix of heart warming songs (Green Christmas) and fun Christmas songs (Elf’s Lament .. listen to the words carefully).

2.       When my Heart Finds Christmas, Harry Connick Jr:  This is Harry’s first Christmas album from 1993, made during the height of his popularity. Great album. I am not as big a fan of his second album Harry for the Holidays which seems forced, as he tried to take traditional songs and make them too unique.

3.       A Very Special Christmas 3:  These albums (There are 5) have contemporary artists sing Christmas songs. Think of these as compilation albums like Now! Christmas albums. What makes this album particularly great is Sting’s rendition of Three Ships. I could listen to that song over and over.

4.       Bruce Cockburn Christmas: Yes, turning in his rocket launcher for a wooden chair and mittens, Bruce belts out an amazing album filled with traditional Christmas songs. A beautiful album.

5.       White Christmas: What Christmas is complete without Bing? While I type this I am singing Mele Kalikimaka in my head.

6.       Great White North, Bob and Doug Mackenzie: I know, this only has one Christmas song on it, the 12 days of Christmas (where they only get through 6 days). But, this album has special memories for me. I remember getting it the Christmas of 1981 (I was 13) and listening to this album with my brother over, and over, and over, and over. My boys can sing it by heart, although having them sing it during the intermission of the Radio City Music Hall Christmas Spectacular was a little embarrassing for some.

I love Christmas. Let the music fill the home with good cheer! Merry Christmas!

WHY MEN ARE INFREQUENTLY PUBLISHED IN DEAR ABBEY

Dear Abbey,

I’ve never written to you before, but I really need your advice on what could be a crucial decision. I’ve suspected for some time now that my wife has been cheating on me.The usual signs… phone rings but if I answer, the caller hangs up. My wife has been going out with the girls a lot recently although when I ask their names she always says, “Just some friends from work, you don’t know them.” I always stay awake to look out for her taxi coming home, but she always walks down the drive.

Although I can hear a car driving off, as if she has gotten out of the car round the corner. Why? Maybe she wasn’t in a taxi? I once picked her cell phone up just to see what time it was and she went berserk and screamed that I should never touch her phone again and why was I checking up on her. Anyway, I have never approached the subject with my wife. I think deep down I just didn’t want to know the truth, but last night she went out again and I decided to really check on her.

I decided I was going to park my Harley Davidson motor cycle next to the garage and then hide behind it so I could get a good view of the whole street when she came home. It was at that moment, crouching behind my Harley, that I noticed that the valve covers on my engine seemed to be leaking a little oil. 

Is this something I can fix myself or should I take it back to the dealer?

TOP 10 REASONS FOR MORE WOMEN

This article was forwarded to me recently and I found it very insightful and thought provoking. For me personally, I know that one of my greatest sources of coaching is my wife … I find her insight very helpful and have a deep respect for her management talent and knowledge. Something to think about.

Reason No. 1 should be enough: Increased profits and shareholder returns Tuesday, March 21, 2006

By Heather Arnet

What if I told you that I knew the secret to increasing your company’s shareholder returns by at least 34 percent? That the information I had could help you increase shareholder confidence and approval in your work and make your board of directors more efficient, mission minded, accountable and productive?

What if I told you that I would share this secret with you — at no cost to you — provided you made me one promise: that you would make sure it was implemented into your corporate policies? Would you make that trade?

Below, you will find the top 10 reasons why increasing the number of women on boards and in senior management structures, throughout our region and throughout all sectors, is not just good sense; it is good business. This is not because women are better than men, smarter then men or because men are not competent leaders (or vise versa).

But rather, the data have proven that when there are diverse perspectives and experiences within leadership structures, there is more robust thinking, problem solving and relationship building that becomes systemic — that is, occurring at all levels of an organization. All boards and management structures can benefit from fostering creative, innovative solutions to traditional problems.

The status quo, for our region and for our national economy, is not something that any of us wants to maintain. We strive for something better, for excellence, for increased revenues, returns, accolades, more jobs, better performance and an economic renaissance. Diversifying our boards and making a concerted regional commitment to recruiting and retaining more women into leadership positions throughout all sectors will help make this region’s economy stronger and position the Pittsburgh metropolitan area to compete globally for the best talent available. Here’s why:

1. More women executives result in increased corporate earnings.

In 2004, Catalyst, a New York-based research organization, made national headlines when it released a study that connected the percentage of women in senior management to corporate performance. In this landmark study, “The Bottom Line: Connecting Corporate Performance to Gender Equity,” Catalyst examined the financial performance of 353 companies between 1996-2000. It found that the companies with the highest representation of women in their senior management teams had a 35 percent higher Return on Equity — a key measure of profitability — and a 34 percent higher Total Return to Shareholders — capital gains plus dividends — than companies with the lowest representation of women at the senior level.

In a similar study in the late 1990s, Roy Adler, a marketing professor at Pepperdine University in Malibu, Calif., tracked the number of women in high-ranking positions at Fortune 500 companies between 1980 and 1998. His research found that the 25 companies with the best record for promoting women to senior positions, including to positions on their boards, posted returns 18 percent higher and Returns on Investment — how much money an investment earns, be it equipment or financial instruments — 69 percent higher than the Fortune 500 median of their industry.

2. More women board members result in increased accountability.

In a time of increased emphasis on corporate governance, ethics and accountability, it is especially profound to note that a 2002 study published by the Conference Board of Canada found a direct correlation between the number of women on a board and the focus of that board on corporate governance and accountability. According to the study, which tracked the corporate performance of corporations with two or more women on the board from 1995 to 2001:

74 percent of boards with three or more women explicitly identified criteria for measuring strategy, compared with 45 percent of all male boards.

94 percent of boards with three or more women explicitly monitored the implementation of corporate strategy, compared with 66 percent of all-male boards.

94 percent of boards with three or more women ensure conflict of interest guidelines, compared with 68 percent of all-male boards.

86 percent of boards with three or more women ensure a code of conduct for the organization, compared with 66 percent of all-male boards.

3. More women in management help companies compete for the best talent.

In order to compete for top-tier talent graduating from our institutes of higher learning, American corporations are going to have to become experts at recruiting and retaining women. As the New York Times reported a year ago, women make up 56 percent of the national college population, and that number continues to rise. “Within 10 years, three million more women than men could be attending college with women making up on average 60 percent of every entering freshman class,” the article said.

This is especially interesting for our region since women already make up the majority of our work force. While some believed that our region was suffering from a “brain drain,” the University of Pittsburgh’s 2004 Women’s Benchmarking Report documented that from 1990 to 2000, the number of women residents 25 to 34 with a bachelor’s degree or higher increased by 10.9 percent in the metro area, while the number of male residents of the same age with a bachelor’s degree or higher fell 4.3 percent.

In other words, the increase in educated young women was greater than the loss of educated young men, which produced an overall brain gain in the region. Further, the study said, educated young women now outnumber educated young men in the region.

When recruiting for a board or senior staff vacancy, companies will continue to search for the best and most qualified people available. More and more these individuals will have to be women. Choosing to put more women in leadership positions will demonstrate to potential hires that your company values women — not just as workers, but as leaders — and help it compete for this rich talent pool.

Demonstrating a true commitment to paying women fair wages and providing opportunities for advancement within your corporate and board structure will enable your company to compete for the most qualified workers in the market.

4. More women in management increases corporate insight to customers.

As Carol Stephenson, former president and chief executive officer of Lucent Canada eloquently stated in her 2004 article in the Ivey Business Journal, “Women have a deep and intimate knowledge of consumer markets and customers. Women control 80 percent of household spending, and using their own resources, make up 47 percent of investors. They buy more than three quarters of all products and services in North America.”

More women in senior management and at the board level will provide your company with a competitive edge to attract and appeal to this growing and ever more discerning consumer base.

5. More women on boards connect companies to emerging markets.

Female entrepreneurship is the fastest growing demographic of corporate ownership in our nation. The Center for Women’s Business Research concludes that today, one in 11 adult women is an entrepreneur and one in seven employees works for a women-owned business.

As of 2004, women have a 50 percent or greater stake in nearly half of all privately held businesses in the United States, for a total of 10.6 million enterprises. Growth in women-owned businesses has outpaced that of other firms. Since 1997, the Center estimates that women-owned firms have grown at nearly twice the rate of all firms — 17 percent vs. 9 percent.

Growth in employment by women-owned firms has been even more dramatic: 24 percent compared with 12 percent for all firms. Previous Center research indicates that this growth trend includes dramatic growth among the largest women-owned firms — those with 100 or more employees. These companies present tremendous opportunities for business-to-business markets, presenting unlimited new opportunities for vendor relationships, investing opportunities and the potential to have a large impact on the development of new jobs in our region.

6. More family-friendly corporate policies result in increased corporate growth and retention of both genders.

Companies that have emphasized a commitment to attract and retain female employees throughout all tiers of the company usually invest in the development of family-friendly corporate policies and worker retention programs that attract and retain the top talent of both genders.

Nationally, Cary, N.C.-based software company SAS has become a national leader on this issue. It has been listed in the top 20 of Fortune’s “100 Best Companies to Work for in America” for eight straight years, and its corporate culture has been featured on CBS’ “60 Minutes” and on “Oprah.” It has done all this while also achieving record earnings, continued growth and continued status as a market leader for new product development year after year.

At the heart of SAS’s unique business model is a simple idea: satisfied employees create satisfied customers. SAS enviable low employee turnover rate has consistently been significantly below the industry average, and SAS reaps the rewards of employee loyalty with low recruiting costs and the benefit of the most talented minds in the software business. Programs and facilities at its world headquarters include two on-site child care centers, an elder-care information and referral program, an employee health care center, wellness programs, a 77,000 square foot recreation and fitness center, and many other work-life programs.

In a more local example, Carnegie Mellon University has become a leader in such practices by offering a semester of paid leave to any faculty member — regardless of gender — for parental leave related to a newborn child. It also was one of our first local universities to offer domestic-partner benefits and an on-site child care facility. These practices have provided CMU with the ability to compete for the best minds working in academia today, securing the university’s status as one of the top colleges in the country.

7. More women on boards provide access to underutilized investors.

Women make up 47 percent of investors, even though they make up more than 52 percent of the work force and will represent 60 percent of every college freshman class by 2020. Add to this the soon-to-be-retiring baby boomer women who also may have access to inherited and other family income, and the female investor represents an exciting and under tapped market.

This market should be of interest to companies related to financial services, investing, real estate, and leisure services, but this population also presents a rich pool of qualified board members, new investors and donors for corporate and nonprofit board consideration. In addition, having more women on your board will provide your company with increased access and insight into this market base.

8. More diversity around the table results in new innovative thinking.

One of my favorite quotes on this topic comes from Jane Evans, who sits on the boards of Altria (formerly Philip Morris Companies), Georgia Pacific, KB Homes and PetsMart. “Women [board members] ask questions that men don’t think to ask, because women come from a completely different environment and vantage point,” she says.

