NEW ELEMENT: Administratium

 

A major research institution has recently announced the discovery of the heaviest element yet known to science. This new element has been tentatively named "Administratium".

Administratium has 1 neutron, 12 assistant neutrons, 75 deputy neutrons, and 111 assistant deputy neutrons, giving it an atomic mass of 312.

These 312 particles are held together by a force called morons, which are surrounded by vast quantities of lepton-like particles called peons.

Since Administratium has no electrons, it is inert. However, it can be detected as it impedes every reaction with which it comes into contact.

A minute amount of Administratium causes one reaction to take over 4 days to complete when it would normally take less than a second.

Administratium has a normal half-life of 3 years; it does not decay but instead undergoes a reorganization, in which a portion of the assistant neutrons and deputy neutrons and assistant deputy neutrons exchange places. In fact, Administratium’s mass will actually increase over time, since each reorganization causes some morons to become neutrons forming isodopes.

This characteristic of moron-promotion leads some scientists to speculate that Administratium is formed whenever morons reach a certain quantity in concentration. This hypothetical quantity is referred to as "Critical Morass."

You will know it when you see it.

RED FACED

 

I heard a great saying recently: "Better red faced once than pink faced 1,000 times"

What a brilliant saying and it encapsulates a personal motto. I don’t like surprises and as I have blogged before, I am a big believer that good news should travel fast, bad news faster.

In a bad situation, bring it out QUICKLY and make sure you have a plan to fix it. This approach has the following benefits:

1. It Increases credibility. People will come to trust you to tell it like it is when it is good or bad.

2. Rallies people to your cause. More often then not, people will rally to your cause which also spreads accountability. If you try to fix it on your own, you fail on your own. If you get everyone helping you, you win or lose together.

3. Sets the right expectations. There is nothing worse than surprising someone when they are expecting it to be different.

A simple approach that many miss, especially when forecasting.

EVERY SUCCESS EVERY DAY

 
This ad was forwarded to me and it made an impression. I have always believed that it is in the little things that win the race. It is not that one big act that makes people successful, it is the thank-you card, the act of kindness, setting goals, a handshake and the right intentions that lead to success, a bit at a time.
 
                                     

SUCCESS

An interesting Middle East quote shared with me today:

‘Success has 1000 fathers, but failure is an orphan’.

So true. Everyone flocks to the win and shuns the failure. Which is why I always say ‘Good news should travel fast, bad news faster’. If you are a sales rep and facing failure (i.e. A lost deal, missing quota), then you need to ensure you do not become that orphan. How do you do that?

  • Make sure that all of the little things are done. Forecast accurately, do whatever internal things are required. Be on time to internal meetings. Be the picture of perfection. Demonstrate that you run a good business and that you are simply working through the issues and that your methods will win.
  • Don’t hide it. Be open about it. Deal going off the rails? Bring in executives, talk through it with your manager, let people know. If you are working on a deal and you lose it without others being involved, you will be an orphan because of YOUR own choice. But if everyone is involved, there is no one to blame. It is a shared loss.
  • Remain accountable. It is fine to blame M&E activity or something in the market, as external factors often have an impact. But, if you always end that with ‘That being said, we are driving a good business, working through the issues and ensuring we do everything to right the boat’, then people will have confidence that your actions and leadership are having an impact. They will be confident that you are the right person to lead through those tough times.

We all face tough times. It is the nature of sales and business. Good years. Bad years. But it is in the bad times that the true test of character happens and the greatness is seen in people. Something that applies to business and personal life.

PARENTS MAKE BETTER MANAGERS?

 

I found this article in Forbes interesting, where they discuss the benefits of being married with children:

 

  • Family time relieves stress
  • Family teaches you to play well with others
  • Parenting = multitasking
  • Parenting improves self esteem
  • Marriage requires negotiation
  • Raising kids is leadership development
  • Leaving the office helps you find new ideas
  • Family helps you bounce back
  • Children help you develop patience
  • Spouses teach you to compromise

The one important note ‘Just having kids won’t make you a better manager, but being actively involved in raising them will, according to the study’

Interesting. It also makes you wonder ‘What did I use to do with my Saturdays? I must have had so much free time .. What did I do with it?’ (smile)

ENGLAND

I have not been blogging for a while as I have been doing quite a bit of travelling for one reason: I have accepted a role in the United Kingdom. The move offers so much to our family: 
  •  On a professional level, it is an amazing opportunity to expand beyond Canada and run a business that is 3X what I run today.  International experience, I have been told, is invaluable to executive development long term.
  • For our family, it will open a new world. Europe is a skip away ($50 flights or 2 hour train rides) and the ability to expose our children to the history and culture of the continent is just too tempting. 

 

It is an exciting time for the family and something that we have wanted to pursue for quite a while. On a personal level, going international is something that we set as a family goal 3 years ago.

It is a testament to the power of goals, set your mind and focus on achieving a goal and it can be attained.

That being said, the next 6 weeks will be very crazy for us (As the last 6 weeks have) as we transition between continents. Expect me to be back around the July time frame.

Cheers

JUDGEMENT

“We judge ourselves by our intentions, but we judge others by their actions”

An interesting statement (I think it came from Ken Blanchard). Personally, I work to ask questions to understand people’s intentions before making a judgment on their actions.

It changes things, especially in the world of email and IM where 95% of what is communicated is lost, as the majority of communication is non-verbal, and therefore not available when communicating electronically.

PARANOIA AS A TOOL FOR SUCCESS

In the March 2007 issue of Men’s Health they have an interesting article called WORRY YOUR WAY TO THE TOP:  How insecurity and paranoia can accelerate your career (I find the articles in Men’s Health often more interesting than Fortune).

The author, Gil Schwartz, suggest that if you are not sufficiently paranoid, the following can happen:

Bad people can stab you in the back:  His point being that there are not so nice people out there that love to victimize people. Unfortunately, true. Heck, I know a few people who consider themselves morally outstanding or ethically superior and I have watched them stab, stab, stab away.

Less-bad people can stab you in the front:  You see these people coming, swords flailing. A sunny attitude won’t help you to survive their attack. True. Of course, if you have built a good team around you, you can face them down through the strength of your team and network. Work doesn’t need to be a battle.

You won’t be allowed to hang around vicious predators, which means you wont be allowed to hang around with senior management. I laughed at this one. Sure, there are predators at the top – but there are also some who are just real tough and good business people. Business is not war .. sorry Gil.

People won’t bother to move your cheese, they will just steal it: Gil suggests that your smile is great, but many collegues will rob you blind if you give them a change. Gee Gil .. starting to lose faith in you. The first 2 made sense, these last 2 are a little too paranoid. I would suggest that if you are working there, seek new employment where the leader fosters a spirit of team and trust.

You won’t know what is going on most of the time: He has a point here, for the overly optimistic when the world is not perfect, they tilt. The world is not perfect, people do odd things, but if you take the time to know what is going on around you, then you can anticipate issues.  I also know a lot of people who thrive on this stuff – they love to be in the ‘know’. That being said, every minute getting into the ‘know’ is a minute spent away from actually DOING SOMETHING PRODUCTIVE.

I look at this article and see what is wrong in business. Too much conniving. How about doing a good job, making sure you have a strong network and building a great team with a foundation of trust?

I think I would rather be known as competent, tough but fair and a team builder over what the above suggests you become …  ‘political’. No thanks.

