STRONG RELATIONSHIPS

A true story: I was on a business trip at my company’s head office with clients. I had 2 people from my team with me and 4 clients. One of the clients was a rather cantankerous individual who kept throwing up road blocks for us, I will call him Bob (Although, he liked to spell his name backwards). The senior most person on my team made a valiant effort to get to know this client and break down that barrier. While enjoying the company of the others, I watched in amusement as he repeatedly crashed and burned:

“So, where did you go to University?”

Bob: “I went to Waterloo”

“Really, me too! I took …. (Insert long diatribe on his own personal story)”

Bob: “Well, that is interesting. I was there long before a young pup like that” (I wince, good one Bob. Shut down the conversation and insert a put down all at once)

Insert silence, followed by the sound of a big crash followed by a burning sound. So, why did this conversation fail? Why did he not get the opportunity to build a relationship?

Because he did not LISTEN. When Bob provided the PERFECT opportunity, he talked about himself. What did this accomplish? Bob got to learn all about him, whether he wanted to or not. Bob also got the message that he was not important. The sales person’s role is to build that bridge, to understand the client at a personal level. Only by understanding what makes someone tick, can you build trust on THEIR terms. The salesperson does not get to dictate the terms of the relationship (As he tried to do by talking about himself), the salesperson must conduct a reconnaissance and, as every single relationship is different, build the bridge of trust according to the terms that the client dictates.

So, how did this end? I stepped in, asked a few questions and LISTENED. Before I knew it, Bob was talking all about himself. Unlike my counterpart I was not listening to the conversation thinking ‘Gee that is nice, but let me tell you this about myself’. I SINCERELY remained interested and found the common threads upon which to build a relationship. To the amazement of my colleague, we spent the evening laughing and talking about some very diverse topics (I learned that he was a sci-fi nut, and I love sci-fi. I also learned that he has a cool hobby that I know nothing about and now know alot about). We started building a relationship while he sat on the outside.

Over time, that relationship strengthened. Bob began sharing his concerns about our company. We built a relationship and the barrier came down. We started doing business. An additional benefit was imparted, I learned from Bob (A side benefit that most people miss and a topic for another blog).

In summary, the key is sincerity and the ability to listen. Check the ego at the door, your opinions and views are not important, what you are about to learn is. So what do you do with that knowledge? With so many daily contacts – how do you keep track of it all when you can have a bad habit of forgetting names? (A topic for another blog)

DO PEOPLE BUY FROM PEOPLE?

In my blog on relationships, I mentioned the old sales adage that ‘people buy from people’. I do believe that this is true, but I think that the company they represent plays an important role. While the slimy salesperson can sell ice to an Eskimo or a motorcycle to a blind man, they will never be allowed to return and in the end, it will catch up to them.

To build a strong relationship in a sale, the company’s value proposition must be part of that sale – as it reflects on the individual. For example, a company that is universally know in the market for their rather interesting business practices has lead many clients to comment to me that they do EVERYTHING they can to avoid buying from that company. Why? Because they have been disappointed in the past. It does not matter if the person coming into their office is a salesperson of integrity, the fact that they work for that company instantly puts up flags. A simpler example is when you drive into ‘Earl’s Used Cars & Ice Cream Depot’, you look at that rep and instantly make a value judgment which jades your buyer’s perception.

In the age of ethical explosions such as Enron, this is something for the sales rep to seriously consider as it will impact your ability to build relationships and be successful. When I left Dell, I made a brief pit stop at a hardware company. This company is universally know for its kill or be killed sales force and huge income opportunity ($750,000 year was not uncommon). I left after only a few months because I could not do it. I was not afforded the time to build relationships (Sales management pushed hard – do whatever it took to get that deal yesterday) and I did not feel good about the company.

In the end, as you build a relationship, the best salespeople stand in-front of their clients with pride. They know that they can offer that bond of trust because the company they represent will back them up. That is why I would change that saying to “People don’t buy from companies, people buy from people who represent quality companies”.

Now, how do you build quality relationships? That is for another blog.

THE POWER OF A RELATIONSHIP

Why do people buy that expensive suit from the same place for 20 years? Why does IBM remain the No.2 software company in the market even though it is acknowledged that their software is not that great? Why do I go out of my way to pick up my pool chemicals from the same guy when I could get them at one of 30 different places? Relationships.

There is an old sales adage ‘People don’t buy from companies, people buy from people’. I believe that the strength of this statement increases in proportion to the size and complexity of the sale. If you are buying a razor, do your really care where you get it? But, if you are buying a car or spending $1M on a new software system, the buyer wants a relationship. Why? I believe that it centers around one thing: risk. Life is filled with uncertainty, if a person purchases that new system and it fails – they could lose their bonus or even their job. The hard truth is that there is no way to create that guarantee (outside of some very strict contract that most vendors will never agree to). So, the only thing left is the relationship.

The relationship, if done correctly, builds trust and provides a sense of comfort. That trust is often hard won, but when it exists, smart sales people recognize that it transcends cost. While trust provides the buyer with the qualitative benefit of knowing that they will not be abandoned after the sale (If all heck breaks loose, the vendor will remain a trusted partner and be there to help through any bumps), it provides the salesperson with the quantitative benefit of being able to monetize that trust through a higher price (due to perceived value) and repeat business.

But do people really only buy from people? How do you build those relationships? Those are topics for the next blogs.

ARCHIVE: RAMPING IN A NEW ROLE.

I am going through one of those unbalanced times or ramping periods as part of a new role. Weekly, I take the time to step back, think about my success philosophy and ensure that:
a) My actions are not busy work, that I am moving the big rocks forward.
b) That I am learning, whether it is internal process, team dynamics, operations or customer interactions.
c) That my ramp has a plateau (Time wise) and will re-balance due to an increase in proficiency.
d) My family know how much I love them, as I am seeing them less. This is not an individual’s change, it is a family change. Afterall, everything I do is for the family – without them my career and business success is irrelevant.
After 3 months in my new role, I see the shape of that ramp – and that is a good thing.

THE DEPRECIATING ASSET

I do not know which book taught me this (For some reason: I believe that it was Napoleon Hill’s Think and Grow Rich), but it is around the value of a car. A car is depreciating asset. The smart person does not lease cars perpetually. The smart person buys a vehicle and keeps it as long as possible. This is advice that I have not really followed … rationalizing my new car leases by getting 1 year old cars or by convincing myself that because of my job, I cannot afford the downtime. Until now. I have a BMW 328 that just turned 7. My eyes keep getting drawn to the great ‘end of year’ deals as 2006 models come in and 2005 models get blown out. But, I have resisted and after doing a few maintenance repairs last week, I will continue to resist until next summer (At least). There is something liberating about not having that $750 per month car payment … and I like it. But, when I do change, I think that I know which car it is – the Acura TL . Why? Because of the horsepower or the handling or the body style? No, it has Bluetooth.

