INDIA LIFE LESSON

 

I was speaking with an old colleague who is retired and travelling extensively. He mentioned a life lesson that he applies in his travels, as he has often grappled with the level of poverty that he sees in some of the countries he travels to:

                “Tip the working poor well. You can’t save the beggars”

It is a statement that I have pondered multiple times over the last week. I am one of those guys who will drop a fiver on a homeless person in the street. Sure some of them can be working but I just know that to get where they are today, some terrible things have happened (whether because of their own choices, or because of something that was done to them). Not sure if I agree, but an interesting thought.

The author of Waiter’s Rant wrote a book on tipping, profiled in Men’s Journal in December, covering when tipping has a result …

In the worth tipping column:  waiters, doormen, babysitters (for sure!), Concierges, Car Valets (Remember Ferris Buller?).

In the not worth tipping colum:  bartenders, landscapers, maitre d’s.

Worth pondering.

THE RUINS OF DETROIT

 

Walking through the Toronto airport (on a regular basis) you pass a gallery of photos. The photos are of abandoned buildings, a great room with books strewn about, a large church fallen into disrepair. A sign of the times, as funds get tight it is more cost effective to tear them down than repair them. A sad state of affairs in North America and in direct contrast to the UK, where 800 year old buildings remain in use today. A great example of that being Virginia Park, which could have been torn down and replaced with high density housing, instead it was repaired and turned into a thriving residence. It might be painful and more expensive, but we could learn from the English in this regard.

Victoria Park _02

Yves Marchand and Romain Meffre have documented the decline of urban Detroit in their book The Ruins of Detroit. The shots on their site are breathtaking. There is something so wrong about our allowing this to happen and the fate that awaits some of these beautiful buildings. So wrong.

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Haunting. We squander our past.

POLICY & PROCEDURE

 

A peer had a great insight that she shared this week:

“When I first arrived, I realized that all of our policies and procedures were built around catching the naughty 10%, which simply lowered the performance of the other 90%”

It is a statement that I have often thought about, but never articulated as well. In reviewing policies/procedures that I have seen over the last 6 years inside organizations, it would seem that this is the status quo in companies that are bucking under the weight of too much internal process.

Consider the case for contact management strategies in sales organizations. Generally, these strategies are built with a goal of ensuring that the salesforce keeps in regular touch with a client ‘X’ times per year or is built around some type of end goal such as:

At the end of 3 years we have a contract renewal, therefore at month 18 we must send out a letter, at month 20 we must meet with them and review this PPT, at month 24 we must have 1 executive meeting …. etc.

The problem being that if one were to step back and look at many of these processes, good sales teams are doing this as a matter of course and do not need the prompting. The only value that the process brings is another data point for central management to review, with questionable correlation to an improvement in sales.

This is in direct contrast to a sales basic, such as forecasting, which drives many productive outcomes such as resource allocation, executive focus to support good or struggling scenarios, inventory levels, etc. That being said, I can see how even forecasting can fall into this trap. I have read more than my fair share of articles on how large sales organizations dealt with the financial crisis (and experienced it). Many implemented draconian rigour such as world wide weekly or twice weekly forecasts with the following impacts:

  •  
    • The sales organization spent less time selling and more time working on recasting the same information that probably had not changed much. It reduced sales productivity.
    • Central management acquired an illusion of control by being busy, by feeling that they were closer to the minute by minute action. When the reality is that nothing changed. Most did not react faster, in fact they probably reacted slower as a reaction was even harder to do as they were too buried in the details to see big trends or too resource constrained due to the additional process load.

Therefore, I have decided on a new litmus test for policy and procedure approval/rejection which will center around a single question:

  • Is the policy/procedure designed to capture the ‘naughty’ 10% or does it raise total organizational performance?

If it is centered on the bottom 10%, then it needs to be rethought. It if raises total performance, then it is worth considering.

THE EVOLVING CORPORATE MATURITY CYCLE

 

In business school we were all taught the basic product/industry maturity model moving from growth to decline. Loosely, one could apply this to a company although multi-industry/product companies often exist within many stages at one time. I think this is part of every Marketing 101 class.

The First 90 Days takes a different route, with an organizational life cycle. They focus on assessing the state of a business at a point of time, to build a framework of decision making. The premise being that the approach and decisions that need to be made in start-up mode are dramatically different from a realignment scenario. Slide share has a reasonably succinct summary here. I have read the book many times, and reread it every time I take a new role.

Having just completed How The Mighty Fall, I was left wondering whether an additional organizational model is warranted based on Jim Collins’ work. Consider the two models he discusses in his books:

The model of decline via:

 

The model of going from Good to Great  via:

Academically, the challenge with a model like this is that it requires an understanding of the non-concrete element of leadership and how it impacts the destiny of a division or company. The declines outlined in How The Might Fall are filled with examples of arrogant or ‘glamour’ leaders. Some who made it all about themselves instead of the company, others who painted a grand vision – shaking everything up in search of a silver bullet to remake the company (Grasping For Salvation, a.k.a. Carly Fiorina) instead of focusing on that little important thing called cash flow. Collins gave an interview in Business Week that gives a good summary of the final 3 stages here.

There is definitely a model in there worthy of business school curriculum. If nothing else, all of the books are a must read and give a complete view of what it takes to go up, and what happens when it is going down.

TO SMOKE

 

I have become a David Sedaris fan over the pervious months and had a great laugh reading the essay ‘Diary of a Smoker’. As a non-smoker, I am this person (waving the arms):

I rode my bike to the boat pond in Central Park, where I bought myself a cup of coffee and sat down on a bench to read. I lit a cigarette and was enjoying myself when the woman seated twelve feet away, on the other end of the bench, began waving her arms in front of her face. I thought she was fighting off a bee.

As a non-smoker, it got me wondering, what is the state of smoking rates around the world with all of the ‘stop smoking in public’ effort? The BBC has a nice article and chart on it, although the below is a more comprehensive view. Lots of white.

DUXFORD AIR SHOW

 

The air show was described as one of the bigger ones in the world. And they have many each year – it definitely didn’t disappoint. All kinds of different airplanes and helicopters, ready to fly.

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This shot gives a sense of the size of the event (this is just one way) … lots of planes on the field.

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Not sure I would be up for a loop in what looks like a 70 year old Corsair  …. (I need a 2X extender on my 70-200mm).