Dr. Judy Roesner, author of “America’s Competitive Secret, Women Managers,” also explains that, as lifelong outsiders, ” women are more likely to ask questions that male [board] members avoid. Being an outsider gives one a sense of freedom that insiders don’t always have. This outsider freedom is a valued characteristic of independent directors, the type of director much sought after today.”

This kind of creative questioning can encourage a board to move beyond status-quo thinking toward a place at which new product development, innovative technologies and creative problem solving can occur. Because women and people of color were not the majority of boards in the past, they are less likely to have a long history on that particular board.

Unlike directors who have served for a longer period of time, making them hesitant to try something because “it failed in the past,” a new member of the board likely will consider all options as possible solutions. Often a solution that may not have worked in a past scenario may be a perfect solution for a new or current challenge because of changing market conditions or new information and technology .

9. More women role models will keep more of our young people in Pittsburgh.

What would economic health for southwestern Pennsylvania look like? For most corporate leaders and families, that answer is simple: We want our region to have a thriving and robust economy. We want businesses to move here because they know that our region offers a talented work force and excellent quality of life. And most importantly, we want our children to know that there are sustainable career opportunities for them in the region , and that if they are born here and educated here at one of our top-tier universities, there will be a life here for them as adults that would include being paid top dollar for what they are worth, and having multiple opportunities to become decision-makers and leaders in the community.

Considering our region currently pays women less then 70 cents on the dollar compared to their male counterparts working the same job, and understanding that this is one of the worst wage gaps in the country, we are currently failing our children, 52 percent of whom are young women. But making a community commitment to fixing our regional wage gap and becoming a leader in providing educational, professional, and leadership opportunities for women in the corporate, nonprofit, and government sectors, will provide this community an opportunity to mobilize and energize the work force we have — and attract the employers and employees of tomorrow to move here from elsewhere.

10. Investing in women is investing in the future of our region.

Recently, Microsoft co-founder and Chairman Bill Gates, speaking as president of the Gates Foundation, spoke of how his foundation has identified women and girls as the best recipients for investment by his foundation. He articulated that while battling famine, poverty, illness and illiteracy in foreign countries, one can make the most dramatic and long-term impact in a region by investing in women’s education and economic empowerment . We would do well to take Mr. Gates’ advice and implement this strategy within our local economy. By recruiting and retaining more women into leadership positions throughout our region, we can make our region’s economy stronger.

BUYER BEWARE: DIRECT ENERGY SET PRICING

I will admit that I have always been leery of these people who knock at my door and offer ‘GREAT’ deals to save on gas and electricity. During early deregulation, I figured these companies made their money through a government sponsored deregulation (i.e. They are provided with a secured lower price to shift share from the utility monopoly).

Recently, Direct Energy sent over two different notes, encouraging me to sign up before my rates went through the roof. This has been tugging at the fringes of my mind for a while, so instead of throwing it into the garbage I dug in.

The form starts out with a statement ‘complete and mail in the enclosed application or call 1-866-290-6366. By doing so, you’ll secure a price of 9.35 cents per kWh through December 31,2009’. I read on … wondering, what do I pay today?

The last part of the form (section 6) is headlined with ‘What happens if I don’t sign up? My rate stays at the open market rate of 5.8 cents per kWh. Huh? I must be reading this wrong or missing something so I call the number.

Me: ‘I must be missing something; to me it looks like the price is 50% higher than what I am paying today’

Customer Service Agent: ‘Yes, that is right’

Me: ‘Then why would I sign up?’

Her: ‘To protect your price against the rapid rise in electricity costs. They are rising very fast’

Me: ‘But the price of oil is dropping. Generally, we have hit a peak and are seeing a decline. They are rising?’

Her: ‘Oh yes, we expect the price to go up 16% this year’

Me: ‘So, if it does that, I am still 35% lower?’

Her: ‘Yes, but it will keep doing that, going up each year’

Me: ‘So, do you have a break even between now and 2009 when I will start saving money versus paying a premium or how much you would project I will save doing it this way?’

Her: ‘Uh, no. We cannot forecast the future. But it is a great way to protect against the prices. Many people are signing up’

Me: ‘You do this for natural gas too, curious, is it the same thing?’

Her: (gets the figures, provides me the data which shows a 50% price premium)

Me: ‘Thanks’

Her: ‘Wait, lets talk about a maintenance contract on your furnace …’

CLICK

Buyer beware.

QUEEN’S EXECUTIVE PROGRAM: SALES MANAGEMENT

I had the good fortune to attend the Queen’s Sales Management program a few weeks ago as part of my development plan. I will admit that I went to the course with a sense of scepticism. My memories of university business courses are that they were boring and taught by academics with very little practical experience. This could be because I went to a 2nd tier business school, even though the curriculum was based on Harvard Business School (I know this because the courses were case study based and every case study was branded Harvard).

This scepticism was quickly wiped away. If you are in sales management and have the opportunity to attend this course, do so. It is worth every penny, especially if you are with a smaller company. I base this on a few things:

·         The professors were excellent. It is clear that each has a very deep understanding of their business focus, each is an active consultant (thereby keeping their experience relevant), and they were great presenters who made the course a dialogue .. not a PowerPoint fest.

·         The course content was very comprehensive. It covered everything from marketing, sales organization structure, sales process to coaching.

·         The program was rigorous but well done. It started at 830AM each day and ended at 930PM each night. This made for long days, but they were well scheduled. There was a 4 hour break from 3:30 to 7:30 each day, they did regular stretch breaks and ensured that the courses ended on time.

·         The facilities were excellent. A little onsite pub for the 42 attendees to congregate each night, great food and a plethora of lifestyle programs to choose from (i.e. rock climbing, biking, gyms, cooking class, tours, etc.). In the end, I did not take full advantage of this other than the gym as I had a particularly busy work week going on at the same time.

In the end, I found it to be a very interesting review. The company I work for has a very mature organizational structure (Which I have watched evolve dramatically in the last 5 years), review process, compensation model and sales process. Interestingly enough, the majority of the content that was provided was either something that our company had implemented, was implementing or a course that I had already taken (i.e. crucial conversations and situational leadership).

It was an interesting affirmation that our company is on the right track and that the skills that I have been acquiring will be very valuable in the future.

Highly recommend it.

MY LIVING ROOM PART II

To provide a sample set up of a Media Center living room, here is how I have set things up:

                   

1.       The network: Upgraded everything to Gigabit 6 months ago. It is incredibly inexpensive (D-Link gigabit router is down to $50!). This allows me to move data around the network at lightening speeds while ensuring that nothing slows down gaming.

2.       The printers: I was fed up with having to leave a PC on to share printers across the network so I installed 2 Trendware print servers.They attach to the network and our 2 USB printers (1 photo printer, 1 b&w laser) so that they are available to everyone, all the time. Again, incredibly inexpensive at only $60 per unit! If you are sharing printers, I would highly recommend it.

3.       The media loop: To ensure the greatest speed between the XBOX 360 that is attached to the TV and the kitchen based media server, they are installed on their own gigabit loop. Want to see pictures or listen to music in the living room? No problem, turn on the XBOX, hit the media center button and voila! Everying at your fingertips in full HD, large screen glory (HD projector to be added at a future date).

4.       The gaming loop: We have multiple machines on their own loop in the toyroom. My machine is for video editing, backups (with many 250GB drives installed) and gaming with the boys. Again, on it’s own loop to ensure that when they are beating me up in Age of Empires III that there are no delays.

5.       The network loop: A single gigabit router attaches to the other routers and is attached to a Linksys wireless router which leads to the internet. I use wireless infrequently, but it is handy at times and is readily available when needed. Personally, I prefer a hardwired gigabit network connection.

And there you have it, a sample of a network set up where every machine can get to a single central machine to share pictures, music and videos. The next stage will be a full blown Media Center system that will also do TV. I just have to figure out the best way to do HD first. Can’t live without HD.

Where is the single cursed iPod in the home? Attached to the kitchen computer unable to share in the fun because of the cursed proprietary approach.

And yes, I have many remotes that have been brought together by one of mankind’s greatest inventions .. the Harmony remote.

MY LIVING ROOM

Business 2.0 has an interesting article in the December edition called How Microsoft is Finally Taking the Living Room. In it, IDC analyst Marcel Warmerdam says that Vista will drive about $110 Billion in revenue for other technology firms worldwide as it drives computer upgrades, new types of hardware and new applications:

For example, a Vista feature called Sideshow will make it possible for new laptops to ship with an extra screen on the lid, so users can check their calendar, contacts and email – and even play music – when the rest of the laptop is powered down.

PC Magazine wrote that ReadyDrive will be one of the biggest performance impacting changes (From the Vista site):

Windows ReadyDrive enables Windows Vista PCs equipped with a hybrid hard disk to boot up faster, resume from hibernate in less time, preserve battery power, and improve hard disk reliability. Hybrid hard disks are a new type of hard disk, with integrated non-volatile flash memory.

The hybrid disk is intended for mobile PCs running Windows Vista. Your data is written to the flash memory, which saves work for the mechanical hard disk—saving the battery power. The hybrid disk helps Windows Vista resume faster from Sleep because data can be restored from flash memory faster than from the mechanical hard disk. And since more data is written to the integrated flash memory than to the traditional hard disk, you have less risk of hardware problems with the hard disk when you’re on the move. Windows Vista takes advantage of hybrid hard disk to save battery life, resume use faster from hibernation, and improve reliability.

A few personal observations:

1.       Digital Memories & Vista: I personally believe that the best feature of Windows for the living room is the Media Center Extender technology. In many homes, people have reams of pictures on their laptops or desktops, and music everywhere. If they are an iPod home, little docking stations are scattered around the house or attached to the stereo. In our home, we have a single, newly upgraded Vista Home Premium PCsitting in the kitchen that runs 24/7. On that PC is our music library (About 70GB and 8000 songs), our videos (I have been slowly digitizing our home movies) and our pictures (About 10,000 pictures organized by year).

In the living room, an XBOX 360is attached to the HD TV and an optical cable carries Dolby Digital 5.1 to the stereo. With the simple push of a button, we have access via the TV to all of our music, pictures and videos with a simple and clean remote control based user interface. A few shots of the amazing new Vista interface (Remember, this is what it looks like on a PC or on your TV via the XBOX):

I love the way it scrolls sideways and how you can show them with a date view.
The music view encourages you to ensure that all of your albums have the covers .. and yes, that is Bob Marley. Love Bob Marley.

There is nothing more powerful than having friends over, having instant access to your entire music library – playing in the background while a slide show of our family and life runs randomly on the 57’ inch HD screen. Life is about memories, and when those memories require that you open a photo album, manually attach a video camera or huddle around a computer monitor, they are diminished.

Of interest, I have noticed that Vista extends this capability with a new feature called Media Sharing.  It allows different computers to share their media, automatically finding each other on the network. A handy little feature that makes it easy for you to get to your music, videos, pictures and TV in a much simpler way, on any PC on the home network, than mapping a drive or by sharing folders.