THE CUSTOMER IS ALWAYS RIGHT

I don’t gamble, the others in the party where not interested. I have known him a while so I was candid: ‘look, if you want the keys to the Expedition, go ahead and we will all go out for a nice 3 course steak dinner. But if you think that you are going to drag me to some cheese ball casino, your nuts’. Put that way, he said bugger you all, he was going. I gave him the keys and we all retired to our rooms for an hour before the rest of us would reconvene for dinner.

….45 minutes go by, my phone rings. ‘hello, this is the concierge, your customers are down here waiting for you to take them to the casino.’ … A knock at the door…  I tell the guy on the phone to wait, ‘who is it?’ … ‘Bell hop sir. Your customers are waiting downstairs for you to take them to the casino.’ I was beat, down I went and there he stood, with the other execs around him (smiling). He had rallied the troops .. We were off to the casino.

We travel an hour and during that hour he takes me through the theory of blackjack and his cheat card, a color coded card that shows you what to do for the best odds for every possible combination. We arrive and sure enough, it is a dump. After we have a REALLY bad meal we hit the casino with one caveat: when I lose my $100 (big spender), he has 1 hour and the bus leaves. If he is not with us, he can hitch a ride home.Off we go, and he explains to me his philosophy of betting which I later renamed the ‘pansy model’. Start at 5 bucks, each win grows the bet by 5 bucks until you lose, drop back to 5. To me this just means a long night at the table – so I quickly get to a $20 table and begin playing (Fully expecting to lose).Well, not tonight. I was on fire. Every time I put money on the table, I just kept winning (That cheat card was very handy). The louder I laughed at the irony – the more the people around me shook their heads. At one point, I had a string of 5 blackjacks in a row. My dealer of choice that evening – who I called Carolana bobana – (I was also having fun with the name game) was getting tip after tip (Good karma) and I hit a high of $3000. At one point, after losing a $100 hand, I can remember my executive friend saying ‘What? Remember the rule! Don’t go back at $25, start small!” .. to which I looked at him – laughed and added another $75 to the bet (I won). In the end – after tipping the dealer at least $400 through the night – I walked out with $1600 – or as I put it 16 really cool looking black chips.

The moral of this story:

The customer is always right.

THE ART OF THE FORECAST

As an aside, he is the only boss who I have ever screamed a steady stream of profanity at that would make a construction worker blush. We did not speak for two days after that – but there were times where he truly drove me nuts.
 
Me? I was one of the top reps, I always beat my number and once clocked my forecast review at a little over 4 minutes. Know your business, be prepared, present it in a simple and clear way, don’t offer extra information and succinctly summarize bad news .. Never hide anything.
 
As a manager, he had a simple approach to management: call you once a day and cascade pressure downward. The problem is that for those at the top, that pressure always landed on our shoulders as we delivered his number quarter in, quarter out.What I did learn during this experience was the art of the forecast review. When I was first hired, I was hired with another man – Tom. Tom was from New York, he had a big swagger and could really talk a good game. I can remember through the interview process that they seriously did not consider hiring me because I was too young and when compared to a guy like ‘Tom’ – how could I compare?
 
In the end, Tom was one of those big talking under-performers who never hit his number while I was always top 3.
 
Every quarter we would get together as a team and review our pipelines. The weak performers (Like Tom) always did the same thing presenting their forecast, they would bury you in detail about deals, talk about business complexity and often go on for more than 30 minutes, invariably to explain their poor performance. The stars were up and down, comfortable in their ability to deliver.

GREAT SALESPEOPLE WATCH MOVIES

Over my career, this point has been reinforced to me time and time again. As I matured in sales (and business), I have noticed that the best salespeople and executives are not the harried one. Yes, we all go through phases where everything is nuts and the 90 hour weeks are required, but that cannot be the norm.

Some of the best reps I have known have disappeared in the middle of the afternoon to catch a flick. At first I found it odd, but over time I came to understand. If you know your business, you do not need to be the one who works 90 hours a week all the time. I made this point when I passed on that success = 15. In the case of my first mentor, it was not movies, it was the O.J. Simpson trial (smile).

I will now provide a case in point: Last year, when I was still a client manager (I have moved back into management), I grew the business 22% and nailed every single one of my MBO’s. I also played lots of golf with clients and had a wonderful time with my family (The boys are growing very fast and pretty soon this period will be gone). I live a very balanced life – work hard, enjoy life. In my mind, that is success.

FIVE NO’S TO MAKE A YES

One of my most valuable lessons in sales was the statement ‘five no’s makes a yes’. Paul Shearstone was one of my first and most impactful mentors. Paul taught me a valuable lesson before he even started mentoring me. While working at Canon, Paul was seen as the crème of the crop – the best rep in the company (When you are making $300K+ per year selling photocopiers in the early 90’s, that is impressive). Whenever someone would start at Canon, they would learn about Paul and invariably attempt to spend some time with him to learn. I did the same thing, I entered the company and asked that magic question: Who makes the most money here?

I approached Paul and asked him if I could shadow him at some point over the coming weeks. Paul asked me why, and I simply said ‘Because I hear you are the best’. So he agreed. He told me to call him the next day.

I called. He did not return my call. I called again, and again and again. Five times in total. Finally Paul returned my call, and agreed to let me join him. I showed up at our first meeting with a notebook in hand, ready to go.

As I spent time with Paul, he became a mentor and one day he shared why he had made me call 5 times before he would meet with me. He had a rule; he would only spend time with people who called him five times. It was his litmus test. Calling Paul multiple times, with no response – and then to keep calling proved that the person really wanted to learn, and was worth investing time (Paul LOVED to teach). I was one of those fortunate few, and to hear him tell the story, I just kept calling until he let me in (smile). He also stated that I was his only student who hung on his every word – writing copious pages of notes (I believe that is why I broke $100K in my first year at Canon, hitting 330% of plan at the age of 26).

I think this philosophy has broad implications and is one of the underpinnings of my success as a salesperson. Whether it is cold calling, building relationships or chasing a deal – five no’s make a yes. Many, many times I have been told ‘No way, don’t even talk to me about that’ or ‘We are not interested’ only to turn that around through perseverance to ‘Yes, lets sign that contract’.

No is the start, not the finish.

THE INTERVIEW QUESTION (archive)

I have been running a few interviews over the last few days and asked a peer to be part of the process. As this is for a sales position, he has a few specific questions, one is the following:
You have a red cube, how many sides are on that cube?
You cut that cube in half, how many red sides do you now have?
If you count out the number and answer, you are the kind of person who jumps to fix problems. If you ask questions (Like – is it hollow?) then you are consultative in nature – meaning that you will listen to your customers, ask questions and take a consultative sales approach.
Me? I answered with the following:
There are 0 red sides because the world does not exist and we are all just an alien’s dream.
I detest stupid interview questions.