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A lot of these planes are owned by consortiums. Flying enthusiasts who own a ‘share’ of the plane. They all pay for the upkeep and take turns flying it. I remember the announcer specifically mentioning that with this plane.

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A great day out.

IMPERIAL WAR MUSEUM: DUXFORD

 

I was sorting through old photos of trips and found the photos from our trip to the Imperial War Museum in Duxford. The Imperial War Museum in London is one of my favourite museums in the world, and it would seem that they simply had so much stuff .. and some of it very big, that they needed to build another on huge grounds with MASSIVE hangers. Not quite true, but it seems that way. It is a massive museum dedicated (not exclusively) to the air:

Imperial War Museum Duxford (commonly referred to simply as "Duxford") is a branch of the Imperial War Museum near the village of Duxford in Cambridgeshire, United Kingdom. Britain’s largest aviation museum,[2] Duxford houses the museum’s large exhibits, including nearly 200 aircraft, military vehicles, artillery and minor naval vessels in seven main exhibitions buildings.[3] The site also provides storage space for the museum’s other collections of material such as film, photographs, documents, books and artefacts. The site accommodates a number of British Army regimental museums, including those of the Parachute Regiment (named Airborne Assault) and the Royal Anglican Regiment.

Based on the historic Duxford Aerodrome, the site was originally operated by the Royal Air Force (RAF) during the First World War. During the Second World War Duxford played a prominent role during the Battle of Britain and was later used by United States Army Air Forces fighter units in support of the daylight bombing of Germany. Duxford remained an active RAF airfield until 1961. After the Ministry of Defence declared the site surplus to requirements in 1969 the Imperial War Museum received permission to use part of the site for storage. The entirety of the site was transferred to the museum in February 1976.

We spent hours meandering around the grounds. A few photos follow. Our first encounter, a massive ground to air rocket:

05 17 2009 Duxford Air Show MKII

There were lots of captured German planes like this Messerschmitt. Note the way the propeller is bent from the crash.

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How often do you get to stand below a German rocket? In this case a V-1.

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The tail of a German fighter found in a field by a farmer. It was shot to bits.

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One of the buildings is huge with planes hanging from the roof and jammed in every corner. Bi-planes ….

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Bombers, fighters … a monster A-10.

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And a huge SR-71.

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You then walk over to another building and it is stuffed full of WWII vehicles. That VW is one of the first WWII models I ever built as a kid.

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A tried and true Sherman.

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So many things to look at, filling every nook and cranny. English museums are like nothing else in the world. And then they started the world famous air show …

eBOOKS

 

I enjoy technology. I enjoy reading about it. I enjoy the frustrating process of participating in a beta. I enjoy watching trends and working out how they will have a benefit in business and/or personal life.

But one piece of technology I have really struggled with is the eBook. I have not jumped on the bandwagon. I was given one as a gift. I have the Amazon Kindle Android app on my Samsung Tablet. But I don’t use them. I have only bought a single eBook. I have been wondering if I am missing out, am I falling behind?

Now, I do read on my tablet. I subscribe to a plethora of blogs via Google Reader, my favourite being HBR. I subscribe to a host of podcasts including the BBC World News, BBC Business News, Wallstreet Journal and others. But I just don’t buy eBooks – and I finally figured out why.

It hit me while on the plane reading the paper version of How The Mighty Fall.  When I read a business book, I read it like I am back in University. I bend pages, I underline, I write in the margin and I even highlight on occasions (if I have a highlighter handy which is almost never). I look at that book as a reference tool, a lesson to be leveraged when I face a future decision or question. I cannot count the number of times I have dug through The First 90 days to refer to a lesson. I realized that an eBook cannot provide that same experience (even if it is searchable).

Which led me to a simple conclusion. For me, business books require paper. Personal interest books can be an eBook. Problem solved.

50MM

 

At our son’s play in the fall I was frustrated by not having a high aperture (Higher than f/2.8) lens in my kit. After much research I landed on a Sigma 50MM f/1.4 lens for low light, family get together type scenarios (where I do not want a flash). It is a great lens and I am getting accustomed to it. I also landed on the walk-around upgrade, a Canon 24-70mm f/2.8. It is a bit heavy, but crystal clear. A couple shots of holiday lights.

 

2010 12 19 Christmas_-1

 

2010 12 23 Christmas_-2 

The only thing is that a comment on the propensity for the Sigma 50mm lens to go off focus has me analyzing every shot … I took these of Kipling, our Bengal, camping in Ayden’s Saxophone case.

 

2011 01 08 Christmas_

 

2011 01 08 Christmas_-5

Cool lens. Much to learn.

A WORD I LEARNED AND WILL NEVER USE

 

I can see myself using the word ‘disestablishmentarianism’ in a sentence. For instance:

The longest word in the English language is disestablishmentarianism.

My kids find the word disestablishmentarianism funny.

Oh, don’t be such a disestablishmentarian for the sake of being a disestablishmentarian.

Try to say disestablishmentarianism five times quickly (insert pub noise in the background).

I cannot see myself using the word ‘septuagenarian’. Definition:

  1. Being between the age of 70 and 79, inclusive. In one’s eighth decade.
  2. Of or related to a septuagenarian.

I just can not fathom the need to use this word in a sentence, even though Jim Collins worked it into his book. I will just say ‘old’.

LEADERSHIP AND HUMILITY

 

A great quote from How The Mighty Fall:

The best leaders we’ve studied had a peculiar genius for seeing themselves as not all that important, recognizing the need to build an executive team and to craft a culture based on core values that do not depend upon a single heroic leader. But in cases of decline, we find a more pronounced role for the powerful individual, and not for the better. So, even though I remain a leadership sceptic, the evidence leads me to this sobering conclusion: while no leader can single-handedly build an enduring great company, the wrong leader vested with power can almost single-handily bring a company down.

A sobering thought indeed. I reflect on the greatest leaders that I have worked for and I cannot help but draw that same parallel on humility, how approachable they were and the importance of leadership sacrifice to build that great team. Think Sam and Wal-Mart. Well put.

FLIGHT CENTRE: GOOD SELLING

 

I bought my first trip from Flight Centre during the holidays – a short jaunt down to Atlantis. I have heard many good things about Flight Centre, and their growth is a good indicator that they are on the right path. When we were in England, it seemed like their shops were everywhere.

The service was fantastic and I thought this was a great follow-up touch. A thank-you (people who know me, know my opinion on that topic) and an opportunity to provide feedback via a survey.

Well done Flight Center.