2.       Television: The next logical extension of this is TV. During a recent trip to Costco I noticed that every single PC was a Media Center PC. Companies like Alienware, Dell and Sony (The Digital Living Systemis very cool) are all building unique, TV ready Media Center PC’s. I know many people who are running dual tuner PCs and enjoying the PVR functionality built into the system. The real advantage to this system is the flexibility. They can record a show and watch it on the primary TV, on an XBOX or on a mobile phone.

Personally, my challenge has been HDTV. Until cable cardsupport comes, integrated HDTV can only be acquired via over the air HDTV tuners. What I am wrestling with personally is whether or not I should convert to this. In a recent experiment with these cards, a colleague was able to get 13 over the air HDTV channels with his card, which includes every major broadcaster. It begs the question, if I can get it over the air for free then why pay for it from my cable company?

In the end, one can see where this is going. Every PC with the ability to integrate TV but more importantly, share that TV experience easily.

3.       Upgrades: Marcel was right that it drives upgrades. It was the compelling event that has pushed me to start the home upgrade after a 2 year hiatus. A new PC for the kitchen to act as the Media Center hub for the house and upgrades for the boy’s machines to allow them to play Age of Empires III Warchiefswith no lags.

Exciting times.

PEANUT BUTTER AND BURNED BRIDGES

There has been a lot of write ups on the Peanut Butter Manifesto and how a Yahoo! SVP wrote an email about how the company needs to change that has leaked to the outside. An interesting approach.

While flipping around the net, I came across this blog entry from a person who left Microsoft in 1999 and did the same thing. The difference was that the Yahoo! mail is from someone with significant authority in the organization, acting as a lightning rod for change.

The Microsoft email comes off as a young man complaining. He talks about J Allard and how he wanted to work for him as he tried to change areas of Microsoft. One interesting quote:

The super rich irony about this memo is that even in pre-blog days it haunted me. J Allard did come back to the company, and I did interview to work on his team, then the Xbox team. I did not get asked to come back. I can admit that here. I was told it had something to do with my “perceived attitude.” Ouch! My memo wasn’t even in the Wall St. Journal, like this Peanut Butter one. It just goes to show…if you are going to light a bridge on fire, make sure you don’t ever intend to try and cross it again.

The burned bridge is never easy to cross again or is it that you can burn a bridge if you have the resources to build a new one? I wonder where the Yahoo! executive will end up.

WHAT IS THE POINT?

I was helping my son out with his homework last night and he was busy doing short forms of words and I got to thinking, what is the point? For example:

  • Must not becomes mustn’t. Woo hoo, I saved a vowel.
  • There will becomes there’ll (pronounce that one, it just sounds odd).

Stick with the Queen’s English young man (smile).

GOOD PLAYERS BECOMING GOOD COACHES

I have been reflecting on this cliché for a few days: good players (sales reps) don’t make good coaches (managers). There are a few exceptions to the rule in sports (Pete Rose comes to mind). But what about business?

Upon reflection, I believe that there are a few keys to success when someone goes through the pro’s and con’s and decides to become a sales manager:

·         Passion: To move into sales management, the passion must shift from the joy of being in sales and winning that deal to the joy of building a great team and making others successful. It is about putting in place an ecosystem that will make the team successful. Making others successful must be fulfilling, because very few managers win public sales rewards and the best sales reps make more than their managers.

·         Ability to let go: This is so hard. The ability to back away from the business, moving from player to coach and letting the team do it their way. We all know the impact of micromanagement on sales people.

I would hypothesize that those who return to sales after a stint in management have challenges with these two. They want the limelight back, they love being directly responsible for their own fate or they don’t want to be in the back working the system to make their team successful.

So, is the sports analogy relevant?

In sports, a large part of success is based on natural ability which declines over time due to physical changes. These player’s set their goals on being a great player. Coaching is a second place activity, a way for the player to hang on to the game a while longer when the body gives out. This may be why best sports coaches are not players. If someone starts out wanting to be a coach, it is not viewed as a consolation prize. It is the prize, it is their way of being in the game.

That is why I think the sports analogy is flawed.

I would suggest that a great sales rep can move from sales to management if that is what they want. There has to be a shift in passion and the rep must look at this change as the goal, the next exciting step, not as a consolation prize (i.e. They still want to be a rep). The danger arises when the stellar sales rep becomes a manager because it is ‘the right next career step’ instead of the change they want to make. It that scenario, they hold on to what they loved (being a player) and end up failing as a manager (evolving into a coach).

ADMIT YOUR MISTAKES

When I think of a great manager, I think of a certain person. I admire that person for how he can drive, while remaining humble and self aware.He taught me the power of admitting your mistakes and made me realize that I admire those who step up, when they are wrong, and admit it. They then act to fix it with authority. These types of people are also willing to share their mistakes so others can learn. That takes strength. That is a person you can trust. The easy thing to do is make a mistake and hide it.

WATCHING SPORTS

I was at a course last week and it was interesting to observe the male greeting ritual which is often based on sports. Don’t get me wrong, I enjoy playing sports .. but I don’t enjoy watching or talking about sports.

In almost every conversation where people do not know me (Or where I am a part of a bigger group), sports is brought up. It is like the weather, that superficial discussion point that can be leveraged until a stronger bridge is built or as a crutch when the bridge does not exist.

My history with sports is the typical one. I grew up in the average Canadian family where all the males congregated for hockey on Saturday night and we played hockey all the time. Ball hockey in the summer and in a league in the winter. During recess in the winter or after school? Hockey on the local pond. I played basketball, I even played on the high school football team in grade 12 (As a bench warmer). It was a great way to grow up and as a by-product of my upbringing, I can hold my own in any sports conversation.

But I can remember how boring I found watching sports, and I wonder why? I would sit through those Saturday night hockey games but as I got older, I would just leave my dad and brother to their bonding because I was bored to tears. I would rather read a book, draw, Lego, .. whatever. The same thing happened in university. My buddies loved to watch sports. Football, hockey, anything to keep us from doing homework. Thank goodness we had 2 TVs … one for sports and beside it, one for our Super NES.

It will be interesting to see what happens with my boys. An interesting case of home nurture, education nurture versus nature. Will their friends influence them to watch sports? (It is not on in our house .. although, if they wanted to watch it, no problem with me) or will some male DNA gene draw them to it?

We will see.

In the meantime, it still makes me yawn and no, my Canadian boys do not play hockey. We ski.

MOTIVATION

I was in a course last week and the speaker stated that a sales manager is not able to motivate. Motivation comes from within and you cannot change that. If it exists, you can feed it (i.e. motivated by recognition, provide recognition), but not create it.

It is an interesting thought, and upon reflection, seems true. Someone can get me to do something, but it is my own internal drive and goals that pushes me to get things done.

The speaker followed up with the statement that a sales manager can only de-motivate. The two easiest ways to demotivate a sales rep:

1.   Pile on a good rep. Give them too high a quota or too much work.

2.   Tolerating the low performer. A proven way to demotivate the entire team.

So true.

MAD WORLD

I was watching Rescue Me on the good old PVR on the weekend and the Mad World commercial for Gears of War came up. Watch it here.

What a great commercial. I had to watch it again. Then I could not figure out who sang it. Was it Crowded House? Nope. A quick net search and I found it, Mad World, Tears for Fears.

Ad Age has an interesting article on the ad here.

But maybe the most mind-blowing — and clever — salvo in the game wars comes from the oldest new console on the block. The Xbox 360 camp’s “Mad World” is one of the most drop-dead, gobsmacking and, yes, highly effective ads I’ve seen in a while. The ad/viral touts the release of Epic Games’ Gears of War, which in itself is the best possible ad for the console; the game is the kind of insanely anticipated sci-fi shooter that sells millions of copies and moves consoles in the process.

A friend told me that the commercial had driven significant sales of the song (But an iTunes search brought up a different Mad World song which was causing some confusion). Sure enough, it is No. 2 on iTunes this week.

                                                         

NDP WINS VICTORY FOR VETS

The NDP and Jack Layton have won a victory for vets:

NDP Leader Jack Layton celebrated another victory for veterans today as the NDP motion for a state funeral for the last Canadian WWI veteran passed unanimously in the House of Commons.

Read the entire story on the NDP website here. I can’t stand Jack Layton, his grandstanding and weak platform .. but good for him. This is a great cause.

ALEKSEY VAYNER: IMPOSSIBLE IS NOTHING

 The story of Aleksey Vayner is a very interesting one. From the Wikipedia entry on him (Ouch .. take a minute to read it):

Aleksey Vayner (born Aleksey Garber) is an Uzbekistan-born student at Yale University, known for having sent a résumé to UBS AG that included the URL for an inadvertently comical[1][2][3] online video[4], titled “Impossible is Nothing”. In the video, Vayner discusses his philosophy of success, shows off his physical prowess, and dances with a lightly-clad woman.Since their circulation began in October 2006, the résumé and video have been discussed on the web, television, and in print media world-wide. The story first broke widely on the Ivy League blog IvyGate, and was picked up my many mainstream outlets, including the New York Times[5], Metro paper[6], on Fox News[7], New York Post[8], The Sun[9], Daily Mail[1], MarketWatch[10], U.S. News and World Report[11], The New Yorker[12], and other global media.[13]

Well, one thing is for sure, Aleksey has gotten attention and will probably get a big fat check. Candidly, he deserves it. This is quite a breach of privacy. You can watch Aleksy and his lawyer talk about it here. Funny thing is, a few of the things that he says in the video are true (If you can get a view past his ego).

SUPPORT WORLD WAR I VETERANS

This story is a little late in coming, but it is never too late to support the cause. Here is the note I received from a friend:

I am emailing to encourage you to sign an online petition calling on the Prime Minister to offer a State Funeral to the family of the last veteran of the First World War resident in Canada. Only three Canadian veterans of the First World War remain. They are 106 and 105 years of age.

To sign the online petition visit www.dominion.ca/statefuneral<mhtml:{F75DBE30-B540-4834-AB2C-011597F4545A}mid://00000000/!x-usc:http://www.dominion.ca/statefuneral>

For more information on the campaign for a State Funeral for the last Great War veteran visit www.dominion.ca/petition/background.php<mhtml:{F75DBE30-B540-4834-AB2C-011597F4545A}mid://00000000/!x-usc:http://www.dominion.ca/petition/background.php>

Please forward this message on to friends and family!

The government constantly amazes me. We will blow billions on stupid projects that accomplish nothing (If you ever wonder about that, simply buy a Reader’s Digest and read ‘That’s Outrageous’), yet we will not stand up as a nation and honor the men and women who gave us the freedom we enjoy today with a simple funeral.

This marks an end to an era. Shame on us!

PRODUCT MARKETING MEETING

I was standing in the little boy’s bathroom and noticed a product on the shelf. Immediately my mind leapt to the product marketing meeting that came up with the name …

Product Marketer #1 (PM1): <GROAN> “We have been at this for 9 days straight. Can’t we just settle on a name?”