BECOMING A MANAGER

The Globe & Mail had a good article called ‘No. 1 employee not always your No. 1 manager’. In the article, they list the following reasons why new managers fail:

 

              

               Source: DDI Canada

It so happens that this Friday I am doing a roundtable with people who want to understand what it means to pursue a management career. To ‘prep’ for the event, they have provided working documents to spark discussion. One of the documents highlights issues that can limit success, including:

  • ·         Unable to make the transformation which involves a “profound psychological adjustment”; the transformation of identity (losing their sense of mastery and who they were to begin working on a new set of skills).
  • ·         Independent (likes to accomplish things on their own).
  • ·         Inability to get along. Poor interpersonal skills prevent the Manager from effectively leading people or teams.
  • ·         Failure to adapt. Flexibility is crucial.
  • ·         The "Me Only" Syndrome. If the reason why someone became or is considering management is all about them and their own recognition it will have negative consequences.
  • ·         Fear of Action. Managers can fall into the “analysis paralysis” and want to examine all the details before making any decision.
  • ·         Inability to Rebound. Managers must take risks and with any risks, there is a certain amount of success and failure. How a Manager rebounds from the failures is important to note.

At the roundtable, my best piece of advice will be: Read 2 books before becoming a manager and take them to heart:

TOP 10 REASONS FOR MORE WOMEN

This article was forwarded to me recently and I found it very insightful and thought provoking. For me personally, I know that one of my greatest sources of coaching is my wife … I find her insight very helpful and have a deep respect for her management talent and knowledge. Something to think about.

Reason No. 1 should be enough: Increased profits and shareholder returns Tuesday, March 21, 2006

By Heather Arnet

What if I told you that I knew the secret to increasing your company’s shareholder returns by at least 34 percent? That the information I had could help you increase shareholder confidence and approval in your work and make your board of directors more efficient, mission minded, accountable and productive?

What if I told you that I would share this secret with you — at no cost to you — provided you made me one promise: that you would make sure it was implemented into your corporate policies? Would you make that trade?

Below, you will find the top 10 reasons why increasing the number of women on boards and in senior management structures, throughout our region and throughout all sectors, is not just good sense; it is good business. This is not because women are better than men, smarter then men or because men are not competent leaders (or vise versa).

But rather, the data have proven that when there are diverse perspectives and experiences within leadership structures, there is more robust thinking, problem solving and relationship building that becomes systemic — that is, occurring at all levels of an organization. All boards and management structures can benefit from fostering creative, innovative solutions to traditional problems.

The status quo, for our region and for our national economy, is not something that any of us wants to maintain. We strive for something better, for excellence, for increased revenues, returns, accolades, more jobs, better performance and an economic renaissance. Diversifying our boards and making a concerted regional commitment to recruiting and retaining more women into leadership positions throughout all sectors will help make this region’s economy stronger and position the Pittsburgh metropolitan area to compete globally for the best talent available. Here’s why:

1. More women executives result in increased corporate earnings.

In 2004, Catalyst, a New York-based research organization, made national headlines when it released a study that connected the percentage of women in senior management to corporate performance. In this landmark study, “The Bottom Line: Connecting Corporate Performance to Gender Equity,” Catalyst examined the financial performance of 353 companies between 1996-2000. It found that the companies with the highest representation of women in their senior management teams had a 35 percent higher Return on Equity — a key measure of profitability — and a 34 percent higher Total Return to Shareholders — capital gains plus dividends — than companies with the lowest representation of women at the senior level.

In a similar study in the late 1990s, Roy Adler, a marketing professor at Pepperdine University in Malibu, Calif., tracked the number of women in high-ranking positions at Fortune 500 companies between 1980 and 1998. His research found that the 25 companies with the best record for promoting women to senior positions, including to positions on their boards, posted returns 18 percent higher and Returns on Investment — how much money an investment earns, be it equipment or financial instruments — 69 percent higher than the Fortune 500 median of their industry.

2. More women board members result in increased accountability.

In a time of increased emphasis on corporate governance, ethics and accountability, it is especially profound to note that a 2002 study published by the Conference Board of Canada found a direct correlation between the number of women on a board and the focus of that board on corporate governance and accountability. According to the study, which tracked the corporate performance of corporations with two or more women on the board from 1995 to 2001:

74 percent of boards with three or more women explicitly identified criteria for measuring strategy, compared with 45 percent of all male boards.

94 percent of boards with three or more women explicitly monitored the implementation of corporate strategy, compared with 66 percent of all-male boards.

94 percent of boards with three or more women ensure conflict of interest guidelines, compared with 68 percent of all-male boards.

86 percent of boards with three or more women ensure a code of conduct for the organization, compared with 66 percent of all-male boards.

3. More women in management help companies compete for the best talent.

In order to compete for top-tier talent graduating from our institutes of higher learning, American corporations are going to have to become experts at recruiting and retaining women. As the New York Times reported a year ago, women make up 56 percent of the national college population, and that number continues to rise. “Within 10 years, three million more women than men could be attending college with women making up on average 60 percent of every entering freshman class,” the article said.

This is especially interesting for our region since women already make up the majority of our work force. While some believed that our region was suffering from a “brain drain,” the University of Pittsburgh’s 2004 Women’s Benchmarking Report documented that from 1990 to 2000, the number of women residents 25 to 34 with a bachelor’s degree or higher increased by 10.9 percent in the metro area, while the number of male residents of the same age with a bachelor’s degree or higher fell 4.3 percent.

In other words, the increase in educated young women was greater than the loss of educated young men, which produced an overall brain gain in the region. Further, the study said, educated young women now outnumber educated young men in the region.

When recruiting for a board or senior staff vacancy, companies will continue to search for the best and most qualified people available. More and more these individuals will have to be women. Choosing to put more women in leadership positions will demonstrate to potential hires that your company values women — not just as workers, but as leaders — and help it compete for this rich talent pool.

Demonstrating a true commitment to paying women fair wages and providing opportunities for advancement within your corporate and board structure will enable your company to compete for the most qualified workers in the market.

4. More women in management increases corporate insight to customers.

As Carol Stephenson, former president and chief executive officer of Lucent Canada eloquently stated in her 2004 article in the Ivey Business Journal, “Women have a deep and intimate knowledge of consumer markets and customers. Women control 80 percent of household spending, and using their own resources, make up 47 percent of investors. They buy more than three quarters of all products and services in North America.”

More women in senior management and at the board level will provide your company with a competitive edge to attract and appeal to this growing and ever more discerning consumer base.

5. More women on boards connect companies to emerging markets.

Female entrepreneurship is the fastest growing demographic of corporate ownership in our nation. The Center for Women’s Business Research concludes that today, one in 11 adult women is an entrepreneur and one in seven employees works for a women-owned business.

As of 2004, women have a 50 percent or greater stake in nearly half of all privately held businesses in the United States, for a total of 10.6 million enterprises. Growth in women-owned businesses has outpaced that of other firms. Since 1997, the Center estimates that women-owned firms have grown at nearly twice the rate of all firms — 17 percent vs. 9 percent.

Growth in employment by women-owned firms has been even more dramatic: 24 percent compared with 12 percent for all firms. Previous Center research indicates that this growth trend includes dramatic growth among the largest women-owned firms — those with 100 or more employees. These companies present tremendous opportunities for business-to-business markets, presenting unlimited new opportunities for vendor relationships, investing opportunities and the potential to have a large impact on the development of new jobs in our region.