From: Lindsay.Adler@flightcentre.ca [mailto:Lindsay.Adler@flightcentre.ca]
Sent: January-04-11 4:01 PM
To:

Subject: Thank You

Fight Centre

Thank you

Hello Michael,

I would like to thank you for trusting Flight Centre and especially myself with your trip. Thank you for the business and I look forward to working with you in the future to meet and exceed your travel needs. Please don’t hesitate to contact me with any questions regarding your trip or future travel.

Enjoy your trip and travel safe.
Sincerely,
Lindsay Adler

We appreciate your feedback. Please click here to complete a short survey and be entered to win a $500 Flight Centre Gift Certificate.

BACK ON THE GTD WAGON

 

It has been a very busy and exciting week. Our team had the good fortune to have David Allen speak at our kick-off this week as we launched a corporate Getting Things Done program. If you have seen him on the web, you know he is an inspiring speaker – and he didn’t disappoint.

I got ‘back on the wagon’ after the holidays with GTD by doing a mindsweep this week. It is amazing how cathartic a mindsweep is. Doing it, I realized that my categories had started to grow … so I took the time to sweep the categories and get back to the right place and resettled on this list:

  • Business waiting for                      Personal waiting for
  • Business call                                   Personal call
  • Business @computer                    Personal @computer
  • Business @office                            Personal @office            
  • Business strategy                          Personal strategy
  • Business someday                         Personal someday

Some would argue, too many. But I found that mixing work and personal just didn’t work for me. Glad to be back on the wagon (almost – I will finish the rest on the plane).

HOTMAIL FOR ANDROID AND APPLE

 

Finally. Microsoft Hotmail has allowed proper calendar and email sync on other platforms by enabling Exchange like functions. You can read it here. The settings below (set it up like Exchange):

Field Setting Server / URL: m.hotmail.com

Username: Enter full email address, for example: someone@example.com

Domain: Leave this blank

SSL: Enable this

Certificate: Accept the SSL certificate when prompted

Mail, Contacts, Calendar, Tasks: All can be enabled (see the Solution Center article for exceptions on some phones)

I have been spending a lot of time playing with Android over the last month. Amazing OS, more on that soon.

CARRY ON

 

On the topic of flying, another year of travel ahead. I did about 70 odd legs in 2010, not my highest but in Canada that requires some stick handling to be efficient. I was chatting with a colleague about carry-on the other day. I pride myself on being one of those super efficient, never check-bags, business travellers. My record is 5 days with carry-on only AND gym clothes. That one was tough, I thought the seams would break but my carry on is very sturdy.

A philosophy that was well articulated by Clooney in Up in the Air:

[Natalie, on her first outing, walks into the Omaha Airport terminal dragging her slow-moving luggage; Ryan, offended by this, looks at her in frustration]
Natalie Keener: What?
Ryan Bingham: Follow me.
[later at a store in the terminal, Ryan grabs a new, updated rolling luggage]
Natalie Keener: I really like my luggage.
Ryan Bingham: That’s exactly what it is, it’s luggage. You know how much time you lose by checking in?
Natalie Keener: I don’t know. Five, ten minutes?
Ryan Bingham: 35 minutes a flight. I travel 270 days a year. That’s 157 hours. That makes seven days. You’re willing to throw away an entire week on that?

And watch out for someone in flip flops or with children in the security line. They are not in a hurry …. invariably it goes like this (Heard three weeks ago in the line across from me, he was wearing flip flops, had a great tan and looked very happy .. I changed lines):

As we go through in separate lines, security guard holds up a 40 of Jack Daniels.

Elderly gentleman:  “But it is sealed. Seriously, what am I going to do with it? Can’t you just let it through?”

Insert stern security guard look.

I moved on smiling.

ON THE PLANE

 

Last week was not a fun time to be travelling. It involved a lot of time sitting on the tarmac while the de-icer did the work or the snowploughs cleared the runway. It also meant that people start chatting as the delays expand. A few things overheard on the plane:

(Captain over the loudspeaker) ‘We were about to take off then the brake light came on. Looks like the brakes are overheating on one of the sides. This happens some times. We are going to sit here and see if they cool down. It might delay us for another 30 minutes’ (Which lead to an instant mental response – feel free to take your time Captain).

(I felt bad for this woman, she was clearly panicked)  "My house sitter just called and said the ceiling in the kitchen is collapsing. I am on the plane and it is delayed, we are sitting on the runway. There is water dripping down. Can you get over there? I am 5 hours away and she had to leave. Water is coming through the roof! Please?"

"Minus 4 isn’t that cold. We have calves that are born in minus 40”  Response: “In a barn?”  “No. Right into the snow bank. Dripping wet. Over 3 days I saved 5 calves who were struggling with the snow after just being born, wet and everything in 2 feet of snow"  (I bit my tongue … wanting to ask why not in the barn?).

From Monday to Friday, I detest the winter. And yes … the white blankness behind the plane is the snow storm descending as I was waiting to board in Edmonton. At least we got off, I was supposed to be in Europe during the big snow storm before the holidays, a colleague pointed out ‘Hey, did you realize that had we gone, we would have been stuck there for a week?’ Thank goodness for those Canadian airport people .. they are troopers. Hats off!

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RED SKY IN MORNING

 

I watched a beautiful sunrise in Edmonton today (A cell phone does not do it justice). It made me think of that old saying:

Red sky at night, sailor’s delight. Red sky in morning, sailor’s warning.

What I didn’t know is that the Bible has a saying too:

In the Bible, (Matthew XVI: 2-3,) Jesus said, “When in evening, ye say, it will be fair weather: For the sky is red. And in the morning, it will be foul weather today; for the sky is red and lowering.”

Turns out it may not be a myth. 15cm of snow on the way in Edmonton, airport delays being reported …..

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THE GUY AT HOME IN HIS UNDERWEAR TO FIGHT CANCER

 

This week I had someone say they knew me from the old University days and I just could not place the name. So I fired out a note to a few old friends to ask if they remembered. No one did. But it did open a ‘man, it has been a long time since we saw each other. We should get together’ email thread.

To which one added ‘You should invite Toe after that underwear thing’. Of course I had to ask ‘what underwear thing?’ I could only imagine, he is a great guy, definitely was the craziest out of the lot and has a life full of stories. For example, the story of why Mark McIntyre is called Toe. They sent me this:

http://guyathome.com/

Mark is a testicular cancer survivor. How he found out that he had testicular cancer is a story in itself, you can read it here. I have not talked to him for a long time, but I went through the site, was in awe of the effort and really enjoyed the videos. In the end, he didn’t raise $25K for cancer, he raised $50K AND he raised awareness. Just do a search and you will see, the media was all over it.