Chief Marketing Big Wig (BMGW): “We will NOT accept anything but the best, and candidly I am NOT IMPRESSED”

PM #2:  “Come on, we have come up with some great product names. After all, let us put this into perspective, this is just another zinc based cream for a little kids butt in a market that is already dominated by a single brand. This is not a break out market. We have a good product here, but enough already! Pick one! There are some good ones!”

CMBW:  “Oh yah?” (Rounds on PM#2, the entire room shrinks into their chair as her eye’s go red) “WHICH ONE DO YOU LIKE BEST”

(Leaping to the white board, which is filed with inane product names that have been X’d out)

CMBW: (loudly): “Perhaps Lil’ Sheep’s Butt Butter? .. Which brainiac came up with that one?”

Intern #1: (squeaks and dives under table)

CMBW: “Or how about our KING OF MARKETING NAME’S best contribution ‘Lil Lamb’s Rasherizer’???”

About-to-be-removed-as-lead-Product-Marketer-#6:  “I need to go the washroom” (exits)

CMBW: (heaving a sigh) “Sorry, sorry … I know this is  tough. We are all frustrated. So lets take a deep breath and try it one more time”

(Room inhales, exhales)

CMBW: “Lets get back to basics .. ok, brainstorming 101 … Let’s see, what does it do? What are we trying to solve? Who is our audience?”

Intern #2: “Well, it is a cream to treat a rash on a child’s bum”

PM #4: “What rhymes with bum .. dum, rum, Friday, hum …”

PM #2:  (Getting into it) “frum, tum, bum .. er .. “

Just-Might-Remain-Lead PM #6: (rolling eyes) “Goodness, if we are going to go back to this basic of a strategy, then why not expand out and look for alternative names for bum and rhyme those. Let’s see, what comes to mind .. well, anus for one”

PM #4: “ hhmmm…. tanus, nope. Sanus, not a word … Canus, nope, not a word”

CMBW: ” HEY! What was that last one? I like that .. it does not need to be a word!”

 (Look closely at the little red circle in the middle ….)

TO BE OR NOT TO BE A SALES MANAGER: THAT IS THE QUESTION

This is an age old question that all sales reps are bound to ask at some point in their career: Do I become a sales manager or remain a career professional sales person? (And it is a question asked by a reader …)

Prior to joining the company where my personal services corporation currently sells its services, I moved from sales to management. In that case, it was not a big decision as it was a hybrid role (I was a sales manager but retained my own territory. A unique opportunity necessitated by the size of the company). It was a lot of fun and a great learning experience.

But, my last move was a big one. I thought about it for 2 years before I finally moved out of the sales role (that I LOVED) to sales management. Agonized over the move. When is the right time? Will I be happy? Can I do the job effectively? I have been out of management for 4 years, should I move back? Do I want to lose control of my time? Do I want the office life? In the back of my mind was the cliché about good sales reps making bad sales managers. So how did I decide?

For me, I did the Ben Franklin, listing the pros and cons on two sides of a piece of paper. What kept me as a sales rep where the weight that those pro’s and con’s held. As time shifted, so did the weights.

The Ben Franklin on moving into Sales Management:

Pros Cons
– Increased stock – yielding long term rewards to increase momentum toward retirement. – Decrease in pay in the short term (Everyone knows, the best managers work to ensure their reps make more than them)
– Ability to grow personally. I have done sales for 18 years and was getting bored. Other things had provided a challenges (children in the early years, golfing, etc.) but boredom was setting in. – Loss of flexibility of schedule (More travel, longer hours, calendar becomes public domain)
– Ability to lead a broad team and have a bigger impact. Expanding from the current leadership role (Sales Rep leader) to a broader leadership role. – Loss of direct control (Micromanagement is the death of the sales manager)
– Initially, I could see myself as a rep to retirement. Over time, that shifted. I wanted to run a sales organization. So, moving into this role was a required step – thereby moving to a pro. – Dramatic decline in handicap (I was at an 11, playing 70+ rounds a year and could see single digits after a stellar 80 in which I missed a 3 footer for 79)
– Expansion of network. The opportunity to work with a whole new network of people in different way. – Less time with my family
– It was a job I found exciting and it was time.  

 

It was a very tough decision. There are times when I still pine for the days as a sales rep (especially when I am in day 3 of a 4 day meeting in July .. looking out the window). In the end, the last point became the tipping point. I took 2 years to decide because the sales management jobs up to that point did not excite me. But when my current job came up, I knew that was the one. I went for it because I knew it was going to be really exciting, that it would stretch me and that I would learn a ton.

In the end, this is a very personal decision. During the interview process for my current role, I read more than 10 books on management to refresh my skills.

I would suggest to those thinking about making the decision, read Becoming a Manager. It is the only book that I have ever read that takes people through the transition. It can also serve as a great reality check.

But in the end, look inside. You can be whatever you want to be.

TSA: KEEPING THE SKY SAFE FROM GELS

I was travelling last week and had my first ‘gel’ incident. It was early (At airport for 6AM), I was tired and when packing at the hotel forgot to toss the shaving cream and toothpaste. I got pulled over by the TSA. The conversation went like this as she opened my toiletries bag:Her:  “Well, here is the zip lock”

Me: “Yah, oops. I should have put the stuff in it. I was rushed packing and forgot”

Her (Clearly miffed): “Yes, if you would have taken the time then we wouldn’t be here would we? I wouldn’t have to go through and search your bag!”

Me (smirking and finding her little outbreak humourous): “That is true mrs. But then again,  I would have missed this wonderful opportunity to enjoy your company at this fine hour”

Her (not smiling): “The zip lock is for a purpose. Use it next time and carry it along with you outside the bag”

Me (smiling): “Sure. Will do. Got it”

Her (looking at my gel container): “Well, this is going to have to get confiscated. It is 5 OZ and the limit is 3 OZ.”

Me (smiling and thinking, I have taken that gel container through no less than 7 security checks and they never caught it .. I was expecting them to  take it a long time ago .. but my theory held up, that with only one item and my carry on suit case turned sideways (thereby making the XRAY more jumbled as it was looking through more stuff ), it would go through. Oh, the faith I have in airline security!): “I know that. But if you will look inside, there is probably less than ½ an ounce. It is almost empty”

Her (snarling): “It does not matter. It says 5 OZ, so it stays.”

Me:  “Come on, lets be logical here. Look inside, it is almost empty”

Her: “That is the rule”

Me: “Well, wouldn’t want to logically apply the rule of 3 OZ now would we?”

Her: Not amused.

Me: “Well, bye bye now. Have a nice day”

My companion (As we turn away): “You know, it is not good to be a smart ass with airline security”

Me: “I was not. Just being happy this wonderful Friday morning”

 

Now, what I did not say is this: “Can we put the 3 OZ logic to work? What if I were to have 3 OZ and my 6 companions had 3 OZ. Can we not get on the plane and pool our ounces? Give me a break, let my 9/10ths empty 5 OZ container on”.

That is not my original thought, I saw it on SNL a few weeks ago. Watch the TSA Training Video here … LOL funny.

MR. SHMOOZE ON SALES MANAGEMENT

 

The other day I blogged about the great sales book Mr. Shmooze. Chapter 8 is all about sales managers. As I mentioned, the book is written as a story. In this chapter Mr. Shmooze goes to speak to a room full of Sales Managers and offers the following 5 tips for success:

  • Laughter opens the mind:   ‘Good moods … enhance the ability to think flexibly and with more complexity, thus making it easier to find solutions to problems …. Ronald Reagan was famous for great story telling. He started nearly every meeting with his staff, with new acquaintances .. with a story to loosen people up. Start your sales meetings the same way. Teach your people to do it with customers.” I agree, the best sales people and managers I know have a great sense of humour.
  • Hire the optimist:   ‘.. sales people face rejection every day .. If you are not an optimist, the profession can grind you down”. The proof  (from a study) ‘new sale men – who were, by nature, optimists – sold 37 percent more insurance in the first 2 years than the pessimists. And, during the first year, the pessimists quit at twice the rate’  I was speaking about this with a colleague recently, pessimism on a team is like a cancer. It eats into the team’s spirit and brings everyone down. Sales is a tough job, if it were not, then sales would not be one of the highest paying professions. People need that optimism to make it through the day, to turn those 5 no’s into a ‘YES’!
  • The habit of winning:  ‘Don’t just cut them loose and tell them to go out there and sell. Work with your people. Build up their confidence. Optimism is contagious!’  So true. It is easy to stay behind a desk and let the internal silliness overtake you. The hard (and right) thing to do is to get out there with your people! Build them up!
  • Feelings are contagious:  ‘As leaders you hold enormous power. You set the tone for your people. You develop the emotional climate. Your feelings are contagious’ It was an odd feeling in my first leadership role to realize that I was setting the tone, that people were happy when I was happy and worried if I was not. In the end, it comes back to point 2. Optimism is contagious!
  • Make your customer/partner feel GOOD:  This is a quote that should be on every sales person and managers wall:  “If you like mission statements, here is your mission. When you walk of that prospect’s door, his or her conscious and unconscious mind must say, ‘Good guy. Glad he stopped by. Added to my day. Got me thinking. I feel a little better now than before he showed up.’ Follow that up with a little card, an appropriate follow-up. Again, Again. Gently at first. Keep knocking at the good vibe door. Soon enough, the guard dog inside will step aside and, once you’re in, you and your newfound friend can take the relationship wherever you mutually want it to go. And, by the way, you might just be able to sell something while you’re at it!”What a great book.
                      

BOOK: Mr. Shmooze

I read a book on the plane last week which makes it into my top 10 sales books: Mr. Shmooze.  The title is a little cheesy, but the content is anything but.  It is written like the One Minute Manager, as a story. The story revolves around a summer intern learning from Mr. Shmooze, the uber sales person. It is 74 pages long and I easily burned through it in 2 hours (While doing email and taking notes).

The essence of the book is that relationships are the core to business. Early in the book, Mr. Shmooze defines the book with this statement:

“I consult for a living. I advice companies on how to grow revenue. That means my product, to a great degree, is myself, my ideas, my connections. I believe most successful service providers succeed because of their ability to build relationships

He goes on to state:   “… the only way you are going to win is by accomplishing two things. First, establish an intimate, personal relationship … And Second, be able to clearly and quickly explain how your product and services will benefit the buyer, personally, in memorably graphic and provable terms”

It is so true. Unless you are selling a true commodity that requires no service, then it is about the relationship and the value that the sales person bring to that person through that relationship. Only the best sales reps pay attention to the details, go that extra mile and really endeavour to build trust and a relationship that go beyond a single meeting or golf game.

For me, I find it gratifying that I have retained friendships and relationships with clients even after I moved on. That is relationship building, and something every sales rep should endeavour for. A client of Mr. Shmooze sums it up: “This guy has reached out and touched a lot of people. But he does more than just touch them, he adds value to their day to day lives. He always gives more than he gets. Don’t every forget that!”

Have you added value to a client or partner’s life today?