6. More family-friendly corporate policies result in increased corporate growth and retention of both genders.

Companies that have emphasized a commitment to attract and retain female employees throughout all tiers of the company usually invest in the development of family-friendly corporate policies and worker retention programs that attract and retain the top talent of both genders.

Nationally, Cary, N.C.-based software company SAS has become a national leader on this issue. It has been listed in the top 20 of Fortune’s “100 Best Companies to Work for in America” for eight straight years, and its corporate culture has been featured on CBS’ “60 Minutes” and on “Oprah.” It has done all this while also achieving record earnings, continued growth and continued status as a market leader for new product development year after year.

At the heart of SAS’s unique business model is a simple idea: satisfied employees create satisfied customers. SAS enviable low employee turnover rate has consistently been significantly below the industry average, and SAS reaps the rewards of employee loyalty with low recruiting costs and the benefit of the most talented minds in the software business. Programs and facilities at its world headquarters include two on-site child care centers, an elder-care information and referral program, an employee health care center, wellness programs, a 77,000 square foot recreation and fitness center, and many other work-life programs.

In a more local example, Carnegie Mellon University has become a leader in such practices by offering a semester of paid leave to any faculty member — regardless of gender — for parental leave related to a newborn child. It also was one of our first local universities to offer domestic-partner benefits and an on-site child care facility. These practices have provided CMU with the ability to compete for the best minds working in academia today, securing the university’s status as one of the top colleges in the country.

7. More women on boards provide access to underutilized investors.

Women make up 47 percent of investors, even though they make up more than 52 percent of the work force and will represent 60 percent of every college freshman class by 2020. Add to this the soon-to-be-retiring baby boomer women who also may have access to inherited and other family income, and the female investor represents an exciting and under tapped market.

This market should be of interest to companies related to financial services, investing, real estate, and leisure services, but this population also presents a rich pool of qualified board members, new investors and donors for corporate and nonprofit board consideration. In addition, having more women on your board will provide your company with increased access and insight into this market base.

8. More diversity around the table results in new innovative thinking.

One of my favorite quotes on this topic comes from Jane Evans, who sits on the boards of Altria (formerly Philip Morris Companies), Georgia Pacific, KB Homes and PetsMart. “Women [board members] ask questions that men don’t think to ask, because women come from a completely different environment and vantage point,” she says.

Dr. Judy Roesner, author of “America’s Competitive Secret, Women Managers,” also explains that, as lifelong outsiders, ” women are more likely to ask questions that male [board] members avoid. Being an outsider gives one a sense of freedom that insiders don’t always have. This outsider freedom is a valued characteristic of independent directors, the type of director much sought after today.”

This kind of creative questioning can encourage a board to move beyond status-quo thinking toward a place at which new product development, innovative technologies and creative problem solving can occur. Because women and people of color were not the majority of boards in the past, they are less likely to have a long history on that particular board.

Unlike directors who have served for a longer period of time, making them hesitant to try something because “it failed in the past,” a new member of the board likely will consider all options as possible solutions. Often a solution that may not have worked in a past scenario may be a perfect solution for a new or current challenge because of changing market conditions or new information and technology .

9. More women role models will keep more of our young people in Pittsburgh.

What would economic health for southwestern Pennsylvania look like? For most corporate leaders and families, that answer is simple: We want our region to have a thriving and robust economy. We want businesses to move here because they know that our region offers a talented work force and excellent quality of life. And most importantly, we want our children to know that there are sustainable career opportunities for them in the region , and that if they are born here and educated here at one of our top-tier universities, there will be a life here for them as adults that would include being paid top dollar for what they are worth, and having multiple opportunities to become decision-makers and leaders in the community.

Considering our region currently pays women less then 70 cents on the dollar compared to their male counterparts working the same job, and understanding that this is one of the worst wage gaps in the country, we are currently failing our children, 52 percent of whom are young women. But making a community commitment to fixing our regional wage gap and becoming a leader in providing educational, professional, and leadership opportunities for women in the corporate, nonprofit, and government sectors, will provide this community an opportunity to mobilize and energize the work force we have — and attract the employers and employees of tomorrow to move here from elsewhere.

10. Investing in women is investing in the future of our region.

Recently, Microsoft co-founder and Chairman Bill Gates, speaking as president of the Gates Foundation, spoke of how his foundation has identified women and girls as the best recipients for investment by his foundation. He articulated that while battling famine, poverty, illness and illiteracy in foreign countries, one can make the most dramatic and long-term impact in a region by investing in women’s education and economic empowerment . We would do well to take Mr. Gates’ advice and implement this strategy within our local economy. By recruiting and retaining more women into leadership positions throughout our region, we can make our region’s economy stronger.

QUEEN’S EXECUTIVE PROGRAM: SALES MANAGEMENT

I had the good fortune to attend the Queen’s Sales Management program a few weeks ago as part of my development plan. I will admit that I went to the course with a sense of scepticism. My memories of university business courses are that they were boring and taught by academics with very little practical experience. This could be because I went to a 2nd tier business school, even though the curriculum was based on Harvard Business School (I know this because the courses were case study based and every case study was branded Harvard).

This scepticism was quickly wiped away. If you are in sales management and have the opportunity to attend this course, do so. It is worth every penny, especially if you are with a smaller company. I base this on a few things:

·         The professors were excellent. It is clear that each has a very deep understanding of their business focus, each is an active consultant (thereby keeping their experience relevant), and they were great presenters who made the course a dialogue .. not a PowerPoint fest.

·         The course content was very comprehensive. It covered everything from marketing, sales organization structure, sales process to coaching.

·         The program was rigorous but well done. It started at 830AM each day and ended at 930PM each night. This made for long days, but they were well scheduled. There was a 4 hour break from 3:30 to 7:30 each day, they did regular stretch breaks and ensured that the courses ended on time.

·         The facilities were excellent. A little onsite pub for the 42 attendees to congregate each night, great food and a plethora of lifestyle programs to choose from (i.e. rock climbing, biking, gyms, cooking class, tours, etc.). In the end, I did not take full advantage of this other than the gym as I had a particularly busy work week going on at the same time.

In the end, I found it to be a very interesting review. The company I work for has a very mature organizational structure (Which I have watched evolve dramatically in the last 5 years), review process, compensation model and sales process. Interestingly enough, the majority of the content that was provided was either something that our company had implemented, was implementing or a course that I had already taken (i.e. crucial conversations and situational leadership).

It was an interesting affirmation that our company is on the right track and that the skills that I have been acquiring will be very valuable in the future.

Highly recommend it.

GOOD PLAYERS BECOMING GOOD COACHES

I have been reflecting on this cliché for a few days: good players (sales reps) don’t make good coaches (managers). There are a few exceptions to the rule in sports (Pete Rose comes to mind). But what about business?

Upon reflection, I believe that there are a few keys to success when someone goes through the pro’s and con’s and decides to become a sales manager:

·         Passion: To move into sales management, the passion must shift from the joy of being in sales and winning that deal to the joy of building a great team and making others successful. It is about putting in place an ecosystem that will make the team successful. Making others successful must be fulfilling, because very few managers win public sales rewards and the best sales reps make more than their managers.

·         Ability to let go: This is so hard. The ability to back away from the business, moving from player to coach and letting the team do it their way. We all know the impact of micromanagement on sales people.