Congratulations Mark. How appropriately memorable from a guy who is the main character in many of my University stories. Especially the car and the lake story (smile). Great guy, great accomplishment.

A FEW MORE FROM THE INTERWEB

 

  • The question of whether or not you can catch up on sleep is often debated. Turns our that a weekend spent sleeping late after a week with little sleep does work, according to the Sleep journal:

A study in the Aug. 1 issue of the journal Sleep suggests that a dose of extra sleep on the weekend may be good medicine for adults who repeatedly stay up too late or wake up too early during the workweek. However, even a night of 10 hours in bed may not be enough to cure the negative effects of chronic sleep restriction.

  • There are many articles about whether or not video games are beneficial. It is amazing to watch them play now, so fast, much faster than me. According to a University study, there are benefits; fast paced video games improve decision making:

Participants in a University of Rochester study, "Improved probabilistic inference as a general learning mechanism with action video games", by UR professor of brain and cognitive science Daphne Bavelier played 50 hours of video games over multiple weeks. Players who played action games like Call of Duty 2 (pictured here) made quicker decisions than those who played slow-paced strategy games like The Sims without sacrificing accuracy.

  • Esquire had an article for the holidays on how to be more interesting (in social situations) …. Most are common sense, but 8 made me think:

8. With people you don’t know, limit stories to the last five minutes of your life — the turnout, the Scotch selection, the homeless man you mistakenly took for a valet.

The Who’s Been Sleeping In My Bed Award to three British Holiday Inns for launching another new amenity – human bed-warmers. During a January cold snap, guests who paid an extra fee could have a staff member in a one-piece sleeper suit crawl between their sheets to preheat the bed to 20 C. The service is “a bit like having a giant hot water bottle in your bed,” chain spokeswoman Jane Bednall said. Guest Evan Jones disagreed. “It’s slightly creepy,” he said. “I might pay to not have it.”

  • Enjoyed the article How Canada’s Dollar Got Ahead and Left America Behind in Esquire, discussing Canadian financial prudence and the fact that there wasn’t a single Canadian bank bailed out during the recent crisis. The article could have been called ‘Revenge of the Conservative’.

canada dollar

A FEW FROM THE WEB

 

A few articles from the interweb which caught my interest.

  • I read a very interesting article on Quebec independence in Sharp magazine’s December issue; Separation Anxiety. Fifteen years ago, Québec came within a hair of secession. Now the separatist movement seems to have all but disappeared. When did Québec become part of Canada again?   I remember that night, sitting by the TV as Canada held its’ breath. We were just about to buy our first house and one of the news commentators mentioned that rates would go back into the teens … Thankfully for all of us, it didn’t happen. Canada and Quebec are better as a team.
  • Waxing cross country skis has not changed much in the last 70 years. Just ask Edmund Cloutier, Printer to the King’s Most Excellent Majesty (Circa 1941).
  • A Christmas Story is my favourite Christmas movie and I never grow weary of it. For many of the actors, it was their greatest work.
  • According to 70,000 respondents on an entrepreneur.com survey – 53% of people believe email is still the most important form of communication, 40% say it somewhat important but still needed. In the same magazine, another article states that email is making us stupid. I am sure there is a lesson in there.
  • YouTube posted their Top 10 for the year (Excluding music videos) making up for more than 250 million views. In ITV’s annual comedy review, they pointed to two videos which may not be the most watched, but are definitely some of the funniest; the X Factor ‘punch’ incident and Phil Davidson for Stark County Treasurer.

A YEAR ENDING, A NEW YEAR UPON US

 

As I walked through Costco a couple days ago I noticed that they had moved all of the fitness equipment out from a hidden corner into the center – high visibility – high volume aisle. People flocked, circling the equipment, many with a resolution in mind. The new year is approaching …..

For me, crossing the year is simply another opportunity for reflection, that often centers on my family. I simply look at the pictures of our boys as toddlers and then look at them now, the start of the teenage years and remember to make the most of every moment. Something that does not always happen – that is for sure.

The year ends. It has been an amazing year. We are very fortunate in so many ways. A new one begins. It will be amazing also, because we choose to make it that way. Mistakes will be made. Risks will be taken. Things will go the right way, things will go the wrong way. But in the end, it is going to be another great year thanks to goals, not a specific date.

Have a great year end … living in Canada, we are very fortunate, very blessed and 2011 will be what we decide to make it. Good health, good fortune.

CROSS COUNTRY

 

This Christmas brought another new family sport/gift to the house.

We started downhill skiing years ago, and last year, on the advice of a friend, we picked up snow shoes for the family Christmas present. We would clomp across the snow, in a quest to find great toboggan hills. A successful investment.

This year we ventured into another winter sport, cross country skiing. Narda did it as a child, I have done it a few times and our eldest son loves cross country running (and is pretty amazing at it). It is a reasonably low cost sport to get into and if you have the good fortune to have some open terrain near you (we do), it is a zero cost sport to enjoy each day. We ventured up to Mountain Equipment Co-Op, where their enthusiast staff was of great help and in short order kitted up the family.

The only real decision was wax or wax-less skis, as we are not interested in skate skiing as that only works on groomed trails. The conversation went like this:

Me: ‘What is the difference between wax and waxless?’

Her: ‘Wax skis require continual maintenance. Waxless skis mean you really only need to maintain the tips’

Me: ‘So waxless is less work?’ (Knowing full well who would become the family ‘waxer’)

Her: ‘Correct’

Me: ‘Waxless it is’

Our biggest concern was that cross country skiing across a golf course or open field would not be as fun as on groomed trails. Fortunately, the concern was unfounded. Personally, I find cutting a trail across an open space, the first one in the new fallen snow, a wonderful experience.

What has been most surprising is just how good a work out it is. I would wager that part of the exertion is due to having to work harder as we learn the sport. However, as we get better, we will simply see the same level of exertion but higher speeds. Definitely a great workout.

A friend said his favourite time to cross country ski is during a full moon. I can’t wait to try that. Maybe I will bring a camera.

A PHOTO FROM 375 PHOTOS

 

We were at the one-of-a-kind craft show a few weeks ago and came across the photography of Christos J. Palios. He renders large panoramic photos from hundreds of photos, bending and twisting. They are beautiful. It is amazing what an artist can do with a camera and a computer.

image

You can view his portfolio of photos here.