I read this book and laughed, nodded as I read things that I do regularly and wrote notes about ways that this book can help me take it to the next level. Read this book.

THE ART OF (KILLING) THE DEAL

A must read for every salesperson, Ben Stein on The Art of (Killing) the Deal. I personally found the following deal killers top of mind with me:

·         You are doing all the talking. I have done hundreds, if not thousands of presentations and to me, nothing is worse than a lack of interactivity. I will often stop and request comments, draw out discussion, get the customer speaking. Nothing is a bigger business killer than a one way conversation.

·         You think you are more important than the customer. This one kills me and I will admit, there are times when I have groaned about the inconvenience of a meeting, but in the end, the customer always comes first. Just the other day, I was unhappy because I need to travel 45 minutes to the same spot, two days in a row and tried to force it into one day. But, in the end, I could not get frustrated with my assistant because I always say ‘Everything else can move, customer first’.

·         Don’t sweat the details. This one kills me and I think that 90% of reps don’t take this seriously. The details are the thank you note, remember names, remembering details about people, birthdays, going that extra mile on holidays, etc. I will blog more on this one soon, but it is one that drives me crazy and I see very few sales reps do it well. Those who do, always have a higher chance of success. Every sales rep should adhere to the MacKay 66, or something like it.

GOOD THINGS FOLDER

This is something I have blogged before, but it is a great reminder, the Good Things folder. It is a tip my wife gave me years ago.

Every year, most people have to go through some form of review. The problem is, how do you remember everything? Either create a paper folder (technopeasants) or create an Outlook folder and put notes, emails and reminders into the folder when things happen. Win a small deal? Put it in there. Someone send a thank you note to you? Put it in there. As a manager, did you team win something big? Put it in there.

It is amazing how you will go through it at the end of the year and have many ‘Oh yah! Forgot about that one’ moments. It is one of the best pieces of advice I have every gotten and one of the best that I have passed on.

Pass it on.

A GREAT STEVE JOBS VIDEO

I have a few friends who are Mac enthusiasts. It cracks me up .. the passion. The culture of ‘I love everything Mac’ .. blah blah.

I hate my wife’s iPOD (Yes, it is a strong word, but the right word). It is closed. Proprietary. I can’t use anything but iTunes. I detest it.

Well, for all you Mac guys, here is a great video of Steve Jobs and his screw ups. Guess Bill isn’t the only victim .. I love the game video, that is the Mac experience I expect.  I know, the horror! No one is allowed to make fun of Steve .. string him up! Apple never crashes! No never! Well .. maybe some times but we don’t want to talk about that. After all, the world through rose coloured glasses …. Watch my favorite Apple parody onYouTube.

A great Bill Gates video  to add on …

I think the best PC ads in the market are still the Apple ads .. hats off to their creative company. Touche .. LOL.

THE CRUELTY OF FISHING

I have fond memories of fishing as a child. My little brother and I would spend hours at a pond that was about a mile from our house, stocked with bass, sunfish, frogs and an assortment of other animals. It was a Huckleberry type of upbringing, fishing, catching frogs, swimming in the pond. I still remember when my brother caught the biggest bass ever (In my mind it was 10 lbs.), and how it twisted and bent his rod over, to the point of snapping, but he fought it and brought that bass in.

I remember cleaning it (I had thousands of eggs in it) and our Dad cooking it. I remember catching sunfish by the thousands – truly the stupidest of fish, they would hit an empty hook.

I remember junior school, where I babysat for a couple down the street (Babysitting truly is the best of evening jobs, I did it up until I was 17 … sit on their couch, collect money, eat their pop and food, do homework, what is not to enjoy (except for the coolness factor)). He was a big fly fisherman, his kids were very young, and he taught me how to tie flies. My buddy Duane and I started fly fishing (Duane’s family were hunters, bit time) and I remember going to the rivers in Alberta and spending hours casting and catching trout and bass. Fly fishing is truly a serene and wonderful sport, an art of sorts and I was pretty good at both tying and casting.

Fond memories, shattered.

So we are out with the boys at a friends cottage, which happens to be a private island and they start fishing. I hang around to help, as the boys have not done this before. Low and behold, they start catching fish, quickly. Just as quickly, the event degrades into me with a pair of plyers ripping hooks out of the mouths of tiny little fish, the last one resulting in me leaving the hook in and cutting the line and I am starting to think ‘What the heck is this? This is the most cruel frickin thing in the world’

I eliminate all forms of bait so they can cast and have fun but with no bait so they don’t catch these poor little bass.

What a brutal sport. I understand that going for big fish is different, etc. But really, catch and release, what is the point? Yank the poor fish up to the boat, by the mouth, rip the hook out (maybe), then release him/her back to the wild. Do fish not feel pain?

Just brutal. Bye-bye fond memories, how cruel I must have been.

UNCLE DAVE’S GRACE

I heard this song on the CBC the other day, and found it on the web .. a good laugh.

Uncle Dave’s Grace:  lyrics by Peter Berryman, music by Lou Berryman

“We gather together to ask the Lord’s blessing” Thanksgiving day, Uncle Dave was our guest

He reads the Progressive which makes him depressed

We asked Uncle Dave if he’d like to say grace,

A dark desolation crept over his face

“Thanks,” he began as he gazed at his knife,

“To poor Mr. Turkey for living his life

All crowded and cramped in a great metal shed

Where life was a drag then they cut off his head”

 

“Thanks,” he went on, “for the grapes in my wine

Picked by sick women of seventy-nine

Scrambling all morning for bunch after bunch

Then brushing the pesticides off of their lunch

Thanks for the stuffing all heaped on my fork

Shiny with sausage descended from pork

I think of the trucks full of full of pigs that I see

And can’t help imagine what they think of me”

 

Continuing, “I’d like to thank if you please

Our salad bowl hacked out of tropical trees

And for this mahogany table and chair

We thank all the jungles that used to be there

For cream in our coffee and milk in our mugs,

We thank all the cows full of hormones and drugs

Whose calves are removed at a very young age

And force-fed as veal in a minuscule cage”

 

“Oh thanks for the furnace that heats up these rooms

And thanks for the rich fossil fuel it consumes

Corrupting the atmosphere ounce after ounce

But we’re warm and toasty and that is what counts

I’m grateful,” he said, “for these clothes on my back

Lovely and comfy and cheap off the rack

Fashioned in warehouses noisy and cold

In China by seamstresses seven years old”

 

“And thanks for my silverware setting that shines

In memory of miners who died in the mines

Worn down by the shovelling of tailings in piles

Whose runoff destroys all the rivers for miles

We thank the reactors for our chandelier

Although the plutonium won’t disappear

For hundreds of decades it still will be there

But a few more Chernobyls and who’s gonna care?”

 

Sighed Uncle Dave, “though there’s more to be told

The wine’s getting warm and the bird’s getting cold”

And with that he sat down as he mumbled again

“Thank you for everything, amen”

We felt so guilty when he was all thru

It seemed there was one of two things we could do

 

Live without food, in the nude, in a cave,

Or next year have someone say grace besides Dave.

SMELLATIONISM

How is it possible that someone can go through life and not know they smell? Do some people lack the basics of self smelling? Is in fact, a person’s ability to understand and process their own smell like colour blindness or more like bad behaviour?

This is something I was curious about so I started to search the web.

There is a group who argues that someone’s lack of ability to smell their own body odour is in fact like colour blindness, a genetic disorder. They argue that the person was born with the lack of self smell and therefore cannot be held accountable for their personal body odour due to the fact that they have no way to process this information (Whether due to a olfactory deficiency or neural). These people argue that we need to support the smell impaired, in the same way that you would not stare at someone with a deformity, work hard to integrate the them into daily society without calling attention to their genetic deficiency.

 

 

They argue that the apparatus to the right is very rude. You should be shot for your making the olfactory impaired (ASIDE: They find ‘smelly person’, ‘stinky’ and ‘get away from me before I vomit’ naming conventions offensive) feel self conscious. This group is pushing aggressively for olfactory impaired zones and government funding for devices that would alert the user of their body odour levels.

I hear the first test on this lead to some significant arguments. The first group of scientists wanted to label the output as 1 through 5 (5 being the most nasty alert level for the user of the device). The second group felt that the olfactory impaired might also suffer from a lower IQ and therefore require clearer labelling. They were pushing for 5 levels also. These levels were: Smells Like a Rose, Socks Worn for a Morning, Makes Crowds Eye’s Water, Dead Skunk and You Have No Friends. A fist fight ensued, they all started sweating and 2 scientists died from the fumes. Not a good start.

The other camp in this scientific battle labelled “smellationism” (Clearly a rip off of the argument on creationism and a testament to the lower IQ of the smelly scientists) suggests that the cause is environmental. Maybe the parents smell? Maybe they cooked with particularly pungent spices causing nasty excretions? Maybe their culture does not agree with deodorant because sweat lets the ‘good spirits’ out? Any one of these factors could be attributed to why someone becomes olfactory desensitized.

To prove the point, the scientists took 10 men who smelled perfectly acceptable from a local bank. All men were in the age range of 35 to 55, and were mildly obese. They asked the men to remain in their suits and put them into a clean room with 10 treadmills. They then asked the men to tread on the mills for 2 hours, while turning up the heat in the room to 100 degrees Fahrenheit. After 30 minutes, all men had discarded all clothes except their under garments. At which point two of the scientists staged a protest, leaving the experiment on moral and ethical grounds. Later interviewed, one of the scientists stated “I have better things to do than watch 10 over weight guys sweat on a treadmill. Of course they will stink. My goodness, I have a PHD!”

After 45 minutes, all 10 men collapsed and medical teams were called in to rescucitate 2 and crane the other 8 to medical facilities for rehydration. Therefore, the experiment was a bust and remained inconclusive. Further attempts to redo the experiment were cancelled when the group “PETBM” (People for the Ethical Treatment of Big Men) protested.

So the war rages on about “smellationism”. Genetics? Factor of a person’s environment?

We may never know. But I do know that I was ready to throttle the guy in the row next to me as he stunk up the entire back of the plane last week while he smiled at us all, clearly unaware of the fact that I was trying to shoot lasers at him with my eyes (Oh, to have laser shooting eyes, if only for 2 minutes). The worst part of it? He had his 9ish year old son with him.

Poor kid.

Genetics or environment, that kid is doomed to smell.