THE CULTURE OF MESSAGING AT MICROSOFT

From Fortune’s article with Gates and Ozzie:

Gates on email in meetings: Around here people are thoughtful about this. For example, during which meetings are people allowed to read email? You have to create protocols around these things. There are three kinds of meetings at Microsoft: where it’s a free for all and you can do whatever you want; where people at the table have to pay attention but the others don’t (if you sit in a chair in the back. that’s a signal that you’re half paying attention); and meetings where we want your total attending. The default really is: If you’re sitting at the table, you’re supposed to focus on what’s going on.

Gates on IM: … instant messaging has been hard to get used to. How many people am I going to let me interrupt me? If I don’t let them, what kind of a signal is that?

In the January 2005 Harvard Business Review they write about ADT – Attention Deficit Trait, an organizational disorder not unlike ADD which is “turning executives into frenzied underachievers”. A fascinating read – and it will provide a new perspective on those meetings where 20% of the people are paying attention and the other 80% are chiming in randomly while doing email on their wireless laptop or Windows mobile device.

The definition of ADD (HBR, January 2005, Overloaded Circuits: Why Smart People Underperform):

Attention deficit trait is characterized by ADD ’ s negative symptoms. Rather than being rooted in genetics, however, ADT is purely a response to the hyperkinetic environment in which we live. Indeed, modern culture all but requires many of us to develop ADT. Never in history has the human brain been asked to track so many data points. Everywhere, people rely on their cell phones, e-mail, and digital assistants in the race to gather and transmit data, plans, and ideas faster and faster. One could argue that the chief value of the modern era is speed, which the novelist Milan Kundera described as “ the form of ecstasy that technology has bestowed upon modern man. ” Addicted to speed, we demand it even when we can ’ t possibly go faster. James Gleick wryly noted in Faster: The Acceleration of Just About Everything that the “ close door ” button in elevators is often the one with the paint worn off. As the human brain struggles to keep up, it falters and then falls into the world of ADT.

The article goes on to describe how this new culture negatively impacts the brain by pushing us into survival mode, which prevents fluid learning and nuanced understanding – counterproductive.

Ways to cope: promote positive emotions, take care of the brain (Studies show that exercise, eating right, sleep and fine tuning the brain (reading, learning, etc.) keep the brain healthy and reduce the impact of memory loss or onset of dementia in old age), prepare for the day (don’t get sucked into the email and firefighting vortex) and protect your frontal lobe (don’t get into survival mode) … you also may want to kill the Windows mobile or blackberry device (smile).

Order the article at www.hbr.org.

JACK: STRAIGHT FROM THE GUT (archive)

I just read my first Jack Welch book – Straight from the Gut. While his points are interesting and have become standard business practice: the vitality curve, etc., I was left with a different impression than the one that gets sold to the world; captain of industry – trend setter – business icon.
In the end, I could only think: Nice life Jack. I do not admire you.
1. He worked all the time. He often referred to his work schedule of in the office early, traveling often, going on marathon business reviews (as a regular part of the business – ending at 8 or 9PM and then going out for drinks).
2. He constantly talked about how his first wife did a great job of ‘raising the kids’. Good business man – absent father, it would appear. I wonder if they will grow up to be titans of business or ticked off youth who never want to be like their workaholic dad.
3. That great wife divorced him. As he put it, they had grown apart. I wonder why? Good for you Jack. You built a great company. You are famous and rich. You have a second wife who you are close too (He refers to the fact that she can talk business with him). But at what cost?
4. When he did have time to spend with the kids, what did he do? He went off to the club to golf every Saturday morning.
For me, no thanks. I often see executives who are leading companies or divisions and doing it at a break neck pace – traveling everywhere, doing all kinds of dinners with clients and long night business reviews and I honestly do not know if it is worth it. On the other side, I see people running companies and doing it in a completely different way (balanced), and I admire those business people.
To be successful in business WHILE being successfully at home is – in my mind – the ultimate accomplishment.
Sorry Jack – I read your book and in the end, you and I are on different pages.

GO ON VACATION

I am on vacation this week and read an interesting stat from Fortune about staying healthy. A survey by a staffing firm Hudson says that 34%of employees check in with the office so frequently while on vacation, they come back ‘either more stressed than, or just as stressed as, when they left”

When I was younger, I used to call in on deals. During all these years, I never lost a deal while away on vacation (Christmas time was different – that was end of year).

I am taking this week off, and I was asked to come on 2 conference calls – I said no. Why? Because to truly recharge, you must unplug from work – I firmly believe that. I know a number of people who do not believe that … and I also know that when I come back, nothing will be unrepairable (Or changed).

THINKING OF SALES? THOUGHTS TO PONDER

My boys are getting older and as time passes I find myself thinking of their entry into the workforce. These thoughts are punctuated with a desire to protect them as long as possible, but in the end it is inevitable.When I entered the world of sales it was not a conscious choice. I was in university and needed a part time job. I applied all over the place including a high end men’s wear retailer. I was given the job of ‘Chief lackey’ doing everything from cleaning closets, to folding sweaters and fetching customers drinks (We served coffee and pop). As time passed, I watched the sales team and began learning .. slowly understanding what separated the good from the bad while acquiring that competitive spirit (Which I attribute to one Gordon Gecko ‘want-to-be’ who got me into reading business books). From that point on, I shunned what most business school students seek – the ‘marketing’ job – and sought out sales jobs.

In retrospect, I ask myself would I enter sales again? The answer is a resounding YES and if my boys seek my guidance on their career paths I will lay out the pros and cons from my pragmatic viewpoint. That viewpoint:

The Pros of being in sales:

1. Salespeople are always needed. You can build the best product in the market and not be successful. The best companies in the world have great sales people and they remain in high demand. In the June 2005 Fortune (Salespeople in the catbird seat), they note that in a recent poll of 65 Fortune 500 companies:

  • 80% think they have cut costs about as much as they can and are now looking to grow revenue
  • 77% are hiring more field sales reps
  • 50% are adding telephone and web sales people
  • 56% are boosting base pay to acquire talent
  • 34% are raising commissions

One executive stated “we never laid off any salespeople during the tough years”

2. Sales is the best way to make money. If you are motivated by money, there is no better way. In that same survey they noted that at 90% of these Fortune 500 companies, top sales people earn more than their direct bosses and 19% earn more than the CEO. I can still remember coming out of school and everyone talking about that coveted IBM or XEROX marketing job that paid $40,000. After a few false starts, I really began my sales career at Canon selling faxes and copiers. I was earning $1000 per month in salary and in the first year, I grossed $105,000. In the second year I earned $145,000 and from there it continued to grow. At 29 I broke $200,000 and never looked back.