We are not really the ‘art buying’ type, but these are so unique and we were debating .. photos from our trips or a piece of art in the family room? Ours is in transit, it will look great. Feel free to guess which … (smile).

JOHNSTON CANYON BANFF

 

My blog entries on Banff are a bit scattered. One of the best hikes that we took while in Banff National Park was Johnston Canyon. It was an overcast day, but we were up for it. Judging by the parking lot, it is a popular hike.

You have a few choices on this hike, a 1.1 km hike to the lower falls, a 2.6 km hike to the upper falls or a rather rigorous 5.6 km hike to the Ink Pots. We chose to go all the way.

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It is a beautiful climb.

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The inkpots at the end of the climb are not really that magnificent, but interesting. Seven mineral springs that bubble and swirl non-stop in big pools.

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But the view of the valley at the top is spectacular.

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Of course, the water is cold and the purest you can get.

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After leaving the canyon we happened upon a herd of sheep trotting down the road, unperturbed by the cars all around them.

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A great day out.

I REMEMBER TRON DIFFERENTLY

With the TRON sequel out I decided to pull out an old copy of the original 1982 movie. I then applied a lot of persuasion to the family to join me to watch the flick, promising that we could watch 20 minutes and if it is no good, turn it off. They were very hesitant, as we have tried to watch a few movies that I fondly remember from my youth as great movies – only to realize that movies from the 80’s are pretty bad.

About 15 minutes into TRON, my son looked at me and said ‘Dad, this movie stinks’. Unfortunately, he was right. The concept and special effects were revolutionary for the time, but the acting is wooden and the story is pretty bad. I had to laugh at the lead female character, who’s only other notable performance I could recall was in Caddy Shack.

That being said, it was interesting explaining the concept of an arcade to the boys and how it was the ‘consumer’ of my paper route money and every quarter I could scrounge.

At least I got one right this year. The boys loved Monty Python and the Holy Grail. I wonder what they would think about Red Dawn?

THE WORST COLD CALL

 

I admit, I have a pretty critical eye when it comes to sales people. But I will also admit that I am probably the easiest guy on the planet to sell. If you are a great sales person, my admiration for your skill often outweighs my attention to the sale itself. My wife would call me an ‘easy mark’.

However, if you are a bad salesperson, unless  I really want your product, you are done. Consider this email that I received the other day:

Michael,

Pleasure meeting you virtually. I am trying to connect with your sales organization or sales training team so that I may help prevent them from making a costly financial mistake.  I understand that they are currently evaluating a new sales methodology and have focused on XXX.  This would be a costly mistake due to its complexity and lack of results.  I don’t think xxxx would want to use the same methodology used by your closest competitor.  XXX is a very time consuming process that is ineffective and takes away time that the sales force which could be used to interact with the end customer.
(Our company) would be willing to do a pilot of our process for comparison to illustrate how effective we can make your sales organization. 
Can you please direct me to the person I should speak with to make sure that a better alternative is considered?  

I read this and was left with very negative emotions for a few reasons:

1. Never trash the competition: The old IBM model of selling. Rise above it. Sell your value and your own merit.

2. Use of acronyms and assumptions:  He makes an assumption that we are about to make a decision and his information is completely wrong. Furthermore, he refers to his competition using an acronym that I have never heard of before – leading to confusion.

3. Adding value:  The entire email is centered around trashing the competition, at no point is there a single reference to where they have helped a customer excel or the value that they bring.

4. Disparaging my team:  By saying that we are about to make a big mistake, how does that make people feel if they have already done the work, due diligence and made the decision? Probably defensive (even if he is right).

5. Over-all tone:  Negative, negative, negative.

Truly the worst cold call email I have ever read. If he was a rep on a team I managed, I would have coached him along these lines:

Dear Michael; (a salutation would be nice)

It is a pleasure to meet you virtually (I actually like this touch – the only positive in the note). I am trying to connect with your sales organization or training team as I understand from a contact that your organization is about to make an important sales training tool decision and we believe that we can make a significant contribution to your team’s ongoing success.

Our organization has a long track record of helping sales organizations improve using the XXX sales methodology. Our methodology has been proven to (insert value statements).  If you were to contact (Insert reference customer) they would say (insert quote).

I would appreciate any time that you could spare in your calendar to either meet with me (you name the time and place), discuss on the phone or would appreciate a reference to the right person on the team.

Thank-you for your consideration,

A very different tone and potential outcome.

THE DAY STARTED NORMALLY ENOUGH

 

Yesterday started out as a rather unremarkable day. I exercised vigorously in the morning (I try to play ice hockey with a group of ex-colleagues and friends regularly – fantastic work out), attended meetings, met an old colleague who had some fantastic insights into my business and met someone new. A collage of different events – but relatively uneventful.

Until (insert ominous music) 6 p.m. when I went to leave the office. My assistant was still there and I asked why. It turned out that her husband was picking her up. He had left 2 hours ago and still was not there …. Oh no.

I looked outside. Sure, it is cold – we are suffering through a bitter cold snap with wind chill in the –20 range. But there wasn’t any snow falling and while we have had a bunch of snow, we were not suffering through the craziness that trapped hundreds of motorists west of us.

I hoped … only to have that hope dashed like a Kookaburra dashes the life from snakes that it catches (More on that in a second).

Now I don’t mind people driving slowly for a reason. I can even understand slow downs due to accidents, although I do wish the police would get on with it – an accident scene should disappear in no more than 15 minutes after a police officer arrives unless there is a fatality … Goodness knows the tow trucks are always sitting there ready to go. Really, what do they accomplish spending 2 hours on the side of the road documenting one guy rear-ending another? I digress.

The road was clear. The snow had been removed. No snow was in the air. No snow was blowing. The radio was not announcing a massive wave of road blocking accidents. For some, inexplicable reason, everyone had lost their will to drive at a normal pace, resigned to 10 KM/hr.

In these situations, you have two choices. You can turn into the Winnebago man (Warning – not office friendly) or you can figure out how to make the best of it. As an aside, I had just watched the amazing BBC Storyville documentary on Jack Rebney – the angriest man in the world – the night before (LOL).

I decided to make the most of it. One downside of living closer to the office is that I don’t listen to as many audio books these days. With a 35 minute commute, it is hard to ‘get into it’, one of the upsides of my old commute a few years ago of an hour.