WHY NEW LEADERS FAIL

An interesting article I read recently …. Development Dimensions International surveyed 944 human resources professionals on why internally promoted leaders failed. Here are the results for consideration:

  • Poor people skills: 53%
  • Personal qualities (style, attitude, habits): 53%
  • Poor fit with company culture: 44%
  • Couldn’t get results: 43%
  • Don’t have the skills to do the job: 36%
  • Poor strategic or visionary skills: 33%
  • Poor motivational fit with the job: 27%
  • Inadequate preparation: 22%
  • Lack of experience (Not ready for the position): 21%
  • Unrealistic expectations for the job: 18%
  • Other: 7% 

For those who would like to be promoted, here is a checklist of ‘leadership potential’ indicators:

  •  Motivation to lead: Has upward ambition, actively pursues leadership opportunities.
  • Authenticity: Is genuine and true, has integrity, promotes trust and is confident.
  • Brings out the best in people: Optimizes talent, inspires performance, unties others to common goals.
  • Learning agility: Learns from mistakes, learns new information, is curious.
  • Receptivity to feedback: Seeks and uses feedback, accepts criticism and is humble.
  • Adaptability: Accepts change, adjusts quickly and balances many demands.
  • Conceptual thinking: Thinks broadly, sees many perspectives and understands connections.
  • Navigates ambiguity: Simplifies complex situations and sees in shades of grey.
  • Cultural fit: Has personal style or qualities that fit with the company culture.
  • Passion for results: Gets things done, overcomes problems and refuses to give up.

passive participation

I was working in the garage this weekend, aptly called ‘Close out the pool deck and clean the garage Saturday’ when I noticed something funny. The neighbor had  a bobcat and workmen over doing yard work (Probably cleaning up his weed infested disaster called a backyard).

The worker was loading the bobcat onto a trailer and this guy was watching very intently, in his own work clothes and gloves, not actually doing anything, but poised to break in and do something should it be required. The bobcat loaded, the worker moved to the front and started chaining the machine down. The neighbour mounts the trailer and stands right behind the worker as he fixes the chains into place .. again, poised to do something should the need arise, but never actually doing anything.

I found this very interesting and deemed it ‘Passive Participation’. Truly, a male trait that is deeply embedded in our genes. The need to watch workmen ply their trade at or around our house. It must be a genetic thing. We have all done it and I found the thoughts quite amusing as I broke down recycling. I had a good laugh about the neighbor’s actions.

An hour later, the Bell Expressvu guy showed up. All of my work stopped, instincts kicked in and I engaged. Later realizing that my standing over him as he drove the cable through the wall was in fact a mirror image of the neighbour. While Narda’s comments of ‘You know, if he needs you he will call you’ were accurate, I just shook my head.

After all, this is a Machiavellian type of base level need … survival instincts at the DNA level. Sorry, I cannot go back into the garage to continue the clean up work.

I need to stay here. I might be needed.

A MILLENNIAL STORY

As an aside, read a Millennial sport story here, about a baseball coach in a league for 10 year olds who had his pitcher walk a good player so that they could get the cancer surviving crappy player up to bat. Goodness.

Interesting thing? I know this guy – we all know him. The one who should never be allowed to coach kids.

Yes, I have seen him many times. He appears in many sports, soccer, baseball, hockey. He is everywhere. Wondering how to recognize him, here are a few ‘signs’ for you to look for:

1. He is usually very loud, questionable hygiene and found saying ‘You need to start toughening them up early, life ain’t going to go easy on them!’

2. He is clearly compensating for a lack of something else.

3. Income level ranges, but ultimately, he pines for the trailer park. That is why he will often skip away late at night and watch reruns of Trailer Park boys, secretly wishing that he had his own trailer park.

4. He is some type of failed athelete. The common story goes like this ‘Oh yes, I was on my way to <insert pro team> when I blew out my <insert body part>”. Favorite song? “Glory Days”, Bruce Springsteen.

5. Parents who sadly drive to see their kids ‘Go to the pro’s’ surround this guy and think he is great. Guys like me? I lodge formal complaints and get him booted …

Life is too short for these kind of things.

GENERATIONS PART 3: AN EXAMPLE

After we discussed the different generations, the lecturer made a key point: Baby Boomer’s will think that Millennials are just like them (Appearance of sharing core values). He reiterated that generations are not the same as previous generations, they react to generations.He provided the following example, to ‘Demonstrate’ differences:In the 60s, the Boomers organized civil war and anti-war protests. The students organized with mimeograph machines, were deliberately confrontational and disruptive, and their sit ins occupied seats of power and ‘taught truth”. Think of the violence and upheaval, public disobedience, ‘fight the man’, break down the establishment.
A good representation of the generations view of authority (love/hate) and their optimistic view of the future:  Recently, the Millennials held a pro immigration protest. The student leader asked her mom if she could do it first (because they would have to skip school), organized using SMS and MySpace, were deliberately law abiding and respectful (The organizers brought garbage bags) and when they were told that they needed to ‘sit in’, they sat on the steps of the government building. The mayor came out, they had a nice conversation and then they all got back on their buses and left. A good representation of the generations view of authority (respectful) and their view on life (realistic).
The room was full of Gen Xers (including myself). What was our reaction to the Millennial protest? After we stopped laughing, we all said ‘Why waste your time?’. A good representation of our generation’s view of authority (unimpressed) and outlook on life (sceptical).Fascinating. I like the Oakley goggles that the guy with the really big gun is sporting in the below picture. 
 

 

GENERATIONS PART 2 – MILLENNIALS

The generation following Gen X is called ‘The Millennials”.

The Millennials (1982-2002/3) are the largest generation ever (bigger than the boomers by 1M in the US), is civic minded like the GI generation and are collectively optimistic, long term planners, high achievers with the lowest levels of violent crime, teen pregnancy, smoking and alcohol use than ever before.

This generation has the belief that they have the potential to be great and if you don’t believe it, just ask their parents.

Their parents were a mix of Boomers (who had them later because they were too busy focusing on their ‘causes’) or Gen Xers. This means two generations of parents who rebelled against the oarenting practices of their parents. The made a conscious decision not to say “because I told you so” or “because I am the parent and you are the child”. They explained things to their children (actions, consequences, options), they wanted them to make informed decisions.

The last point was fascinating to me. Where I think of my upbringing in the form of black and white, corporal punishment (Want a spanking?) and a strict enforcement of hierarchy (Kids speak when spoken to, respect your elders). My children have never been spanked because we enforce discipline through strict cause and effect (You do that, there is a consequence) and actively encourage them to question (Including, respectfully, authority. After all, change never happens without people questioning).

The last point, while the Millennial parents were strict disciplinarians, they also became friends with their parents.

The instructor went on to provide some very interesting examples for us (The age range from 35-45, mostly Gen X and a few Boomers) which characterized the environment that the Millennial’s are growing up in:

·         Gen Xers grew up with Sesame Street, where they learned numbers and the alphabet. Millennials grew up with Barney, everything was love, happiness, hugging.

·         Gen Xers grew up with sports where everyone kept score. The lecturer asked, how many of you have kids in soccer – do they keep score? No was the answer (Up to 6), as the Gen Xers are rebelling against the ‘teach those hard lessons’ upbringing, sheltering the Millennials and harbouring the ‘everyone is great’ attitude.

The results, Millennials are:

·         SPECIAL:  Just ask their ‘baby on board’, mini van driving parents (As the lecturer said, the mini van is the first vehicle that was built with the children – not the parents in mind, appealing to the Gen X. After all, our parents let us ride in the back window of the car)

·         SHELTERED:  Thanks to the most sweeping youth safety movement in history. Of interest, the lecturer discussed how Gen Xers ran outside, played until dark where Millennials are completely different. Their safety focused parents know everything that is going on, hence the inception of the ‘play date’.

·         CONFIDENT:  Highly trusting, optimistic and confident in their generations power and potential. They showed one video of a 19 year old who said commented that of course their generation will do better. Look at these executives making 100K a year and they can barely do a fax and a phone call at the same time. I can IM, watch a movie, play XBOX, play Party Poker while talking at the same time.

·         TEAM ORIENTATED: Barney and school teachers taught them to be team players and bond with their peers. They also don’t have a few friends, they travel in packs. Where a Gen X will have a few close friends, the Millennial will have tons of friends. The lecturer pointed out that this could lead to the end of the ‘date’. Instead, they go out together as a group which could result in later marriages. The lecturer also pointed out that this strong group bonding also could lead to a conformist attitude (i.e. Group think)

·         ACHIEVING: Thanks to school reform and harder school curriculum, they will be the best educated and behaved adults in history. School is way harder than it use to be (I agree, I never had as much homework as my children have today. I also did not have the same level of information at my finger tips).

·         PRESSURED:  Pushed to study hard and be the trophy kid.

·         CONVENTIONAL:  More comfortable with their parent’s values than any generation.

One question that was asked was that if violence is at an all time low, why are we seeing Columbine like events? The lecturer provided an interesting theory. While violence is absolutely dropping, there is a strong group association. He discussed how Millennials are always communicating and in groups (IM, malls, cell phones, etc.) The danger is that for this can lead to Columbine like events. Because the generation has such a need for groups, when people are not part of the group, the rejection can lead to extreme behaviour like what we are witnessing. Interesting.

To compare and contrast attitudes:

  TV GenerationBoomers PC Generation‘Gen X’ NET Generation“Millennials”
Web What is it? Web is a tool Web is oxygen
Community Personal Extended Personal Virtual
Perspective Local Multi-National Global
Career One Career Multiple Multiple reinventions
Loyalty Corporation Self Soul
Authority Hierarchy Unimpressed Self as expert
Outlook on Life Optimistic Skeptical Realistic
Attitude toward Work Driven Balanced Looking for meaning
View of Authority Love/Hate Unimpressed Respectful
Relationship Approach Self Sacrifice Reluctant to Commit Committed to success
Decision Making Team Orientated Self Reliant Good for the group

It was fascinating.

GENERATIONS PART 1

I just finished a long travel stint which culminated in a course at USC Marshall School of Business (Center for Telecom Management) on Telecom Leadership. The most interesting days were the study of ‘Generations’ and the impact on the market (Both as the workplace shifts and as the market demands new things). The definition of a generation:
‘The aggregate of all people born over approximately 20 years (One phase of life) who share common location in history, beliefs and behaviours and perceived membership in a common generation’.
The generations:
  • CIVIC – 1901-1924, The GI or Hero Generation
  • ADAPTIVE – 1925-1924, Silent Generation
  • IDEALIST – 1943-1960, Baby Boomers
  • REACTIVE – 1961-1983,
  • Generation XCIVIC – 1982-2002 (?),
  • Millennial Generation

One very interesting statement was that ‘The generation before wants them to act like their generation, when in fact the next generation reacts to the generation before them’. I found this a very interesting statement, and one that I came to understand through the discussion. The Baby Boomers (1943-1964) were described as optimistic, team orientated, focused on personal gratification / health and wellness, personal growth, youth, work and involvement. The defining events were JKF’s assassination, the Vietnam War, Watergate, broadcast TV, civil and women’s rights. This was the activist generation. This drove behaviour which was broadly characterized as ideological, spiritual, judgemental (A world of black and white), communitarian, perfectionism, values focused and narcissistic.While the Boomer’s crusaded for important changes (elimination of segregation, women’s rights), they also created an environment for their children where divorce reached an all time high, single parents became the norm, latch key kids were a major issue of the time, children were not as valued – looked at as a hardship, families started spreading out  and the average 10 year old spent 14.5 minutes a day with a significant adult role model.