3. Flexibility: I caveat this statement as it is for outside sales people. Salespeople are measured – at all times – by one simple benchmark: revenue. If you earn your revenue (or gross margin – depending on how the business measures it), you are afforded flexibility. Salespeople are allowed to work the hours that they want, in the manner that they want with a healthy dose of autonomy as long as they hit the number. I often refer back to one of my first mentors: he was earning $350K per year selling photocopiers while spending more time watching the O.J. Simpson trial than making calls. Why? Because he was very good at what he did and he made his numbers – his way.

I provide one other caveat: I also know salespeople who continue to work 75 hours per week to make their numbers due to many factors. This could be because of the fact that they are bad at sales (And should do something else), they have a poor territory, they are given an impossible quota or they work for a company that has built a culture where this is expected. This is the case for EMC, where their sales culture is built around working hard, playing hard, making big money and never spending time with the family. I always remember when I went to EMC (I only stayed a few months – morally, ethically and personally – I was the wrong fit for that culture and was not interested in lowering myself to ‘fit in’. There are lots of ways to make big money, despite EMC’s assertions). My brother-in-law handed me a Fortune article that had just been published about the sales culture, profiling a salesman who left his daughter’s christening to make a call and try to close a deal. I cringed … and left soon after.

4. The sky is the limit: With sales, the traditional constraints of the corporate office are often left behind. Sales people have the ability to innovate and be entrepreneurs. How much time you put in, how you use that time and how much you earn is often limited internally – not externally. As I noted, I was able to join that 2% of workers who earn more than $100K per year in my second year due to hard work, passion for learning and great mentors.

The Cons of Sales:

1. There is no where to hide. You are measured on your number – miss the number too many times and you are gone. Simple. There are very high highs, but there are also very low lows … this job can be very stressful on many fronts (Not hitting your number puts your job at risk, hurts your pocket book and for those who let their external environment get them down – be very demotivating).

2. Driving for the number creates competition. Attaining your number will be at the expense of someone else losing the deal. You must be prepared for ruthless competition.

3. Not everyone will like you. Some customers will hate you because you are in sales, not willing to give you a chance based on their previous bad experiences with some slimy sales person (We have all had this experience!). This can be tough for people who are very sensitive. In sales, you cannot be friends with everyone.

4. Not everyone is good at sales. I never considered myself a natural – I really had to work at it. I read books, I had mentors, I went to courses, I practiced, I made mistakes and I listened to tapes. It is a skill that just will not happen, the best people work at it and are always improving. But even after all of that effort, you can still suck as a salesperson. Look inside yourself, you will know if this is right for you.

I am often approached by technical people, consultants and marketing folks about what it takes to get into sales. My coaching is always the same, there are great rewards for the successful sales person – but there is also great risk. Thought should be put into the decision, before you jump (smile).

 

In the end it is a personal decision, there are many choices beyond sales. As the judge would say “Well Danny .. the world needs ditch diggers too”

I DON’T TAKE MY HANDICAP

I don’t know why, but when I hear someone say ‘give me a 6, my handicap’ when they just plugged out a 9 on the hole – it just strikes me as wrong. Maybe it is the purest in me, but when I blow up and hit an 8 or a 10 on a hole, I take it.
Now, I know the idea of a handicap system, how it is meant to smooth out the scores and provide tournament parity, but it just seems wrong. When I was out the other day, I was on a tear … 7 holes into it and I was 1 over, then it all fell apart. In the end, I could of scored 5 lower if I would have ‘taken my handicap’ (Nice blow up triples), but I did not. 
The handicap system makes sense for tournaments, but seems to defeat the purpose of the game – that inner challenge. I will keep taking my actual score and when I get older and have more time to get into the single digits, it will be the old fashioned way.

MOTIVATION ADVICE. (from the archive)

An executive gave me a great piece of advice the other day, and I think this applies to sales managers and to sales people (actually – employees in general):

When he first started into management – his biggest shock was that not everyone is motivated in the same way. He was motivated by wanting to move up and to take on bigger challenges. But many of his people, who were solid performers, did not want the same thing. Many of his people were happy with their life the way it was, they did not need a promotion, they did not need a change in job role or a big challenging project – they were happy. What motivates people is often different – some people want to climb the corporate ladder, some people are motivated by money, others by family, charity, church and their life outside the office. And that is alright.

Diversity should be cherished. To be effective in sales or management, I believe that you really need to understand what motivates people, and understanding that everyone is different should always be at the forefront of one’s mind.

MS OFFICE IMAGE WRITER

Do you have an online subscription? Do you have a document that you want to send someone (Word) in a format that is universal (In case they do not have word)? Is there a web page that you want to save and share with someone electronically?
Well, a little know product that is part of Office 2003 is the document image writer. I use it all the time.
My most common use is for a business magazine. This magazine gives me access to their articles online, but the access expires. So, each month I go to the site and if there is an article that I would like to keep long term, I simply use the print function with Office. It exports the document to a proprietary format (That can be viewed in the Office Viewer). If you use the ‘save as’ function, you can change the format of the document to a TIF which is viewable on any computer.
A VERY handy feature.

POOLSIDE GOLF

Have you ever been in a pool store and seen one of those cheap pool golf toys (which are cheaply made but really expensive)? They are usually Velcro balls that you try to ‘stick’ to a Velcro island. I have improvised a great low cost – and more practical alternative. What you will need:
1. An inexpensive mat (I picked one up at Costco – $10). I don’t like the green turf type – they mark your clubs.
2. A lounger – you can pick them up at any pool store or Costco for $30-40 – and chip away.
3. A whack of wiffle balls (Pick them up at Wal-Mart or any golf store).
4. A wedge (I have a Nike 56 degree wedge that I won in a tourney in the pool house)
And – viola!  You are ready to chip away the hours beside the pool. Make sure that you create a game of ‘go grab daddy’s wiffle balls and bring them back into the bucket as fast as you can!’. Enjoy the weekend!
 

ARCHIVE: A CONFRONTATION.

A book that I read recently (Crucial Confrontations, Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler) walks through the process of handling – as you would expect – crucial confrontations. Those events where promises are broken, expectations are violated or behavior is less than acceptable.

One of the points that I found most interesting is the human condition called The Fundamental Attribution Error which states:

Assuming that others do contrary things because it is in their makeup or they actually enjoy doing them and then ignoring any other potential motivational forces is a mistake. Psychologists classify this mistake as an attribution error. And because it happens so consistently across people, times and places, it gets a name all its own. It’s called the Fundamental Attribution Error.

I have done this – and I find myself watching for it now. Do I look at that person and think that they are doing that because it is part of their DNA or because they are intentionally attempting to bother me or is it for other reasons (it often is)?

A common example: Did that person really mean to cut you off, are they a rude person as part of their DNA or was it an honest mistake?