I popped open Audible and queued up David Sedaris: Live for your Listening Pleasure and spent the next two hours (yes .. two hours) enjoying myself and laughing out loud while many around me moaned and wept. I am now a huge fan, his essays are insightful and absolutely hilarious.

So I arrived with a smile on my face, and proceeded to share David’s story about how people speak with accents, the Nicaragua story, with my wife. All was great. I climbed into bed, closed my eyes just as I heard ….. the ‘CHIRP’.

TRULY AMAZING CHRISTMAS: Stuart McLean

 

On Saturday we had the good fortune to see Stuart McLean at Convocation Hall. We had never seen his Christmas Tour and really looked forward to it. I have never been to what is essentially a book reading with a few talented musical guests, but 10 minutes into the show I was laughing so hard that it was difficult not to tear up. As a side note, I would say that he is also one of the most ‘gracious’ performers I have ever watched. He embraces the crowd and thanks them time and time again for helping make the performance special.

I remember 3 years ago, our first Christmas in the UK … reading Dave Cooks a Turkey while decorating the tree. A laugh out loud Christmas classic regardless of country.

I would highly recommend his podcast and just ordered the audio version of the Vinyl Cafe Christmas Collection. I need one great Christmas addition to the audio collection each year ….

Download - Stuart McLean - Vinyl Cafe - A Christmas Collection

I love Christmas. The panto is next week ….

BELIZE

 

Well, after way too much research and a destination goal of South or Central America with beach and adventure, we are booked. Twelve days in Belize in the spring.

I had teed up the Galapagos also, but want to wait one more year. It is a bit more arduous and if we are going to go to the Galapagos .. I want to hike the volcano.

Cannot wait. Now to coax Santa into those two lenses (smile).

WHEN TO STOP

 

Many months ago, when I saw New Kids on the Block’s Donnie Wahlberg singing one of his old songs as they launched their tour, I was left wondering ‘Really?’

Don’t get me wrong. I think the Wahlberg’s are talented actors. Donny is not as well known as his brother Mark, who seems to show up shirtless in movie after movie, but is very talented.

He starred in the short lived Boomtown (TV series) cop show (quickly cancelled despite being a great show) and his role in one of my all time favourite series Band of Brothers gets two thumbs up.

So when American Express sent me a note today offering me early access to tickets I was left wondering ‘Really’? I would go see BNL 20 years from now and I would gladly go catch the 30 year’s past their prime AC/DC crew on tour (I actually had tickets to shows in Toronto AND London for their last shows but was stymied by logistics). I loved watching Depeche Mode a few years ago, it brought back a lot of great University memories.

But a boy band?

IT DIDN’T START AS A CHRISTMAS LIST

 

I walked into Henry’s last weekend with a simple goal, explore the options for a low light lens for my Canon 40D (which I brought along). I have been frustrated with shots where I do not have a flash, but still want a crisp shot (Like Ethan’s school play, where he had a major role and I found it tough to get that great, low light clear shot).

The staff in the shop are very knowledgeable and after a relatively short discussion, I landed on the Sigma 50mm f/1.4 (Although Aden Camera has it at a lower cost .. so will need a price match).

I now have something to request for under the tree. A single item does not a list make. But he was not done with me …..

The clerk then asked me about the lens on my 40D for walking around. ‘You see’ he pointed out ‘You really need to think about upgrading that glass (The term that we non-expert photographers are not allowed to use), because that really isn’t a great lens’.

I took it hook line and sinker. ‘Really?’ I responded.

By the time I was finished understanding just how deficient my kit is (Other than my 70-200mm zoom lens), I was left wondering how it was possible that I had gotten a single good shot in the last couple years?

It was pretty clear, thanks to his fantastic ‘purchasing roadmap guidance’ that a list was needed. He laid it out so neatly:

1. The 50mm, already decided. That is first.

2. Upgrading the walk around lens to either a Canon 17-55mm F2.8. UNLESS …. I decide to act on purchase roadmap point Number 3 (which he insisted really isn’t an option if I want great shots), in which case I need a Canon 24-70mm F2.8 USM due to his educating me on the difference between a cropped and un-cropped camera. (I have read a ton since, seems that the 24-70mm might be a good choice regardless of cropped/full frame .. although there is no definitive answer!)

3. An upgrade to a full frame DSLR like the Canon 5D Mark II.

LOL. He did a great job because I didn’t leave feeling that he had pressured me in anyway. He painted a picture for me. At one point he even said ‘Make sure you shop around’.

I do love a great salesperson and watching an upsell.

FOREST FROM THE TREES

 

I had a forest for the trees moment the other day and it made me reflect.

Our perceptions are governed by the environment around us, and if the environment is not filled with diversity, different perspectives and broad experiences, then we could be caught not seeing the forest from the trees.

Case in point: I was reviewing a metric which had moved from 5 to 8 in only a few months. Being new to the metric, it seemed good that it had improved 40 percent in only a few months. Until someone said ‘shouldn’t it really be 20?’

It was a great reminder to step back and see the forest. Strategy time this week!

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10 LEADERSHIP LESSONS FROM XEROX

 

While in a Queen’s course on strategy and change management a few weeks ago they played a video from MIT where Anne Mulcahy of Xerox shared her ‘Leadership Lessons from the Firing Line’.

She walks through her introduction to the CEO position while Xerox was under siege with the future of the company in the balance. One of her first stories being a desperate attempt to get Warren Buffet to go back on his famous ‘I don’t invest in technology companies’ philosophy and invest in Xerox. He didn’t change his mind, but he did invite her for dinner and he gave a great piece of advice:

Focus on your customers and lead your employees like their lives depend on it”

Mrs. Mulcahy then goes on to discuss her experience during the Xerox turnaround and the leadership lessons that defined her tenure. The highlights from my notes:

· Good leaders listen, with a bias for action.

· Trust your management instincts. Companies love data, but sometimes you must trust your experience and gut.

· Create clear accountability and good aligned goals to guide the organization.

· People need a vision. Even though Rome was burning, people wanted to know the future. Her team wrote out an article of what Xerox would look like in 5 years, which built optimism.

· Invest for the best of times, even at the worst of times. Critics wanted Xerox to cut R&D, but they didn’t. Now 2/3rds of revenue comes from products that are less than 2 years old.

· Keep communicating, don’t go underground. Nothing beats face to face communications, aligns people to the goals and do not go underground.

· Remain customer focused. Spend time with customers, and continually ask ‘Would the customer pay for this?’