I would hypothesize that those who return to sales after a stint in management have challenges with these two. They want the limelight back, they love being directly responsible for their own fate or they don’t want to be in the back working the system to make their team successful.

So, is the sports analogy relevant?

In sports, a large part of success is based on natural ability which declines over time due to physical changes. These player’s set their goals on being a great player. Coaching is a second place activity, a way for the player to hang on to the game a while longer when the body gives out. This may be why best sports coaches are not players. If someone starts out wanting to be a coach, it is not viewed as a consolation prize. It is the prize, it is their way of being in the game.

That is why I think the sports analogy is flawed.

I would suggest that a great sales rep can move from sales to management if that is what they want. There has to be a shift in passion and the rep must look at this change as the goal, the next exciting step, not as a consolation prize (i.e. They still want to be a rep). The danger arises when the stellar sales rep becomes a manager because it is ‘the right next career step’ instead of the change they want to make. It that scenario, they hold on to what they loved (being a player) and end up failing as a manager (evolving into a coach).

ADMIT YOUR MISTAKES

When I think of a great manager, I think of a certain person. I admire that person for how he can drive, while remaining humble and self aware.He taught me the power of admitting your mistakes and made me realize that I admire those who step up, when they are wrong, and admit it. They then act to fix it with authority. These types of people are also willing to share their mistakes so others can learn. That takes strength. That is a person you can trust. The easy thing to do is make a mistake and hide it.

MOTIVATION

I was in a course last week and the speaker stated that a sales manager is not able to motivate. Motivation comes from within and you cannot change that. If it exists, you can feed it (i.e. motivated by recognition, provide recognition), but not create it.

It is an interesting thought, and upon reflection, seems true. Someone can get me to do something, but it is my own internal drive and goals that pushes me to get things done.

The speaker followed up with the statement that a sales manager can only de-motivate. The two easiest ways to demotivate a sales rep:

1.   Pile on a good rep. Give them too high a quota or too much work.

2.   Tolerating the low performer. A proven way to demotivate the entire team.

So true.

PRODUCT MARKETING MEETING

I was standing in the little boy’s bathroom and noticed a product on the shelf. Immediately my mind leapt to the product marketing meeting that came up with the name …

Product Marketer #1 (PM1): <GROAN> “We have been at this for 9 days straight. Can’t we just settle on a name?”

Chief Marketing Big Wig (BMGW): “We will NOT accept anything but the best, and candidly I am NOT IMPRESSED”

PM #2:  “Come on, we have come up with some great product names. After all, let us put this into perspective, this is just another zinc based cream for a little kids butt in a market that is already dominated by a single brand. This is not a break out market. We have a good product here, but enough already! Pick one! There are some good ones!”

CMBW:  “Oh yah?” (Rounds on PM#2, the entire room shrinks into their chair as her eye’s go red) “WHICH ONE DO YOU LIKE BEST”

(Leaping to the white board, which is filed with inane product names that have been X’d out)

CMBW: (loudly): “Perhaps Lil’ Sheep’s Butt Butter? .. Which brainiac came up with that one?”

Intern #1: (squeaks and dives under table)

CMBW: “Or how about our KING OF MARKETING NAME’S best contribution ‘Lil Lamb’s Rasherizer’???”

About-to-be-removed-as-lead-Product-Marketer-#6:  “I need to go the washroom” (exits)

CMBW: (heaving a sigh) “Sorry, sorry … I know this is  tough. We are all frustrated. So lets take a deep breath and try it one more time”

(Room inhales, exhales)

CMBW: “Lets get back to basics .. ok, brainstorming 101 … Let’s see, what does it do? What are we trying to solve? Who is our audience?”

Intern #2: “Well, it is a cream to treat a rash on a child’s bum”

PM #4: “What rhymes with bum .. dum, rum, Friday, hum …”

PM #2:  (Getting into it) “frum, tum, bum .. er .. “

Just-Might-Remain-Lead PM #6: (rolling eyes) “Goodness, if we are going to go back to this basic of a strategy, then why not expand out and look for alternative names for bum and rhyme those. Let’s see, what comes to mind .. well, anus for one”

PM #4: “ hhmmm…. tanus, nope. Sanus, not a word … Canus, nope, not a word”

CMBW: ” HEY! What was that last one? I like that .. it does not need to be a word!”

 (Look closely at the little red circle in the middle ….)

MR. SHMOOZE ON SALES MANAGEMENT

 

The other day I blogged about the great sales book Mr. Shmooze. Chapter 8 is all about sales managers. As I mentioned, the book is written as a story. In this chapter Mr. Shmooze goes to speak to a room full of Sales Managers and offers the following 5 tips for success:

  • Laughter opens the mind:   ‘Good moods … enhance the ability to think flexibly and with more complexity, thus making it easier to find solutions to problems …. Ronald Reagan was famous for great story telling. He started nearly every meeting with his staff, with new acquaintances .. with a story to loosen people up. Start your sales meetings the same way. Teach your people to do it with customers.” I agree, the best sales people and managers I know have a great sense of humour.
  • Hire the optimist:   ‘.. sales people face rejection every day .. If you are not an optimist, the profession can grind you down”. The proof  (from a study) ‘new sale men – who were, by nature, optimists – sold 37 percent more insurance in the first 2 years than the pessimists. And, during the first year, the pessimists quit at twice the rate’  I was speaking about this with a colleague recently, pessimism on a team is like a cancer. It eats into the team’s spirit and brings everyone down. Sales is a tough job, if it were not, then sales would not be one of the highest paying professions. People need that optimism to make it through the day, to turn those 5 no’s into a ‘YES’!
  • The habit of winning:  ‘Don’t just cut them loose and tell them to go out there and sell. Work with your people. Build up their confidence. Optimism is contagious!’  So true. It is easy to stay behind a desk and let the internal silliness overtake you. The hard (and right) thing to do is to get out there with your people! Build them up!
  • Feelings are contagious:  ‘As leaders you hold enormous power. You set the tone for your people. You develop the emotional climate. Your feelings are contagious’ It was an odd feeling in my first leadership role to realize that I was setting the tone, that people were happy when I was happy and worried if I was not. In the end, it comes back to point 2. Optimism is contagious!
  • Make your customer/partner feel GOOD:  This is a quote that should be on every sales person and managers wall:  “If you like mission statements, here is your mission. When you walk of that prospect’s door, his or her conscious and unconscious mind must say, ‘Good guy. Glad he stopped by. Added to my day. Got me thinking. I feel a little better now than before he showed up.’ Follow that up with a little card, an appropriate follow-up. Again, Again. Gently at first. Keep knocking at the good vibe door. Soon enough, the guard dog inside will step aside and, once you’re in, you and your newfound friend can take the relationship wherever you mutually want it to go. And, by the way, you might just be able to sell something while you’re at it!”What a great book.
                      

GOOD THINGS FOLDER

This is something I have blogged before, but it is a great reminder, the Good Things folder. It is a tip my wife gave me years ago.

Every year, most people have to go through some form of review. The problem is, how do you remember everything? Either create a paper folder (technopeasants) or create an Outlook folder and put notes, emails and reminders into the folder when things happen. Win a small deal? Put it in there. Someone send a thank you note to you? Put it in there. As a manager, did you team win something big? Put it in there.