It has slowly changed the way I look at situations and ultimately, how I handle them. I am definitely better for it. As an aside, it is one of the best management books I have ever read.

a new member! welcome to columbia house

You have to give Columbia House 2 points for tenacity. They keep coming and coming, trying to get us to rejoin. Over the last 2 weeks they have been particularly tenacious – and they finally wore us down so I rejoined the DVD club, with what appears to be a pretty good deal (If you like buying DVDs).
 
I get 5 DVDs for $10, a 6th for $18 and then have to buy 2 in 2 years at regular price (Which is usually $25). So, for $80, I get 8 DVDs.
 
Seems like a reasonable deal, considering their selection is huge. We will see. My first selection?
 

A KEG OF BEER AND 3 ROUNDS FOR THE KIDS

I had the opportunity to be involved in a great event last Friday. It was a golf-a-thon for the kids help phone and we broke ALL records. In a single day, we raised $295,000 for this great cause. I feel very fortunate that I could be involved in this great event – not only did we raise a ton of money for a great cause but it was also the experience of a lifetime. My partner and I played 54 holes of golf at Angus Glen GC  (One of Canada’s nicest courses – I had to leave early, or we would have played 9 more!). I had the longest drive of my life – 340 YARDS (Yes, you sarcastic BASSES, it was with the wind and downhill, but who cares! 340 yards!) and I won a key of beer. I was the closest to the keg on a 250 yard drive. I actually was closest 2 out of 3 drives.

Take a look at my partners clothes below (He is hiilarious! And yes, he did change his clothes half way through!)

Now, here is the thing – in my university days, this would have brought copious amounts of joy. Woo hoo! A keg of beer. I must be getting old because my reaction (After laughing) is .. what the heck am I going to do with a keg of beer? I think we will have a pool party and invite a bunch of friends over, that will deal with at LEAST 7% of the volume ……. maybe they will let me trade it in for a few good bottles of wine (smile)

STAY YOUNG, STAY FOOLISH

I just read Steve Job’s address to the 2005 graduating class of Stanford. It is an inspiring read. “Stay Hungry. Stay Foolish. And I have always wished that for myself. And now, as you graduate to begin anew, I wish that for you. Stay Hungry. Stay Foolish.”

My children used to love the Magic School Bus cartoon, and Mrs. Frizzle used to say something very similair: “Take chances, make mistakes, get messy!” … I agree.

Steve Jobs at Commencement

http://news-service.stanford.edu/news/2005/june15/jobs-061505

SUCCESS = 15 (Part 2)

All companies talk about work life balance, but we all know it is a bit of an oxymoron. The company wants you to take the vacation and spend time with your family, but loves the guy who works 75 hours a week, will take that Saturday conference call and gives his life to the company (As evidenced by email activity at 1AM).

I don’t buy it. In fact – when I see someone working really really hard, all the time, I start to wonder about that person’s skill level. What are the compensating for?

Using the Success=15 model, if you do invest the time then the effective person begins building skill. If skill grows over the years to an 8 and the person is still putting in an 8 in time, then one of two things is going to happen:

1. They are going to be **wildly** successful and march up the corporate ranks (Or in the case of sales – make a ton of cash).

2. They are going to burn out and then time & skill plummet.

That being said, the top two alternatives do not represent the majority of cases. In my experience, the person who puts in that ‘8’ in time year in, year out is compensating for a skill level that has plateaued. That plateau in skill can be attributed to many things: not becoming a sales expert or good sales manager, not being able to prioritize work (i.e. spending countless hours doing unproductive work), etc.

So, be wary of the time investment. If you remain at the “8” level, ensure that you are on the path to **wild** success. Ensure that you do not need a reality check around the plateauing of skills (Questions to ask: Is this the right job? Am I doing the right things? Am I productive? What training do I need to get on the right track?) or that you are on the verge of burning out.

Shooting stars go from very bright to black in a shockingly short time.

SUCCESS = 15 (Part 1)

My first and greatest sales mentor once taught that success can be thought of as “15” in sales. We break the sales job up into 3 component parts, each worth “5” points, with success being obtained when you reach 5 in each category (5+5+5=15).

In sales, we can think of the three components as:

  • Territory: Everyone gets a 5 for this. We must assume that the company that we work for is fair and therefore, everyone gets a 5. We must assume that everyone is set up for success.
  • The other two components: Skill& Experience and Time – each worth 5 points.

So, in the words of a successful rep: I know what I am doing – I am quite good at what I do. Therefore, I would rank my skill at an 8, which means that for me to overachieve (Go higher than a total of 15), I simply need to invest a 3 or 4 in time (Meaning: I can work less and still crush my numbers).

The lesson was then focused on me (As a new rep): You however are a 1 or a 2 skill level, so you better be investing a 9 or 10 in Time if you want to succeed. As you learn, your skills will increase and you will be able to adjust the skill to time ratio. But you cannot avoid investing the time if you want to be successful.

This lesson has stuck with me through my 16 years in business – as I believe that it can be applied to sales or management. When I take a new position, I make it a habit to remember that I am back in the learning stage and need to compensate for what I don’t know in the only way possible: investing more time to secure success.

I also review my progress continually to ensure that I am learning and growing my skill – so that my time can shift back to something that allows me to a) be very successful while b) attaining work life balance. That review becomes my plan for success.

image

 
 

TONY ROBBINS: GURU

I had a friend tell me a funny story. He was interviewing sales people and asked one lad: “What is the best sales course you have ever taken?”

The response:  Tony Robbins. End of interview.

Now, don’t get me wrong, I think he is great. But he does not teach sales, he teaches personal motivation. What that interviewee did not realize was that … he was being sold.

Quick fact: Did you know that Tony Robbins owns many of these $14,000 USD exercise machines because he is a time maximization guru. Yes, for only $14,000 you too can stay fit in only 4 minutes per day!

http://www.fastexercise.com/

Like this 4 minutes work out – people believe that motivation is something that can be quickly fixed – the 4 minute motivator – and in my experience, that is not the case. Most people come out of these events pumped, and for a short period change until their situation brings them back down and they settle into old habits.

For me, motivation ebbs and flows, that is normal. But when it is ebbing more than flowing, I don’t look to a guru – I look at myself and say what is going on. I heard this the other day and believe that it is something we should all ask ourselves:

Do you get up in the morning excited about going to work? And when work is done, do you go home excited to be getting home?

Something to ponder.

YOU CAN TELL A LOT ABOUT A PERSON BY THERE SHOES

When I was in University, I had the good fortune to get a part time job at a high end men’s wear store. I started out as the store lackey – painting, folding sweaters, fetching customers drinks and over the next couple years gained credibility to the point where they made me the first part-time sales employee. During that year I sold $75,000 worth of men’s wear part-time (Without selling a single $1500 suit) – not bad considering the full time guys were selling $300-400K annually.

One experienced salesman there (Who was a great guy, very classy and a strong father figure type – he was also an amazing gardener) gave me the following advice:

Always keep your shoes polished and be careful in your choice. You can tell allot about a man by his shoes.