· Seek out the critics and look for critical feedback. Search it out, it is a blessing to find issues early on.

· Find the best talent. Hire people who are different, who have skills and views that are different then leverage those people to educate you.

· Lead by example, give credit to others and be humble.

An inspiring leader with a great story. Well worth the 30 minute investment to watch.

VOICE

 

Note: The below was created using Google voice on an Android tablet (Samsung Galaxy) – not perfect – but pretty amazing.

I have been using the new samsung galaxy tablets over the last 2 weeks. The application store for android is a lot like apples which an application or virtual everything yahoo calendar. 1 of the coolest applications the ability to use use your voice instead of a keyboard. Drew trial and error i figured out that it doesn’t like if you yell.  It Isn’t perfect yet but It Is quite impressive.

It supports Adobe and every file format imaginable. I love it. Although I am not sure how well the voice conversion would work in Scotland.

 

SULPHUR MOUNTAIN II – BANFF

 

At the top of the mountain you get a moments enjoyment. You look around and enjoy the spectacular views as it dawns upon you that you are not at the top yet.

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At the gondola exit is a tea house and various tourist booths. While we were there we were able to watch how they get supplies to the top of mountain.

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I am always amazed at where a tree can grow.

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Spectacular.

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The true top.

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SULPHUR MOUNTAIN: BANFF

 

As part of our Banff trip we hiked Sulphur Mountain. It is one of the Top 10 things to do in Banff. Most people take the gondola up, enjoy the view and take the gondola down. It is not for the faint of heart …. 6.1KM to the peak and a 2,292 ft (698m) vertical climb.

A few hours climbing with amazing views along the way. The sign at the bottom, near the hot springs lets you know what you are signing up for.

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The path zig zags the way up to the summit. Of course, there are suggestions to stay on the trail. Especially in certain areas.

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Above .. and below .. are people enjoying the gondola ride up.

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It is a long way down ….

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Roughly half way up, off the trail is a small waterfall with the clearest, coldest and purest of water.

 

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This picture from the waterfall gives you an idea of how steep the climb is (we were climbing on the left).

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Neat to see snow in July, tucked into a corner, feeding the waterfall.

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And of course, there were others on the trail.

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These little critters are very smart. They know that tourists are just dying to give them a nut or two.

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And after a long climb, we crested the top …. and the view is worth the hike.

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YOU ARE WHO YOU SPEND TIME WITH

 

I recently read my first Success Magazine in a very long time. I remember reading the periodical when I was younger, but it is not the kind of magazine you see in your local convenience store.

I enjoyed this months magazine, filled with a range of personal articles. The Friend Virus caught my attention:

Your friends’ behaviour is contagious. Everything including obesity, divorce, smoking and apparently sweater-wearing spreads like a virus. An ongoing, multi-decade research project proves the extent that our friends’ behaviour affects our own. The Framingham Heart Study began in 1948 with people in Framingham, Mass. To date, the data collected on some 12,000 participants has yielded some startling results. Check this out:

· If someone you name as a friend gets divorced, you are 147 percent more likely to get divorced than if you didn’t have a friend who got divorced.

· If a friend becomes obese, the likelihood that you will follow suit increases by 171 percent.

Reflecting on the phenomenon, it makes sense. I would expand it to the work place. Spend time with someone that is positive, driving hard for results, works well with others and you are bound to see it rub off. Spend time with someone who gripes, complains and is pessimistic and the same will happen.

I have had it happen to me. It seeps in slowly, spreading and spreading until you are changed. I have also seen those people ruin teams, their demeanour slowly eating away, transforming the group.

The key is to catch it before it is too late.

MULTI-SERVICE LOCATION

 

One of the benefits of traveling across Canada on a regular basis is that I get to see a lot of different places. On occasion, I also see very humorous things.

This one made me laugh. I would wager that a few odd combinations have come out of this place. Apologies for the picture, it happened fast. It says ‘Liquor Station, Cold Beer, Wine’ and ….

IMG-20101108-00040

LITTLE AUSTRALIA or BANFF

 

The other way to describe Banff is Little Australia. I have often heard that Canada and Australia have a lot in common, similar social system, parliament, a Prime Minister, sarcastic sense of humour and of course a relationship with Britain and the monarchy. It seems like Australians who go travelling in Canada for a multi month or year stint land in Banff. I was under the impressions that every other waiter, clerk or service individual was an Aussie.

In speaking with one young lady we asked her why there are so many Aussies in Banff, her response was simple – Aussies love the outdoors.

No complaints, everyone that we met was great. One of my next books is In a Sunburned Country as I know almost nothing about Australia and it is definitely on my ‘spend a month there’ list.

BANFF – Part I

 

I am way behind on posting about our summer adventure to my home province, Alberta. It is interesting how living in a country sort of ‘numbs’ you to the wonder of that country or gives you that attitude of ‘I will get there eventually’. I remember my English friends saying ‘I think you have seen more of the UK than I have’.

Which is why we are trying to get out and see Canada. Montreal last year, Banff and Calgary this year.

You land in Calgary and it is a short drive into the Rockies and Banff. It has been a very long time since I have been there (20+ years) and I have to admit, driving into Banff National Park is awe inspiring. It is truly one of the most beautiful places in the world.

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The rivers and lakes are the clearest, purest, most vibrant colors I have ever seen, straight from glaciers millions of years old.

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The town of Banff itself is nestled among the mountains with wildlife everywhere. A walk down the path is a lot different than one in the city. A few elk and deer were lazing around in the forest, simply watching the people go by ….

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Look carefully and you will see the most interesting of trees, with unique natural growth.

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At the center of town is the Banff park headquarters, a beautiful building built in the 1930’s. I was recently speaking with a fellow who spent many happy years working there. He mentioned that if you go into the archives, you will find journey books from years ago and notes from the park wardens, all carefully maintained. Only recently did they realize that there is a 4th floor in the building .. it had been boarded up. A few other notable highlights are mentioned here.

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A breathtakingly beautiful town.

KINECT UPDATE …

 

Over the uber-weekend, we also spent some time playing the new Kinect and I have to say, I am blown away. This is the type of gaming experience that we have been talking about for decades. Movies and a vision come to life. The most amazing thing being … it will only get better. This is just the start.

It seems like there are few other’s sharing that opinion. As stated in the HBR article Countering the Excuses for Avoiding Social Media (and Video Games):

The release of the Microsoft Kinect last week once again forced me to confront my double standard. Faced with the widespread accolades for this “revolutionary”, controller-free gaming system, I felt like even a skeptic like me had to take it for a spin.