These childhood experiences created Gen X, the nomadic (reactive) generation which is characterized by the following core values: accountability, speed, pragmatism, family, diversity and balance. An interesting quote was that Gen X watched their baby boomer parents come home exhausted and stressed from work and said I don’t want that. The Gen X behaviour was characterized as action orientated, results focused, self reliant, risk takers, informal, sceptical and tech savvy. Key Gen X events: The energy crisis, Atari, PCs, Jonestown, Three Mile Island, Ronald Regan Inaugurated, Challenger Disaster and the Exxon Valdez.This lead to significantly different attitudes between generations. Key examples:

  TV GenerationBoomers PC Generation‘Gen X’
Web What is it? Web is a tool
Community Personal Extended Personal
Perspective Local Multi-National
Career One Career Multiple
Loyalty Corporation Self
Authority Hierarchy Unimpressed
Outlook on Life Optimistic Skeptical
Attitude toward Work Driven Balanced
View of Authority Love/Hate Unimpressed
Relationship Approach Self Sacrifice Reluctant to Commit
Decision Making Team Orientated Self Reliant

A very interesting view into my generation and my parent’s generation.

THANK YOU FOR SMOKING

I watched a great movie the other day Thank You for Smoking” . All about a lobbyist for the Tobacco Industry. Truly a great movie on sales, morals and the slippery slope. I think I know this guy. Pay close attention to his rationalization and the way he spins conversations. Truly mesmerizing to watch (And quite funny). Five out of five stars.

 

A few classic quotes:

Joey Naylor: Dad, why is the American government the best government?
Nick Naylor: Because of our endless appeals system.

Speaking to his son’s class on his job as a lobbyist:

Kid #3: My Mommy says smoking kills.
Nick Naylor: Oh, is your Mommy a doctor?
Kid #3: No.

Nick Naylor: A scientific researcher of some kind?
Kid #3: No.
Nick Naylor: Well then she’s hardly a credible expert, is she?

Heather Holloway: My other interviews have pinned you as a mass murderer, blood sucker, pimp, profiteer and my personal favorite, yuppie Mephistopheles.

(Definition of Mephistopheles: Mephistopheles (also Mephisto, Mephistophilus, Mephist, Murphy, Mephy, Murphy Stoffelis, Mephistophilis, Mephostophiles, Mephostophiel, and Mephisophilus) is a name given to one of the chief demons of Christian mythology that figure in European literary traditions. While the name is frequently used as an alternative form of Satan or the Devil, it evolved during the Renaissance; the name Mephistopheles makes no appearance in the Bible.)

 

LAND A BETTER JOB

 Another great side bar article in Men’s Health (Sept 2006) was called ‘Land a better job’. The lines of questioning are often predictable in job interviews, but these a couple good ones. I blog them for future reference.

Q: Why should we hire you?   I produce results, and I have strong analytical skills and good initiative. Wouldn’t you like to work with a manager with 3 years experience in this position who’s a breeze to get along with?

Like that answer, and like how you can build on it (adding, ‘who gets things done’, add in a few examples). I remember in my last job interview (current role), the hiring manager was tough on me, and he was my last interview when I first came to the company. In my interview with him the first time around, he said to me ‘Are you the kind of guy who get’s stuff done? I need those kind of people.’

This time around, when he hit me with this one I looked him square and said ‘Because I am the guy who got it done for you for the last 4 years, and I will do the exact same thing here. I will run with this, I will ensure you are never surprised and I will nail this job. We both know it’

Q: What is one of your weaknesses?  I’d like to understand the nitty gritty of technology better so I can use it to implement my best ideas. The advise to forget the ploy of strength as a weakness (‘I’m a workaholic’), it is too transparent (I agree). Be real .. as long as it is not something like ‘I have a temper’.

Q: Why are you leaving your current job?  I feel like I’ve come a long way in the 3 years I’ve worked at initech (LOL, they reference Office Space), but I think now is the time to branch out into new areas.

Trash talking the old boss is a fools game. Everyone interviewer looks at you as their potential direct report or as a potential ex-employer. They do not want their weaknesses broadcast to the world. Focus instead on how the new job will allow for new challenges. Come across as a motivated self starter.

Q: What do you do with your off time?  I have a 3 year old daughter who keeps me on my toes. But I still shoot hoops on the weekends with college friends, and I’ve been reading about the revolutionary war’

They reference that the interviewer thinks that they will be seeing this person allot and it is almost like you are hiring a potential friend. I disagree with this, but think it is healthy to show well roundedness. After all, the workaholic will burn out and if I were hiring, I would want well rounded to bring new ideas, thoughts, approaches.

Interesting article.

NAVIGATE AN EVENT

Men’s Health magazine (September 2006) has a great article on the office. A sidebar article talks about navigating the office party (Titled ‘She’s hot. The boss is drunk. Make the office party work for you anyway’).

In my role, I am often put into situations where I need to ‘work a room’. A few of their office party tips are very relevant to sales people and/or sales managers, in no particular order:

1.       Hold your drink in your left hand: your right should be busy glad handing.

2.       Make sure your drink is empty before you join a new group. Use the empty vessel as an excuse to change groups. (I would also add that you should always take half drinks at the bar to ensure maximum flexibility of movement without drinking too much – see bottom)

3.       Always stay on your feet to increase social mobility, and introduce people. Be the one who is making connections. People will look at you and say “Here is someone you need to know, people will look at you as a connecting point and will return the favour”

4.       Hopping from conversation to conversation can make you look like a climber. Always looking over shoulders and you will be resented. Want to maximize face time, stand where there is lots of traffic.

Some other points from my own handbook:

  • Evaluate the crowd. If this is your event (You are the host), look for gaps. Important client alone or with the wrong people? Interject, be the connector, ensure they are comfortable. I remember a bad scenario where we had a big dinner and the rep did not control seating. The most important exec was last to sit (through the mingling) and was left sitting with a low level table. I looked on in horror as it happened (And ‘educated’ the rep afterward). As soon as I could break out, I hit his table and spent the rest of the evening at his table.
  •  Take control. When seating, take the time to think it out. Put the right people beside the right people. This applies to meetings and dinner events. For example, if in a meeting, think about breaking up tribes, of ensuring there isn’t an ‘us and them’ scenario (i.e. Where your team is on one side, they are on the other or your team is at the back, they are at the front. Intermingle).
  • Remember, always on. Want to enjoy yourself? Take your spouse out for dinner, go drinking with buddies. You are on the job. You are not allowed to sit in the corner, or stick with the ‘comfy guy/gal’ you like. You’re on, be on and control your drinking. Let someone else fall over.

A DVD CLIP FOR A PRESENTATION

A few weeks ago I needed a clip from a movie for a presentation. I wanted the classic scene from Tommy Boy where Tommy doesn’t take no for an answer, or he runs at each no.
 
What a challenge!
 
First I tried to capture it from a DVD to my computer. No luck, the encryption gives a picture that pops in and out (2 hours wasted).
 
Next, I tried to capture it to a VHS, then to the computer. Nope, same thing. The hardware stops copying.
 
Last, I turned to a techie friend who made it simple, and so I pass this on to everyone:
 
1. Downloaded DVD decrypter. It copies the DVD to your hardrive, unencrypted. I am going to take all of my DVDs and fire them off to 250GB drives so that I can watch them with media center. As an aside, make sure you use the same directory structure in on your hardrive to allow Media Center to recognize it. www.dvddecrypter.com
2. Used a tool called Dvd-to-MPEG to convert the raw files to a single file.
3. Used Pinnacle 9 to edit the MPEG down to a Windows Media File that I embedded into my PowerPoint.
 
A painful lesson, but now that it is learned I have so many DVD clips to leverage … Glengarry, Glen Ross, The Office … So much choice!
 
Finally, as an aside, I find it very annoying that I cannot leverage my DVD purchase without a ton of hassle. I understand why (As pirating is so rampant), but it is still frustrating.

WHY DO WE NEED HANDGUNS?

We watch the events of last week in Montreal where 12 kids were shot and 1 died and yet nothing changes.
I drive down the highway and watch a biker with his ‘Hell’s Angels’ jacket proudly displayed, and nothing changes even though we know that they are as strong a criminal organization as the mob.
Why do we need hand guns? I know that American’s look at gun as their God given right (Interesting, I wonder if one of God’s primary appointed human rights is the ability to kill). The right to bear arms and over throw the government if they are not happy.
I don’t get it. Why do we need them? Here is what I suggest:
1. Scrap the gun registry. Just ban all home retention of all guns.
2. You must keep your gun at a government licensed, monitored and secure facility, unless you have a legitimate use (i.e. farmer)
3. Want to go hunting? No problem, drop in and sign it out.
4. Hand guns? Sorry, they are not allowed out of the building. After all, you are not going to take down a duck with a hand gun, so it is purely for recreational shooting. So, keep it at the facility and shoot there.
5. Some punk caught with a hand gun? Lock your ass up and make you do really crappy jobs inside for 5 years (like sorting piles of manure), instead of giving you a nice cell with TV and a gym.
We have police to protect us. Guns should not be on the street. Canada should be the first step. Let the gun lovers go to the US with their 1/2 trillion a year deficit, poor to rich disparity and the ‘Christian right’ supporting republicans who support less government and no social assistance while spending like a drunk sailor who already spent his paycheck but has access to a pretty big credit line.
Ban all guns. The faster the better.
BTW, I have a federal arms license, and have owned 3 or 4 guns (much to the chagrin of my parents) and was an avid hunter and fly fisher in my youth. I just think it is pointless.

SALESMAN’s VERSION OF “A Few Good Men” SPEECH

Sales:  “You want answers?”

Expense Admin: “I think we are entitled to them!”

Sales: “You want answers?”

Expense Admin:  “I want the truth!”

Sales: “You can’t handle the truth!!!”

Sales:  “ Son, we live in a world that requires revenue.  And that revenue must be brought in by people with elite skills.  Who’s going to find it?  You?  Mr. Operations?  We have a greater responsibility than you can’t possibly fathom.

You scoff at the sales division and curse our lucrative incentives.  You have that luxury.  You also have the luxury of no knowing what we know: that while cost of business results are excessive, it drives in revenue.  And my very existence, while grotesque and incomprehensible to you, drives REVENUE!!!

You don’t want to know the truth because deep down in places you don’t talk about in board meetings…you want me on that call.  You NEED me on that call!!!  We use words like stop loss, cost management, network discounts and transparency.  We use these words as the backbone of a life spent negotiating opportunities.  You use them as a punch line!!!

I have neither the time nor inclination to explain myself to people who rise and sleep under the very blanket of revenue I provide and then question the very manner in which I provide it.  I would rather you just said “thank you” and went on your way.  Otherwise I suggest you pick up a phone and make some calls.  Either way, I don’t give a damn what you think you’re entitled to!”

Expense Admin:  “Did you expense the $4000 dinner for 4 and the $500 bottles of wine?”

Sales:  “I did the job I was hired to do!!!”

Expense Admin:  “Did you expense the $4000 dinner for 4 and the $500 bottles of wine?”