It is amazing how you will go through it at the end of the year and have many ‘Oh yah! Forgot about that one’ moments. It is one of the best pieces of advice I have every gotten and one of the best that I have passed on.

Pass it on.

WHY NEW LEADERS FAIL

An interesting article I read recently …. Development Dimensions International surveyed 944 human resources professionals on why internally promoted leaders failed. Here are the results for consideration:

  • Poor people skills: 53%
  • Personal qualities (style, attitude, habits): 53%
  • Poor fit with company culture: 44%
  • Couldn’t get results: 43%
  • Don’t have the skills to do the job: 36%
  • Poor strategic or visionary skills: 33%
  • Poor motivational fit with the job: 27%
  • Inadequate preparation: 22%
  • Lack of experience (Not ready for the position): 21%
  • Unrealistic expectations for the job: 18%
  • Other: 7% 

For those who would like to be promoted, here is a checklist of ‘leadership potential’ indicators:

  •  Motivation to lead: Has upward ambition, actively pursues leadership opportunities.
  • Authenticity: Is genuine and true, has integrity, promotes trust and is confident.
  • Brings out the best in people: Optimizes talent, inspires performance, unties others to common goals.
  • Learning agility: Learns from mistakes, learns new information, is curious.
  • Receptivity to feedback: Seeks and uses feedback, accepts criticism and is humble.
  • Adaptability: Accepts change, adjusts quickly and balances many demands.
  • Conceptual thinking: Thinks broadly, sees many perspectives and understands connections.
  • Navigates ambiguity: Simplifies complex situations and sees in shades of grey.
  • Cultural fit: Has personal style or qualities that fit with the company culture.
  • Passion for results: Gets things done, overcomes problems and refuses to give up.

A MILLENNIAL STORY

As an aside, read a Millennial sport story here, about a baseball coach in a league for 10 year olds who had his pitcher walk a good player so that they could get the cancer surviving crappy player up to bat. Goodness.

Interesting thing? I know this guy – we all know him. The one who should never be allowed to coach kids.

Yes, I have seen him many times. He appears in many sports, soccer, baseball, hockey. He is everywhere. Wondering how to recognize him, here are a few ‘signs’ for you to look for:

1. He is usually very loud, questionable hygiene and found saying ‘You need to start toughening them up early, life ain’t going to go easy on them!’

2. He is clearly compensating for a lack of something else.

3. Income level ranges, but ultimately, he pines for the trailer park. That is why he will often skip away late at night and watch reruns of Trailer Park boys, secretly wishing that he had his own trailer park.

4. He is some type of failed athelete. The common story goes like this ‘Oh yes, I was on my way to <insert pro team> when I blew out my <insert body part>”. Favorite song? “Glory Days”, Bruce Springsteen.

5. Parents who sadly drive to see their kids ‘Go to the pro’s’ surround this guy and think he is great. Guys like me? I lodge formal complaints and get him booted …

Life is too short for these kind of things.

GENERATIONS PART 3: AN EXAMPLE

After we discussed the different generations, the lecturer made a key point: Baby Boomer’s will think that Millennials are just like them (Appearance of sharing core values). He reiterated that generations are not the same as previous generations, they react to generations.He provided the following example, to ‘Demonstrate’ differences:In the 60s, the Boomers organized civil war and anti-war protests. The students organized with mimeograph machines, were deliberately confrontational and disruptive, and their sit ins occupied seats of power and ‘taught truth”. Think of the violence and upheaval, public disobedience, ‘fight the man’, break down the establishment.
A good representation of the generations view of authority (love/hate) and their optimistic view of the future:  Recently, the Millennials held a pro immigration protest. The student leader asked her mom if she could do it first (because they would have to skip school), organized using SMS and MySpace, were deliberately law abiding and respectful (The organizers brought garbage bags) and when they were told that they needed to ‘sit in’, they sat on the steps of the government building. The mayor came out, they had a nice conversation and then they all got back on their buses and left. A good representation of the generations view of authority (respectful) and their view on life (realistic).
The room was full of Gen Xers (including myself). What was our reaction to the Millennial protest? After we stopped laughing, we all said ‘Why waste your time?’. A good representation of our generation’s view of authority (unimpressed) and outlook on life (sceptical).Fascinating. I like the Oakley goggles that the guy with the really big gun is sporting in the below picture. 
 

 

GENERATIONS PART 2 – MILLENNIALS

The generation following Gen X is called ‘The Millennials”.

The Millennials (1982-2002/3) are the largest generation ever (bigger than the boomers by 1M in the US), is civic minded like the GI generation and are collectively optimistic, long term planners, high achievers with the lowest levels of violent crime, teen pregnancy, smoking and alcohol use than ever before.

This generation has the belief that they have the potential to be great and if you don’t believe it, just ask their parents.

Their parents were a mix of Boomers (who had them later because they were too busy focusing on their ‘causes’) or Gen Xers. This means two generations of parents who rebelled against the oarenting practices of their parents. The made a conscious decision not to say “because I told you so” or “because I am the parent and you are the child”. They explained things to their children (actions, consequences, options), they wanted them to make informed decisions.

The last point was fascinating to me. Where I think of my upbringing in the form of black and white, corporal punishment (Want a spanking?) and a strict enforcement of hierarchy (Kids speak when spoken to, respect your elders). My children have never been spanked because we enforce discipline through strict cause and effect (You do that, there is a consequence) and actively encourage them to question (Including, respectfully, authority. After all, change never happens without people questioning).

The last point, while the Millennial parents were strict disciplinarians, they also became friends with their parents.

The instructor went on to provide some very interesting examples for us (The age range from 35-45, mostly Gen X and a few Boomers) which characterized the environment that the Millennial’s are growing up in:

·         Gen Xers grew up with Sesame Street, where they learned numbers and the alphabet. Millennials grew up with Barney, everything was love, happiness, hugging.

·         Gen Xers grew up with sports where everyone kept score. The lecturer asked, how many of you have kids in soccer – do they keep score? No was the answer (Up to 6), as the Gen Xers are rebelling against the ‘teach those hard lessons’ upbringing, sheltering the Millennials and harbouring the ‘everyone is great’ attitude.

The results, Millennials are:

·         SPECIAL:  Just ask their ‘baby on board’, mini van driving parents (As the lecturer said, the mini van is the first vehicle that was built with the children – not the parents in mind, appealing to the Gen X. After all, our parents let us ride in the back window of the car)

·         SHELTERED:  Thanks to the most sweeping youth safety movement in history. Of interest, the lecturer discussed how Gen Xers ran outside, played until dark where Millennials are completely different. Their safety focused parents know everything that is going on, hence the inception of the ‘play date’.

·         CONFIDENT:  Highly trusting, optimistic and confident in their generations power and potential. They showed one video of a 19 year old who said commented that of course their generation will do better. Look at these executives making 100K a year and they can barely do a fax and a phone call at the same time. I can IM, watch a movie, play XBOX, play Party Poker while talking at the same time.

·         TEAM ORIENTATED: Barney and school teachers taught them to be team players and bond with their peers. They also don’t have a few friends, they travel in packs. Where a Gen X will have a few close friends, the Millennial will have tons of friends. The lecturer pointed out that this could lead to the end of the ‘date’. Instead, they go out together as a group which could result in later marriages. The lecturer also pointed out that this strong group bonding also could lead to a conformist attitude (i.e. Group think)

·         ACHIEVING: Thanks to school reform and harder school curriculum, they will be the best educated and behaved adults in history. School is way harder than it use to be (I agree, I never had as much homework as my children have today. I also did not have the same level of information at my finger tips).