Through the years, I have realized that as a rule of thumb – this is sage advice. It is interesting, when I first meet someone – I do glance at their shoes, as I try to figure out who they are ….

Scope in that distance please

I came across this picture the other day – where I got got. I was in a golf tournament with a practical joker and he said ‘Can you tell me how far it is to that pin?”. The pin was over a hill so I had to climb on my cart to use my handy dandy laser scope. Little did I know that he was snapping a picture …..

image

GOALS AND $100K

When I was a new sales puppy, I read a ton of sales books. Many books suggest that without goals – you will not achieve success.

The reason most people never reach their goals is that they don’t define them, or ever   seriously consider them as believable or achievable. Winners can tell you where they are going, what they plan to do along the way and who will be sharing the adventure with them.      Denis Watley

Early in my career, I set upon one goal: To earn enough money so that money was not relevant. I grew up in a family that was always struggling for money. We were well taken care of, but went through some very tough times. To me, my goal was simple: Make enough money so that I don’t have to worry about money – ever.

In the early stages of my career (When I was 24/25) that became a simple goal: break the $100,000 income barrier. To ensure that I understood my goal every single day, I taped a big sheet of paper to my desk with the numbers $100,000 in a big bold font. Every day, I would get up and look at that number, every evening I would close out my work with a final look at that number. Everything I did was focused on that one goal – breaking $100,000.

This had a very concrete impact on my actions: I prioritized, I worked harder, I built a very big pipeline so that if I closed 1 in 3 deals I would make my $100K number.

That year, I made $103,000. The next year, I made $176,000.

That same philosophy can be applied to many things. For example, two years ago I wanted to break 90 as a reasonably new golfer. It was a big psychological barrier and required focus – but I set my sight on the goal and built a plan on how to attain it (practice, reading, lessons, etc.) That year, I broke 90.

I often ask people that one question: What are your goals? If you don’t know your goals, how are you going to figure out what needs to be done to attain them? In the end, it is goals that make the difference, we make our own fate …. The below should say ‘Those with goals get to be an astronaut’.

GOLF PROS: LESSON UPDATE

I know that all 2 of you are wondering – what did they decide on the golf lessons? If you are wondering what I am talking about – check out my previous blog May 01.

Well, just so happens that my wife and I were out on the range a few weeks ago and she watched our club pro give a lesson. It was all feel and these little tid bits – and that locked it. We went to Virtually Perfect Golf.

She had her first lesson last week – and loved it – the entire lesson was on video (Of course, being the geek I am, I converted the VHS into a Windows Media file so that she could watch it on our Media Center (connected through the XBOX to the TV) or on her Pocket PC. It wire framed her swing and she is making progress. If you are looking for real improvement – either P3Pro or Virtually Perfect (They resell them all over – ask your pro if he uses it! I heard Leadbetter is interested in it).

A friend bought the P3Pro last year – and what an impact. His nasty big mother slice is gone (I still kicked his butt .. well, I kicked his butt the first game, he kicked mine the second).

Of interest, while at our club yesterday someone asked her (Insert astonishment): What, you are not going to Kevin? (our local pro). Personally, I now think of it like this: I could go to a mechanic who has the ‘knack’ for fixing cars or the one who has invested in that handy dandy computer to augment his ‘knack’.

http://www.p3proswing.com

http://www.virtuallyperfectgolf.com/

 

THE PERSONAL SERVICES CORPORATION

In the latest Fortune (May 16, 2005) they discuss the unfortunate turn of events that 50+ executives face when they are forcefully retired, or fired.

They speak to the way our society is changing. In the past, society viewed older people as wise – experienced and of value (Think of the village elder and the value put on their wisdom in traditional societies). In today’s society, companies are looking at the cost of a seasoned executive, the pace of change (technology change, business change) and wondering – should I hire the older exec or the younger one who will work 7 days a week and is a lower cost?

A short sighted view in my opinion. The topic reminded me of a valuable lesson that I was given early on in my career: the lesson of the personal services corporation. What this article ultimately points to is that corporations don’t care – if the business justifies it, companies will discard at will. Look at IBM this month – bad quarter – 14,000 jobs gone.

Early on in my career I was taught two things:

1. I am a number to a company. I am expendable. If I don’t delivery – I am gone (Especially true in sales).

2. I must look at myself as a personal services corporation. I am selling my services to the company I am working for. As long as both companies are on mutually agreeable terms – the business relationship continues. That being said – if those terms change and one party is not benefiting, the relationship terminates.

For me, this is one of the key learnings of the article. People often mistake the relationships that they have within the office environment as characteristics of the corporation. By understanding that this is a business relationship, one is able to see past personal loyalties and bias, avoid an attitude of “entitlement” and align their personal corporation with the business goals of their client: the company they are working for. That leads to success.

As another boss once said to me: Remember, loyalty to companies died in the 80’s – to a company you are just a number. The only loyalty you should have is to the people that you trust.

GREAT GOLF BOOK

I’ve been reading a new book that has changed my golf game. It is called “Useful Golf Book”. It contains the following life changing articles:

1. How to line up your fourth putt

2. How to hit a Nike from the rough after hitting a Titleist from the tee

3. How to avoid water when you like 8 … (or are laying) in the bunker

4. How to get more distance out of that slice

5. Using shadows on the greens to maximize earnings

6. Proper golf etiquette when you are playing with a complete jerk

7. Crying and how to handle it

8. How to rationalize a 7 hour round

9. How to find that ball in the long grass that everyone saw go in the water

10. Why your spouse no longer cares that you birdied the 4th

11. How to let a foursome play through your twosome without getting embarrassed

12. How to relax when hitting 7 off of the tee

13. When to suggest swing corrections to your opponent

14. How to convince your foursome that you really did score a bogey 5 after losing 3 balls getting there

(The above is me leaving it 6 inches short again)

SUCCESS: Gene Sarazen

In 1923, who was ……

1. President of the largest steel company?
2. President of the largest gas company?

3. President of the New York Stock Exchange?
4. Greatest wheat speculator?
5. President of the Bank of International Settlement?
6. Great Bear of Wall Street?

These men were considered some of the worlds most successful of their days. Now,
81 years later, the history book asks us, if we know what ultimately became of them.

The Answers:

1. The president of the largest steel company: Charles Schwab. Died a pauper.
2. The president of the largest gas company: Edward Hopson. Went insane.

3. The president of the NYSE: Richard Whitney. Was released from prison to die at home

4. The greatest wheat speculator: Arthur Cooger, died abroad, penniless.
5. The president of the Bank of International Settlement: Shot himself.
6 The Great Bear of Wall Street: Cosabee Livermore, also committed suicide.

However, in that same year, 1923, the PGA Champion and the winner of the most important golf tournament, the US Open, was Gene Sarazen. What became of him?

He played golf until he was 92, died in 1999 at the age of 95. He was financially secure at the time of his death.