The experience was in fact revolutionary enough to inspire a set of 10 predictions for how the Kinect will change our world in the next decade.

I would agree. It is revolutionary. Who knows what they will be playing on 20 years from now? After all … 20 years ago, we were just emerging from the Atari era ….

As an aside, the article isn’t about the Kinect – that is just a side note. The article is about people who say that they are ‘too old’ for social media and how the author used the same rationale for video games, to her detriment.

A LITTLE CHURCH IN ORO

 

I took a few days off over the weekend, call it an ‘uber-long’ weekend, as our boys had their fall break. They boycotted any trip – stating they wanted to hang out and rejuvenate. Which is fine by me as I see more than my fair share of planes.

So we spent a weekend doing different stuff; we got 12 of our boys mates together and went paintballing in 14 degree, fall sunshine (fantastic), rode bikes, went for walks, got the last of the ‘pre-winter’ stuff done, watched the final episodes of Dexter – Season 3 (I was not disappointed. A friend had said it ends with twists, turns and a bang – had to watch the last 3 in a row – it is that good) and generally relaxed.

The last day was a trip up north to get the skis tuned (refitted where necessary) and to buy a bike.

As we drove down a side road we came across this little hidden gem, the Oro Methodist Church, which was the northern most stop on the underground railway as African-Americans escaped slavery in the south.

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The plaques erected around the site tell the story:

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I never knew the story of Captain Runchey’s “Company of Coloured Men” until now:

Captain Runchey’s Company of Coloured Men was a militia company of free negroes and indentured negro servants, raised in Upper Canada, which fought for the British during the early part of the Anglo-American War of 1812. In 1813, the company was transformed into the Provincial Corps of Artificers and attached to the Royal Sappers and Miners. It served on the Niagara front during the war, and was disbanded a few months after the war ended.

A different inscription (which I didn’t photograph) said the settlement was key to defending against a US invasion via Georgian Bay. Considering the settlement is many hours (by horseback) from the bay, I am not sure how that worked. Although it might have been a simple defence by ‘being around and running to tell someone’.

Interesting piece of Canadian history.

THE DEATH OF THE DESKTOP?

 

The death of the desktop is something that analysts have been talking about for a very long time. Many are anti-Microsoft and allow their sentiment to color their view. Others see the future, and simply hope for a different technical landscape with more choice, a hope that many had for Linux (unfulfilled on the desktop) and that Apple started to make inroads against, gaining as much as 10% share. Others simply hope to see cloud computing enabling a simpler, install free world where the hardware requirements on the desktop are replaced by server based, internet computing power. Scott McNealy could be argued as one of the earliest and most vocal proponents of this model, although his famous dislike/jealousy of Microsoft often coloured his point of view:

"At Sun we believe in the network-computing model. We’re not wired up and married to the host-based centralized computing model, and we’re not all tangled up in the desktop hairball – that is the desktop computing model of the Intel-Microsoft world. Everything from the first computer we shipped a long time ago goes out with a network interface, and every desktop, server, application, software product, and service product that we’ve ever offered has been network-centric."

Rightly or wrongly, disappointed or happy (depending on your personal and financial motivations), the desktop remains alive despite much effort – not unlike the often sought after, fictional ‘paperless office’. And as my weekend demonstrated (Where I spent countless hours rebuilding 2 Windows 7 machines after only 18 months of use, due to constant profile corruptions, blue screens and much family pain) the desktop is far from simple and far from ‘well’.

But change is afoot and the dominance of the desktop OS faces a new challenge. Before I expand on that thought, I will make one clear note, it is far from decided and you can count on one thing, Microsoft never gives up and has more resources than all of the competition combined. It will remain a driving force in the desktop destiny, that is for sure.

That being said, I was struck by a few items over the last two weeks that seem like key inflection points in the future of the desktop. Consider the following:

1.   The rise of the tablet: The tablet was envisioned by Gates and Microsoft many years ago. As far back as the late 90’s, Microsoft was talking about digital ink and their push into what they called the ‘Tablet PC’ market. I had one of the first tablet PCs, a Compaq T1000 and it was revolutionary, I could write on it in meetings, it was thin and very versatile. But Microsoft’s approach had 2 fatal flaws – it was a large, desktop based OS that required fast hardware (which is a direct contradiction to the tablet form factor) and had very poor battery life.

Fast forward almost a decade, and in almost a XEROX PARC like moment for Microsoft, the iPad shows up. In one fell swoop, Apple created an entirely new market with well engineered hardware and an operating system which is much more mobile OS than desktop OS. They built the tablet – OS and hardware from the ground up and one could argue, that with many new tablets on the horizon, this class of device has demonstrated value and is going to thrive as a viable desktop alternative. Just go sit in an executive boardroom and you will see why. iPad’s everywhere.

2.  The rise of the thin OS:  The rise of the tablet and the growth of smart phones running high speed processors (1ghz+) is driving demand for a thin OS. One that boots instantly, uses less memory and has characteristics that are moving the market away from the processor wild device, heavy or non portable devices to thin downed devices.

Last week, Apple took that step on the laptop. While reading the press release on the new Apple notebook, I was intrigued by a few key changes that Apple has made. Instant on, solid state disk and their new app store are very ‘iOS’ or mobile like functions – and this move is significant. Perhaps the desktop OS isn’t dead, it is simply gearing up for a big change, where success requires a transformation – driven by mobility.

3.  The Application Store:  One of the most important changes is the availability of applications. Walk into a local Best Buy, notice that the PC aisle is getting smaller?

With internet speeds that make downloading a file almost instant, why buy packaged software? But it remains a fragmented experience. There is no app store for the desktop, there is no system of ranking. And of course, in this clutter that is the internet – Apple sees opportunity and charges forward with another transformation. They are about to launch an app store for the laptop (the desktop will surely follow):

Macs will soon have an online application store, similar to the one for the iPhone and iPad, Jobs said today at Apple’s headquarters in Cupertino, California. New computers also will take better advantage of multitouch gestures on track pads, mimicking Apple’s mobile iOS software. The app store will open within 90 days, and Lion will be released in the summer of 2011.

 With tons of Android tablets on the way in the coming 3 months, Android growing 10X and taking 50% share in the US market, and a change in the way we use our devices (mobility being the key), I would suggest that change is afoot ….