·         PRESSURED:  Pushed to study hard and be the trophy kid.

·         CONVENTIONAL:  More comfortable with their parent’s values than any generation.

One question that was asked was that if violence is at an all time low, why are we seeing Columbine like events? The lecturer provided an interesting theory. While violence is absolutely dropping, there is a strong group association. He discussed how Millennials are always communicating and in groups (IM, malls, cell phones, etc.) The danger is that for this can lead to Columbine like events. Because the generation has such a need for groups, when people are not part of the group, the rejection can lead to extreme behaviour like what we are witnessing. Interesting.

To compare and contrast attitudes:

  TV GenerationBoomers PC Generation‘Gen X’ NET Generation“Millennials”
Web What is it? Web is a tool Web is oxygen
Community Personal Extended Personal Virtual
Perspective Local Multi-National Global
Career One Career Multiple Multiple reinventions
Loyalty Corporation Self Soul
Authority Hierarchy Unimpressed Self as expert
Outlook on Life Optimistic Skeptical Realistic
Attitude toward Work Driven Balanced Looking for meaning
View of Authority Love/Hate Unimpressed Respectful
Relationship Approach Self Sacrifice Reluctant to Commit Committed to success
Decision Making Team Orientated Self Reliant Good for the group

It was fascinating.

GENERATIONS PART 1

I just finished a long travel stint which culminated in a course at USC Marshall School of Business (Center for Telecom Management) on Telecom Leadership. The most interesting days were the study of ‘Generations’ and the impact on the market (Both as the workplace shifts and as the market demands new things). The definition of a generation:
‘The aggregate of all people born over approximately 20 years (One phase of life) who share common location in history, beliefs and behaviours and perceived membership in a common generation’.
The generations:
  • CIVIC – 1901-1924, The GI or Hero Generation
  • ADAPTIVE – 1925-1924, Silent Generation
  • IDEALIST – 1943-1960, Baby Boomers
  • REACTIVE – 1961-1983,
  • Generation XCIVIC – 1982-2002 (?),
  • Millennial Generation

One very interesting statement was that ‘The generation before wants them to act like their generation, when in fact the next generation reacts to the generation before them’. I found this a very interesting statement, and one that I came to understand through the discussion. The Baby Boomers (1943-1964) were described as optimistic, team orientated, focused on personal gratification / health and wellness, personal growth, youth, work and involvement. The defining events were JKF’s assassination, the Vietnam War, Watergate, broadcast TV, civil and women’s rights. This was the activist generation. This drove behaviour which was broadly characterized as ideological, spiritual, judgemental (A world of black and white), communitarian, perfectionism, values focused and narcissistic.While the Boomer’s crusaded for important changes (elimination of segregation, women’s rights), they also created an environment for their children where divorce reached an all time high, single parents became the norm, latch key kids were a major issue of the time, children were not as valued – looked at as a hardship, families started spreading out  and the average 10 year old spent 14.5 minutes a day with a significant adult role model.

These childhood experiences created Gen X, the nomadic (reactive) generation which is characterized by the following core values: accountability, speed, pragmatism, family, diversity and balance. An interesting quote was that Gen X watched their baby boomer parents come home exhausted and stressed from work and said I don’t want that. The Gen X behaviour was characterized as action orientated, results focused, self reliant, risk takers, informal, sceptical and tech savvy. Key Gen X events: The energy crisis, Atari, PCs, Jonestown, Three Mile Island, Ronald Regan Inaugurated, Challenger Disaster and the Exxon Valdez.This lead to significantly different attitudes between generations. Key examples:

  TV GenerationBoomers PC Generation‘Gen X’
Web What is it? Web is a tool
Community Personal Extended Personal
Perspective Local Multi-National
Career One Career Multiple
Loyalty Corporation Self
Authority Hierarchy Unimpressed
Outlook on Life Optimistic Skeptical
Attitude toward Work Driven Balanced
View of Authority Love/Hate Unimpressed
Relationship Approach Self Sacrifice Reluctant to Commit
Decision Making Team Orientated Self Reliant

A very interesting view into my generation and my parent’s generation.

(archive) LIKE ME?

Interesting, I have heard the following phrase frequently lately: ‘He/she is a nice guy but ….’ (Insert negative commentary on performance).
When I first started selling, a rep named John Van Atter (very successful copier salesman) who used to say ‘You don’t have to like me, but you need to respect me’. The context was that he did a good job and deserved the respect, but he really did not care if you liked him since it was not about whether or not you and he were going to be buddies. It was about performance.

TO BE A GREAT SALES MANAGER (archive)

I am not sure how this hit my email inbox, but it did and I set it aside. There are some interesting nuggets:

If you are currently a sales manager (Director of Sales, VP of Sales, etc.) or an aspiring sales manager, where do you get your training? If you are like me, you learned on the job by being promoted into management based on your success and communication skills with your fellow account managers. More times than not, you were selected by senior management because you were the best person at the time of the position vacancy.

(Comment: Not the most profound of insights. One would hope you got promoted because you were the best candidate?)

Back in the 70’s, Dr. Laurence Peter wrote a book called The Peter Principle. It focused on how, quite often, individuals are promoted beyond their level of competency (i.e., a good salesperson may not make a good sales manager). So, many of us were never trained on how to manage and strategize sales and salespeople when we started out. If anything, we have been educated through publications, mentors, and common sense based on our own personal experiences with other managers.

(Comment: I am note sure what the point of the ‘Peter Principle’ is. Of course people get promoted past their current competency, that is how people grow. One could argue that people are promoted based on a core competency: the ability to grow and succeed in a role. After all, would I promote someone who did not have the skills and could not grow to meet the goals? Of course the answer is no.)

To be a successful sales manager today, you need advanced human, business, and sales management skills that will help you and your team reach the corporate sales quota profitably.

Based on my experiences, I’ve collected the top ten variables to be a successful sales manager in today’s economy (not in any particular order):

1. To succeed in sales management, you need a large ego that is manageable. Daily, you will be tested about your business model theorems and programs, so you need to be strong enough to deal with being critiqued by your boss and your team members simultaneously and be confident enough to stand your position when you know you are right.
2. You must understand sales forecasting and have business vision. It is the key to successful sales program efficiency and evaluations.
3. To be a successful sales manager (and to get paid correctly), you need to understand the variables that are involved in your sales representatives’ quota calculation and its accuracy potential.
4. You must understand paperwork, because all sales managers have it in some volume. Off-line or online, your life will include management and review of sales quotas, expense reports, proposals, employee performance reviews, and sales forecasts.
5. You must have a sense of humor. Sales management by its very nature is a dog and hero syndrome. Some days you’re loved and some days you’re not on everyone’s holiday list. Being able to laugh will get you through the tough days.
6. You must understand technology and marketing strategy. No, not the programming and technical code intricacies of development, but general IT capabilities of your product or service (and yes, I have met sales managers in IT who were technology phobic).
7. Respect for the customer. Senior management teams of Fortune 1000 firms are suspect at best when dealing with salespeople. They have dealt with car salespeople, real estate salespeople and telemarketing firms. Just because your product is more sophisticated does not mean that senior management prospects will trust you. By showing respect to the prospect, you will develop their long-term trust and greater sales opportunities.
8. You must have the flexibility of a poker player to succeed as an IT sales manager. The IT business arena is continually changing. Being rigid in your operational policies and your sales model will only cause failure. Sometimes you just need to roll with your sales team to get the big deals.
9. You must be able to sell IT professional services and applications. You do not have to be the firm’s number one salesperson, but you have to prove to the management team and your account managers that you’ve been there and done that. Credibility always makes allies.
10. You must care about your sales team. Yes, at times they may increase your blood pressure, but they are just like you. They have wives, husbands, significant others, mortgages, car loans, and children. Treat them the way you were treated (or the way you wanted to be treated when you worked for a sales manager). They don’t work for you – they work with you. Hey – it’s only a job.