Sales:  “YOU’RE DAMN RIGHT I DID!!!”

100 people

I read this and found it interesting.
 
If we could reduce the world’s population to a village of 100 people, with all existing human ratios remaining the same, the demographics would like something like this:
 
60 Asians
14 Africans
12 Europeans
8 Latin Americans
5 North Americans (US and Canadian)
49 would be female, 51 would be male
82 would be non-white
89 hetrosexual, 11 homosexual
33 would be Christian, 67 would be non-Christian
5 people would control 32% of the world’s wealth (and they would all be US citizens)
80 people would live in substandard housing
24 would not have electricity (And of the 76 who have it, most would use it only at night)
67 would be unable to read
1 (only one!) would have a college education
50 would be malnourished, 1 would be starving
33 would be without access to safe water
1 would have HIV
1 would be near death
7 would have access to the internet
We are very fortunate. That is for sure.

A COMMENT WORTH POSTING: HANDICAPS

Michael – allow me to clarify your comments around the handicap system and its application to golfing.The concept of maximum number of strokes per hole is called Equitable Stroke Control (ESC), and is in fact part of the RCGA rule (and USGA rules for our American friends) regarding maintaining accurate handicaps.  Its purpose is to prevent artificially high handicaps (deliberately or not).  While it might serve your ego to have a low handicap, it serves your pocketbook to have a high handicap.However, the application of ESC only occurs when you are entering your score for handicap purposes.  I agree with you – the person who scores 10 but says “put me down for a double since that is my max” is cheating.  His score for his round, whether it is tournament or not, stroke play or match play, is a 10.  However, when he enters his score in the computer to recalculate his handicap, his score for that hole is a 6.On the other hand, if he does not adjust his score for handicap calculation purposes, he is cheating as well.  The RCGA has instituted this rule because it works.  “The purpose of adjusting scores is to prevent exceptionally bad holes from artificially increasing your handicap”.  The handicap system works.  I play in numerous tournaments throughout the year, all with handicaps applied and it works.  It is a beautiful thing as it allows a scratch golfer to play with a hacker and there can be a competitive game.

Don’t mess with the system and don’t break the rules.  When you score a 10, your score for that day against your playing opponent, against the guys, or your score for the tournament is a 10 for that hole.  After everything is settled and you go to post your score on OGIN, or on your home handicap-tracker, be sure to adjust your score on that hole for ESC:

0 or plus            max 1 over par
1 – 18                max 2 over par
19 – 32              max 3 over par
33 +                   max 4 over par

For a good overview of the Handicap System, visit this site:

TENACITY AND THE HANDWRITTEN NOTE

For at least 5 years, I have been getting these once quarterly snail mails. The mail includes a clipping from a magazine called ‘executive focus’ (Which, from my online searches, appears to be a fake magazine).
The article is on public speaking and attached to the ‘torn out’ article (It is not torn out and it looks like and advertisement type article) is a post-it note with the following handwritten note:
Michael, try this. It works!  J
At the end of the article, the address and subscription detail to American Speaker is circled with a check mark.
The first couple times I got this, I actually thought it was someone sending it to me, someone who knew me. Obviously, that is not the case. But, I admire their persistence. They keep at it after all these years. I have never signed up, public speaking is not an area (perceived or real) weakness for me.
It is a strategy I have used before, and one I will use in the future, but in a different way. I fid a quick handwritten note is an effective sales technique and in today’s world of billions of daily email, mail is becoming a way to differentiate.

DUMBEST THINGS YOU CAN SAY ON A GOLF COURSE

  • Dogleg .. smogleg .. I am going over those trees.
  • My friend told me to get out of a sand trap, you just aim an inch behind the ball and swing like crazy.
  • Laying up is for wimps. (Funny thing … when playing with the pro on 18 last week, I was 230 out from the green looking at some big ugly traps so I pulled out 5 iron to lay up and she said ‘Your not going to do that are you?’ … I had to laugh, her trying to goad me into a wood .. LOL .. A nice par).
  • I think I got all the kinks out on the range.
  • I can carry that lake.
  • I always hit my 6 iron straight.
  • I can reach this in two.
  • I can’t see over the hill, but I am pretty sure no one is there.
  • I heard you should always aim right at the hazard you should avoid.
  • Why don’t we play from the tips?
  • I better not leave it short.
  • That’s it, I’m switching balls.
  • Maybe it’s in the cup.
  • I don’t see any water up there, time to break out the big lumber.
  • Instead of punching out, I wonder if I can blast one between those two branches and then fade it back toward the hole.
  • 50 bucks if you make that putt.
  • There is absolutely no way I should use my 3 wood here. What the heck.
  • I saw Tiger try this once.
  • Mark it down, this is the day I break (Insert 100/90/80).

A few others I will add:

  • So, you wearing the pink or red thong today?
  • 50 bucks says he picks his nose.
  • I was hitting it so well on the range or ..
  • One of these days I will learn that I need to get to the range before I head out for a round.
  • Great drive! Hold on ..come on .. hold on .. come left .. hold … too bad.
  • I’m going for it.
  • I play better after a few beers.
  • Nice distance Sally (You ever see a female pro hit? I have).
  • If I just par the next 3 holes, it will be the round of my life.
  • Should have put the driver away on the range and practiced a few putts (Putts are 1/3 of the game!)
  • Think I can make this?
  • I really shouldn’t try this.
  • I need a new set of clubs.
  • The weights on this R7 are amazing. They have really helped my hook.

Via.

UNBREAKABLE RULES OF GOLF

In my humble opinion, two laws that can never be broken:
1. The Bill Hertha mulligan rule. This rule evolved over a few years of playing golf with Bill as he learned the game. The rule goes like this:
“If you shoot a crappy shot and take a mulligan, you will repeat the crappy shot” So true.
2. If you are having the round of your life and you count up your card and realize that you are having the round of your life, it will quickly change into a doomed round. You will start thinking ‘If I just do this, this and this then I will .. oh, my goodness, ok .. I need to calm down, just do what you have done before .. settle down .. wow, I could shoot a X .. just need to get this next par .. ok, and swing .. OH NO, not in the trees .. ok, if I can hold this to a double and then birdie, I can still do this ….’
Case in point, what happens when you don’t add your card:
When I was golf crazy, I never added my card mid-round. Bad karma. My low score was an 80 on a challenging course (Blues – 135). I missed a 3 footer for 79 to finish the round (Proud to say it was only my 5th year of golfing). I shot that 80 because I did not know that I was playing so well and I was having fun. As I like to say, if I had known that the 3 footer was for a 79, I would have taken at least 5 minutes lining it up and then missed it.
Case in point, what happens when you do add your card:
At the golf-a-thon (See other posts), on my 4th round I was playing great. We started our game on 16, and after 3 holes I was 1 over. We moved to the front nine where I went 5 holes to a dead even (Two birdies, two bogies and a par). I then read my card and realized I was playing to 1 over after 8 holes. I then went double bogie, double bogie, double bogie (Insert bad words) and a par to finish out the 9 at 41.
Got to love golf.

GOLFATHON LEARNINGS

As mentioned, I had the opportunity to play in the BMO golfathon at Angus Glen last week, which was amazing. Raised a ton of money for kids and had a fun time doing it.
 
My partner and I played 66 holes in 10.5 hours and had a few interesting experiences:
  • My partner always ‘gets’ me at least once during our day. Last year he snuck his ball in the hole while I was grabbing a drink on a par 3 and watched in amazement as I jumped around celebrating his hole in one. The year before he had me ‘laser’ in his distance while he took a picture, which you can see here. This year while I was in the washroom he drove up 200 yards and dropped 3 balls within 1 foot of each other. I was amazed … as he had been duck-hooking everything off the tee all day long (Some kid who goes looking will find a ton of once-struck ProV1s).
  • We had the opportunity to play with a few LPGA pro’s and one was amazing, Carrie (Dont remember her last name). She was 5′ 2ish and no more than 115ish and she pounded the ball 260 off the tee everytime. Proof that it is not physical strength but tempo and technique. Of note, on the 18th we had a little competition going and I drained my 12 footer for birdie to ‘beat the pro’ (smile). I have to thank her, I started mirroring her finishing position which is a picture perfect finish, and my drives straightened out (eliminating my pull) and started dropping to 250+ regularly.
  • I had the chance to play with Jan Dowling from the Big Break III. We know of her as a woman at our home club knows her mom quite well. It is exactly as you saw on TV, she is a very nice person. Of course, I just had to ask that question we all want to know, is Danielle really like that? The answer is yes .. and she would get up at 3AM, 2 hours before the filmed breakfast to get ready for the day. The best things that have happened to her over the last couple years? The Big Break III and getting to play in the Ladies Canadian Open. Good for her.
  • I did not win a keg this year.

I wish Jan and Carrie all the best in the future, and another GREAT DAY FOR A GREAT CHARITY! Thanks to Frank for the pictures … enjoy his shorts! At least he was not wearing plus 4s this year.

 2006 06 22 - Frank   Carrie Vaughn   Michael

Frank, myself and Jan Dowling from the Big Break IIII. A great person and a good golfer. Glad to see her doing so well!

 2006 06 22 - Michael   Jan Dowling   Frank

A theme for the day, I spent a ton of time on the beach.

  2006 06 22 - Michael  in bunker on 6th

This is on our 4th round, right after I said to Frank and Jan – holy cow! I am 9 holes in and 1 over! (We started on 16, where I went par, par, bogie). Then I went par, birdie, bogie, bogie, birdie, par. We had a big conversation on this hole and then I went double, double, double for a 41. NEVER ADD YOUR CARD! I flew it into the bunker.

  2006 06 22 - Michael  on 14th

Then I flew it over the green and two putted. Thanks for catching the pain on camera Frank.

  2006 06 22 - Michael  greenside on 6th

Playing on my new Moto Q. Amazing, I ran it for 10 hours and it only used 1 bar (I have the extended battery). Windows Mobile is here!

2006 06 22 - Microsoft technology at work

the handicap system: the best form of cheating out there

I have said this before, I think the handicap rule during non-tournament play is just sanctioned cheating. I was in the BMO golfathon on Friday and had the opportunity to play with an LPGA pro. During our play we start talking about the handicap system and she mentioned that it drove her nuts. To paraphrase, nothing drives her crazier than during a normal round having someone screw up a hole, shoot a 10 and turn to her and say ‘My handicap only lets me take a double, put me down for a 6’. Her point, if you take a 10, suck it up and take a 10.
I cannot agree more. I think that the application of the handicap rules during non-tournament play breaks the spirit of the system. The system is meant to level set the field during tournament play so that every golfer, regardless of skill level, has a chance to win the tournament. Not so that during a Friday afternoon round a golfer who has just had a crappy hole can take a 6 instead of their earned 10.
The reason why my handicap is up 2 points this year? Because when I shoot a 10, I take a 10. I wonder how many other golfers out there would see their handicap rise if they were not putting a six on their card?
I would rather see someone take a mulligan and call it out as a ‘cheaters par’. At least they are acknowledging it.