The Moral:  Screw work. Play golf.

LOOKING BACK: MY BEST SALES STORY TO DATE

As part of the renewal of my subscription to “Selling Power” (www.sellingpower.com) I recieved a book called “The Top 60 Sales” – a series of anecdotes on selling.I sent in my best story. We will see if I get published (smirk). This is it ….

When I first started selling I worked for Canon selling copier and fax machines. I was fresh out of University and was fortunate enough to convince the top sales person in the company to become my mentor (Sales author Paul Shearstone) and had a great boss. Through that process I learned the foundation to what has made me successful today: tenacity. They taught me to always be learning (Reading, listening to audio books, learning from those around me) and to never give up.
During my 2nd year I moved into the number 1 position in the company at 330% of plan, turning a $30K per month territory into a $100K+ per month territory and I did that on deals like my most memorable.
The deal was memorable from the start. At that time, color copiers were new and very expensive – we had a demo model that we could all use. I did something no one had done before, I created my own copier flyer and convinced the company to pay for a mail drop into my territory (A mass mailer to all businesses within the postal codes that I managed). A week later, I received a call from a lady in purchasing at TransAmerica – asking about our copiers. I promptly returned the call, made an appointment and during the appointment found out that they were buying $200,000 worth of copiers and fax machines! The caveat being that TransAmerica had a world wide contract with Pitney Bowes and I was primarily being used only as a benchmark for quality and price.
Over the next 8 months, I spent countless hours building a good working relationship with the purchasing manager, the office manager and staff in the branch. I pushed past the benchmarking status and convinced them of our value proposition, quality and industry leadership. I convinced them to short list to two vendors and do a product bake-off (I knew that our products were far superior to the competitors). During the bake-off, I camped at their office baby-sitting the machines, holding training sessions to show off the advanced features and how it could make the staff’s life easier and having services proactively service the machines to demonstrate our attention to detail.
Our machines sat at the customer site for 2 months ($100K of demo equipment) and the purchasing manager gave me the verbal – they were going to go against the world wide contract (At a premium) to select our products. I dropped off the contracts for the VP to sign and she told me to be patient, that it would get done by the end of the month. It was the last day of the quarter, I still did not have the paper and I was sitting in my boss’ office when he dropped the bomb “The branch manager does not think that you are going to get this deal. They are pushing me to pull the equipment”. I knew that if we pulled the equipment now, that paperwork would never get signed so I responded “We can’t do that. This is my deal. What do I do?”.
My boss gave me the kind of advice that you usually read in one of the old style Zig Ziglar type of sales books that I have read 100 times, he said “Go to that office, ask to see the VP and sit there until he sees you and you sign this deal”. I was stunned, but it was either do that or watch 8 months of work and my first really big commission check go out the window. So it did it. I called the purchasing manager, explained my predicament and told her I was coming over (She was very tentative). I went to their office, asked to see the VP and waited. A few minutes into my wait, the purchasing manager came out and stated that the VP was not happy that I was here, that I had the deal, come back in a couple of days. I stood my ground, appealing to her with regard to my predicament and their commitment to closing the deal before the end of the month.
She left. I waited.
A half hour went by and I noticed the purchasing manager talking to someone (that someone was hidden from view – just around the corner). She approached me and again stated that she was sorry that the paper work was not done, that she understood my frustration but that we would just have to wait another few days because it required several signatures and was not complete yet – and the VP had to leave for the day. At that point, the VP bolted past me with a nod and headed for the elevator – I excused myself from the manager and jumped into the elevator with him.
To say that he could not believe his eyes was an understatement. I politely talked to him about what a great experience it was working with his company, how I was looking forward to servicing them, how I was ready to go that extra mile to make them happy and closed out with their commitment to sign the paper by the end of the month and how that had put me in a really tough situation. This conversation went on from the elevator out to the parking lot in front of his car with the occasional objection such as ‘I know, but you will just have to be patient’ and ‘If I didn’t have to leave right now to pick up my son downtown, I would do it”. I  answered each objection “I understand, and know that you are going to follow through” and “Is there anyone who can sign upstairs on your behalf?”.
Standing in front of his car door (So he could not enter) he looked at me, smiled and relented “Go upstairs, I will call one of the other VPs to sign it on my behalf”. I smiled, thanked him and went upstairs. I stood at a filing cabinet while a VP signed those documents, the whole time commenting that he “could not believe that he was doing this”. I thanked everyone and drove back to the office yelling at the top of my lungs about the paper that I had in my hands and my first really big commission check.
After the deal was closed, I sent each person a hand written thank-you note, took key people out for a thank-you lunch and followed up to ensure that we also won the second part of the deal (15 fax machines – we did). I would not recommend this to everyone (That was a one time event for me), but due to 8 months of hard work, service and relationship building – when push came to shove I had a strong foundation on which to push that deal to close.
One of my top 5 most memorable deals. I have more (smile).

GOLF CLUBS FOR KIDS

My wife and I love to golf – and we are hoping that our two young lads will get hooked. They start their Linksters program tonight.

The parental conundrum around golf clubs is what to buy? You can get Cobras/Taylor Mades for kids (Expensive) to cheap clubs (Play it again sports). Last year, I read a great article in Golf Digest on the topic and in the end, they gave 100% to only one manufaturer – US Kids for a couple reasons:
1. They are the lightest on the market by far.
2. You can buy them individually (9,5,7,P, driver, 3W, putter, etc.) No need to buy an entire set – just what your child needs.
3. They are colour coded for height (Where the Cobras and Taylor Mades are only one size) – reds for smallest, blue for middle, greens as they get older (9-10).
We did it this way for our kids – and they are great. The sizing makes a big difference (Last thing I want to do is custom fit my kids at this age! They will outgrow them too fast).

BUBBLE GUM FOR THE BRAIN

Ever sit in your car while commuting home, listening to the radio and thinking “My mind is going numb, I am so sick of the radio”. Well, the radio was once described to me as “bubble gum for the brain”. This was when cell phones were still really expensive (so not everyone had one). The time in the car was truly dead time – you could not use the time to return business calls, check voicemail or chat with friends.
I was told – either listen to the radio and melt your brain or do something with that time: so I started listening to sales tapes (I just threw them out finally, I had hundreds). I attribute that attitude to my success and now – it is even easier. You can download books at a fraction of the cost.
I personally subscribe to the following (I have been a member for 2+ years):  www.audible.com
For $14 per month I get 1 book and 1 periodical (I listen to Harvard Business Review) and a free MP3 player (I gave it to my kids – I listen on my tres cool Pocket PC phone).
Bubble gum for the brain or leverage the time to learn? Your choice. PLUS – this way, when I get home and after the kids are in bed, I don’t feel the need to read, I can watch TV …. (LOL)

THE OFFICE PRANK

I firmly believe that to be the best at what you do – you have to love where you work and what you do. During my career – I have left companies because I did not believe in the company or did not like what they stood for (In one case – it was the ethics (lack there of) and culture that caused me to leave).