(Comment: I don’t agree with all of this, but it is food for thought, and that is good enough. I would absolutely make Number 10 – Number 1. One of the mistakes I see all the time. It is all about the team)

BECOMING A COACH (archive)

While on vacation I read an interesting book: the handbook of coaching. It was not what I expected.

It is a book that explains how to become a professional coach, like an executive coach or life coach. I have always told my wife that she would make an amazing executive coach, as she really understands people and how to manage.

One chapter I found particularly interesting was the do’s and don’ts of management coaching. Interesting thoughts:

  • Do direct the structure and process of the session (focus the conversation, the time constraints, the rules of the tribe) and the process issues of the session (the flow, sequence, what is appropriate when and where).
  • Do ask questions that explore ways your client might manage the future.
  • Do listen and reflect back what you hear to discover if your hearing is accurate.
  • Do ask your client questions about his or her experience that guide the conversation toward a preferred future.
  • Do stay with the coaching agenda, the topics in hand stay within time constraints.
  • Do stay in the present and future tenses, always looking for options and possibilities. Use yourself as an instrument of the future.
  • Don’t direct the content of the discussion or impose a prearranged agenda on your client.
  • Don’t rescue or offer direct advice to the client.
  • Don’t dominate the conversation.
  • Don’t compare the clients experience with anyone else’s, including your own.
  • Don’t let the client make you captive.
  • Don’t try to repair the past or to solve unsolvable problems.

I personally found the don’ts very interesting and a good lesson as I have found myself saying ‘Well, I did it this way’ instead of saying ‘Have you tried or considered doing it this way (Without a personal reference)’.

Interesting. Always learning.

I DO NOT KNOW (archive)

This is a powerful statement. I believe that when you really do not know, the best thing to do is admit it. But, I have watched in fascination as people try to cover up when they do not know. Invariably, they lose credibility because if the person asking the question really wants to know, they will continue to question until the truth becomes knows: the person does not know. Why do people attempt to cover up? A few suggestions:

1. They should know. Not knowing will make them look bad.

2. They believe that not knowing is a sign of weakness. So, they will not admit it at any cost, even their credibility.

3. They are being put on the defensive. Those animal instincts of survival kick in and they fight back instead of rationally admitting the truth.

4. They think that they know, lending credence to the old saying ‘You don’t know what you don’t know’. Or in this case, ‘You don’t know that you don’t know’. I have seen this many times in technical scenarios where people blather on with a technical answer that goes around in circles and really does not answer the question. It is frustrating.

In any case, if you don’t know something – there is a simple solution:

1. If you should know, respect everyone’s time and state: “That is a great question, I should know that. (Apologize if necessary). I will get that information to you by (Insert time and date)’.

2. If you just don’t know and it is something you are not expected to know: ‘I do not know. Let me follow-up with you after the meeting. Can I get the answer to you by (Insert time and date)?’

A simple way to maintain your credibility while dealing with the question at hand. I mention all of this because a few weeks ago I got sloppy on my forecasting review and was in both situation 1 and 3. I should have simply said ‘I don’t know’.

LEADERSHIP THOUGHTS.

Two leadership thoughts:

“The best leader is the one that can be replaced. When that leader disappears for a time, the team continues on successfully. That leader created a team of leaders, who’s long term goals and team dynamics supersede any leader”.  (Me: Reflecting on the fact that the truly strong leader should not look at this fact as ‘I can be replaced easily’, but as ‘I built an amazing team’.

“He was not a bad leader because of the decisions he made. He was a bad leader because he did not make decisions”  1st Sgt. commenting on Lt. Dike, Band of Brothers, Episode 6.

Band of Brothers is one of the greatest war movies (It is actually a 10 part series) ever made for so many reasons. It shows the sacrifice that these men made, the people speaking in the episodes are actual survivors and it is based on facts. These are true heroes and when my boys are old enough, I will sit down with them and watch this end to end. Our youth should know from where their freedom came.

It also provides very interesting perspectives on leadership. There are many leaders in the series, really bad ones and many ‘quiet’ leaders. The most notable is the leader who moves from platoon, to company to battalion leader through humility, strength of character and a clear belief that he would not send men to do that which he would not do himself – he lead by example.

The concept of quiet leadership is tackled in a Best of HBR collection: Stealth Leadership. In every article they focus on the perseverance of the quiet leader who leads continued change and growth. This is a marked shift from the towers of industry and ‘heroic’ nature of leadership that business articles and the media industry often shove upon us. As they state in the preface:

“What comes to mind when you think of inspiring leaders? Heroes taking action amid heart stopping crisis? Towering figures on a white horse … If so, get ready to adjust your sights. Too many charismatic CEOs eventually fail to sustain their organizations greatness …  the model for quiet, modest leadership is just as rigorous – if not more so. These heroes give people the respect and freedom they need to excel, within a highly disciplined code of conduct. They motivate people through exacting standards, not charisma. They are “tempered radicals” who lead through example and seek power through collaboration, not confrontation”

One of the articles (We Don’t Need Another Hero: Joseph L. Badaracco, Jr.) provides four rules to handle ethical challenges and make decisions:

1. Put things off tomorrow: When dilemmas escalate, buy time. It can spell the difference between success and failure. Temperatures lower, and time is made to make the right decision.

2. Pick your battles: Protect your political capital – Before taking a stand quiet leaders calculate the risk and returns to that political capital.

3. Bend the rules: Find ways to maneuver within the rules’ boundaries.

4. Find a compromise: An unwillingness to compromise may be morally principled – but it is unrealistic in most situations. Craft responsible, workable compromises.

I personally found these articles very interesting. I know that a week ago I made a mistake, I took a morale high ground when I simply should have found a compromise, despite the other person being wrong. My actions did not further my cause. As it would happen, as I reflected on these articles, the Globe&Mail published an article comparing the heroic ‘type’ leadership of Carly Fiorina and the quiet operational leadership of HP’s new CEO, Hurd. Some interesting facts to ponder, as they relate to leadership:

Reputation: Fiorina: Celebrity CEO. Hurd: Boring ops guy

Claim to fame: Fiorina: Lead the acquisition of Compaq (Which many still wonder about).   Hurd: Drove efficiency at NCR, growing profits 5X.

Leadership style: Fiorina: Jetsetter who bought 2 corporate jets while in the middle of corporate layoffs. Showed up at CES (Consumer Electronics Show) with Matt Damon and Gwen Stefani; big spotlight seeker.  Hurd is laser focused, having cut 15K HP jobs within months of taking the job. He did not go to CES and shares the spotlight with senior managers to demonstrate new accountability. Hurd’s trademark quote: “You want to go to where the puck is going, not where it has been”.