Today – I love my job. I believe in the company I work for, we are doing great things, building great products that will revolutionize the world and I have great co-workers. Which brings me to my point – I also believe that to do love your job you have to fun. And for me – that means the occasional prank.

One of the people on my team sent out the following note today – after I happened upon an unsuspecting coworker victim who had left his laptop unlocked (He later claimed that he did not realize that I was in the building or he would have been more cautious). It seems that if you go into the accessibility functions of Windows XP and use the wizard which asks questions such as “are you blind?” (click yes) – “are you deaf?” (click yes) .. that it does all kinds of cool things like create high contrast purple and black backgrounds, puts a magnifier in place, etc … (snicker).

Anti-Weening Device..

To protect against those whose *ahem* fingers become itchy around unlocked workstations:
Very, very cool.
Another great prank: Call into the person’s voicemail and put the wrong password in. In most systems, if you do it 3 times it resets their voicemail (They will wonder – how come I can’t get into voicemail?)

MIXED OPINION ON GOLF PROS

My wife is started golfing last year. I truly am the luckiest guy on the planet – she is smart, beautiful, a great partner, a great mom and .. loves to golf!

This year, she is going to take lesson – in a programmatic way – so that she can progress through the year (Something I did a few years ago when I started golfing). What I have come to realize is that these pros are not all good teachers. You go to them and they use the ball flight and their eye to see what you are doing. But how do they really know? How do they know if I am too far inside to out, or if my club is 5 degrees to open? The reality – they can’t – until now. With the help of the computer and video – they can slow it down and instead of working with you through a program of trial and error (the common approach – “hey try this”) they can programmatically help you improve with data support.

So, we will not be wasting our money with a “pro” that does not use the technology at hand to eliminate the guess work.

Some great technologies to check out:

http://www.p3proswing.com/index.php

http://www.virtuallyperfectgolf.com/

I used Virtually Perfect and a few short lessons took me down to a 14 handicap (I even shot an 80 last year from the blues).

My opinion: In the very early stages the pro can help with stance, alignment and swing mechanics. But as you advance, a pro can’t fix what he/she can’t see.

THE RAT RACE & MOVING BACK TO MANAGEMENT

I recently got back in touch with one of my greatest mentors. This is a guy who in the early 90’s was making $300K++ selling photocopiers. I learned from one of the true sales masters (He worked 30 hours a week and spent more time watching the OJ Simpson trials than working .. because he was that good). You can go to his web site (he is now a public speaker) http://www.success150.com/

I am considering a career change – the move from Sales to Sales Management (I did sales management previously, but this would be a long term change in career) and have spent a year thinking about it. My conundrum is simple: I look at that 45 year old sales person and the question pops in the head “Why didn’t he become a manager or VP? Is he ONLY a sales rep?”

Over time I have come to realize that this is a ‘rat race’ mentality. There is a different perspective; maybe these are the smart one? They make more money than the managers (Another good litmus test for sales: Does the top rep make more than the VP of sales? At good companies – they do). They don’t have sales reps and paper work bogging them down, they take care of their customers, their virtual team and themselves. They get recognized as valuable corporate assets. They control their own schedules.

Now the manager: At the beck and call of the sales rep. Very little direct control over their own fate as it must come through their reps. Constantly being put in the middle between rep objectives and corporate objectives and the good manager is the one who steps aside to let the rep have the glory during a success but is ready to step in and take a bullet for that rep when it goes bad.

As I ponder this decision (It has been a year of hard thinking), he told me this story:

The irony of the rat race explained:

A boat docked in a tiny Mexican village. An American tourist complimented the Mexican fisherman on the quality of his fish and asked how long it took him to catch them.  “Not very long,” answered the Mexican.  “But then, why didn’t you stay out longer and catch more?”  asked the American.  The Mexican explained that his small catch was sufficient to meet his needs and those of his family.

The American asked, “But what do you do with the rest of your time?”  “I sleep late, fish a little, play with my children, and take a siesta with my wife.  In the evenings, I go into the village to see my  friends, have a  few  drinks, play the guitar, and sing a few songs…I have a  full life.”  The American interrupted, “I have an MBA from Harvard and I can help you!  You should start by fishing longer every day.  

You can then sell the extra fish you catch. With the extra revenue, you can buy a bigger boat. With the extra money the larger boat will bring, you can buy a second one and a third one and so on until you have an entire fleet of trawlers. Instead of selling your fish to a middle man, you can negotiate directly with the processing plants and maybe even open your own plant. You can then leave this little village and move to Mexico City, Los Angeles or even New York City! From there you can direct your huge enterprise!

“How long would that take?” asked the Mexican.

“Twenty, perhaps twenty-five years,” replied the American.      “And after that?”

“Afterwards? That’s when it gets really interesting,” answered the American, laughing.

“When your business gets really big, you can start selling stocks and make millions!”

“Millions? Really? And after that?”

 “After that you’ll be able to retire, live in a tiny village near the coast, sleep late, fish a little, play with your grandchildren, and take a siesta with your wife.  In the evenings, you could go into the village to see your friends, have a few drinks, play the guitar, and sing a few songs…and have a full life ….

Is it so bad that I have great relationships with my customers – a flexible schedule – am well paid and get to golf? That is the quandary.

So had lunch with a Senior VP at my client, who I have come to know very well and laid out my dilemma, my thoughts and sought his viewpoint. His statement to me: “You can always go back. Take the step, get the experience and have it on your resume. It is all about choices – and you can choose to go back in the future”. I know lots of people who have done this – gone from sales to management and back to sales (then sometime back to management).

So, I made my choice: To ensure that I have the option of the “beach” in the future (Although in my case – the “course” is more appropriate *wink*)

THE SALES JOB RULE: A MAGIC QUESTION

Like I said, I am not sure if this blog thing is for me (Golfing season is upon us and a big time consumer). Of interest – appears I had 1 hit yesterday and even a comment!

That comment provides the blog note for day 2. A piece of advice that was given to me when I first started in sales has always stuck with me (Or maybe it was from Swim with the Sharks or some other sales book?)

When you interview for a job – as a key question: What does the top salesrep make? And if that dollar value is not what you want out of life when at the peak of your performance, move on.

When I first started, I was desperate for that first job – I sold corrugated cardboard (triple wall) and other packaging material. Hey, it paid the bills and even $24,000 seemed like a good start then. After a couple months of grinding away, I asked the “top” rep that question (He was an ex hockey player – even made it to the NHL for a few games). He said that he works hard, long hours and topped out at $45,000.

2 months later, I had a job where the top rep was making $200K. Life is about goals, and if I achieve achieve the corporate goals – I wanted the $200K pay out, not the $45K.