Accolades: Fiorina: Fortune’s most powerful woman in business, for 6 years. Track record at HP is questionable.   Hurd: When he left NCR to go to HP, NCR shares fell 13%.

An interesting quote on Fiorina from Winners and Losers 2005 : Fiorina (Loser):   “For much of her career, Carly Fiorina’s fans were singing “nobody does it better.” But by the end, they were drowned out by the critics singing “you’re so vain,” accusing the former CEO of Hewlett-Packard Co. of spending too much time in front of the cameras instead of executing the board’s strategy. She was ousted in February, while HP’s stock was down two-thirds from its peak in 2000.”

It would appear that the glory seeking leader is bound to fail while the truly great leader builds a great team, puts them up high and succeeds with the group.

ARCHIVE: KEEP IT SIMPLE.

I have seen this time and time again, sales people and managers who work hard to make tasks more complex than they need to be. A world that now includes CRM systems, instant messaging, easy to set-up portals, tools, tools, more tools and instant access information all work to make it more complex.

While watching the move Primer,  they made an interesting statement:

How did the Americans solve the problem of writing in space? They invested $1MM into building a pen that could write at any angle and in zero gravity.

How did the Russians solve the same problem? They used a pencil.

In day to day work, it often pays to boil the problem down to base elements. Simpler problems. Simpler solutions.

It is easy to make it complex, hard to make it simple. Leaders need to help teams make it simple.

CAVALRY ISN’T COMING (archive)

I found this anecdote interesting, in a meeting the business leader provided the following guidance to his team as they were thinking about growth: “Be the architect of your own rescue. The cavalry ain’t coming”.

It is an interesting statement to ponder. I have personally always adopted this approach, but have witnessed many people who come to the table with the problem and not the answer. The true leader frames the problem and provides options on how to get to a solution. Another cliche that is applicable “Are you part of the problem or part of the solution?”

In my business review last week, I faced this. On my overview, there were many challenges. As I looked at the format of the review (It was provided) I decided to take each challenge and add in the ‘Action’, whether it be an ask of another team, resource ask or an action that my team was undertaking to address that challenge. It drove home one message: our team has challenges, but our team also has a plan to be successful.

So, part of the solution or the problem? The cavalry isn’t coming.

ARCHIVE: A LEADERSHIP THOUGHT.

Not sure where I read or heard this, but I wrote it down:

In command, out of control. The good leader with a good team provides direction so that the team is focused on down, not up. Let them resolve the situation.

From management guru Kevin Kelley (I have no idea who he is .. but it is an interesting statement).

KILL A CAREER (from the archive)

In the book Corporate Confidential (Cynthia Shapiro) the author provides an outline of hazards that can kill a career, interesting ….

  • Expense Reports: “Companies look very closely at how you choose to spend their money”
  • Email: “Too many employees believe email is private, it is not .. employees are using email too casually”
  • It is dangerous to do what your company says: Many companies preach life balance when they are actually saying “staying on top, staying ahead of the curve .. and putting needs of the company first – at all costs”
  • Skills and talent aren’t what’s most important: “Even if you have the best skills in the company … no doors will be opened to you unless you gain the trust of those at the top. Trust is based on the company’s perception of you”
  • There’s no right to free speech: “Employees are being quietly removed from their organization every day for speaking their minds ..”
  • If you are in the wrong camp, you can be mistaken for the enemy: The “us versus them” scenario can be very damaging (Especially in the us (employees) versus them (corporate) scenario).

Some very interesting thoughts to consider. While each should be considered, they need not be obeyed .. but conscious understanding of the implications allows people to see and move around future pitfalls.

Also, a rather depressing view of business. One would hope that the company leadership build a more enlightened environment (or you should build it as the leader).

WHY NEW LEADERS FAIL (from the archive)

Development Dimensions International surveyed 944 human resources professionals on why internally promoted leaders failed. Here are the results for consideration:
  • Poor people skills: 53%
  • Personal qualities (style, attitude, habits): 53%
  • Poor fit with company culture: 44%
  • Couldn’t get results: 43%
  • Don’t have the skills to do the job: 36%
  • Poor strategic or visionary skills: 33%
  • Poor motivational fit with the job: 27%
  • Inadequate preparation: 22%
  • Lack of experience (Not ready for the position): 21%
  • Unrealistic expectations for the job: 18%
  • Other: 7%

For those who would like to be promoted, here is a checklist of ‘leadership potential’ indicators:

  • Motivation to lead: Has upward ambition, actively pursues leadership opportunities. (I read this as willing to go beyond current role – be a leader in other areas – stretch targets)
  • Authenticity: Is genuine and true, has integrity, promotes trust and is confident.
  • Brings out the best in people: Optimizes talent, inspires performance, unties others to common goals.
  • Learning agility: Learns from mistakes, learns new information, is curious.
  • Receptivity to feedback: Seeks and uses feedback, accepts criticism and is humble.
  • Adaptability: Accepts change, adjusts quickly and balances many demands.
  • Conceptual thinking: Thinks broadly, sees many perspectives and understands connections.
  • Navigates ambiguity: Simplifies complex situations and sees in shades of grey.
  • Cultural fit: Has personal style or qualities that fit with the company culture.
  • Passion for results: Gets things done, overcomes problems and refuses to give up.
 A very interesting article. I think I will use this list as a check list as I interview.

WIN TOGETHER, LOSE ALONE. (From the archive)

Last week I was watching The Apprentice. It was a very interesting study in leadership. The project manager for the male team agreed to the project manager role as long as the team obeyed him, adopting a clear command and control style of leadership.

Through the program, he exerted his control. Two noticeable events:

1. One person on his team made an appointment for 1130. He wanted if for 1100. In front of everyone he told him that he expects him to follow commands to the ‘T’. If he wants 1100, he does not want 1130. He had the guy rebook the appointment.

2. He went to oversee the creation of a costume and left 6 people from the team to brainstorm the creative aspects of the tasks. The 6 did well and were very proud of their output. The team leader returned, told them to pitch him their ideas and without team consultation, over rode the 6 and eliminated all of their work from the presentation.

It was fascinating to watch. Fortunately for this leader, they won. But if they had not won, I can guarantee you he would have been viewed as the weakest link and fired. Why?

It comes down to a personal belief of ‘Win together, lose alone’. As a leader, if you take his approach and dictate the path (all the time), then people will not feel responsible for the team’s actions and output. Those actions are dictated, not collaborative, so there is no buy-in. There is no sense of team. Decisions will be viewed as the leader’s decisions. If they go bad, where will the blame be assigned? The leader. In this case, if they would have lost, the team would have pointed to how he did not discuss the decision to eliminate the work of 6 from the presentation – he just over turned it (Just one example of his poor leadership).

This does not mean that command and control leadership is never warranted. On the contrary, I have personally witnessed it employed effectively on many occasions. But, for this leader, I would suggest that he read the book Primal Leadership. Primal Leadership (HBR) studied effective leadership styles and discussed how the effective leader uses many styles and creates resonance within the team:

He is attuned to people’s feelings and moved them in a positive emotional direction. Speaking authentically from his own values and resonating with the emotions of those around him, he hit just the right chords with his message, leaving people uplifted and inspired even in a difficult moment. When a leader triggers resonance, you can read it in people’s eyes: They are engaged and they light up.

The effective leader employs different leadership styles for different situations (There are 6 styles: visionary, coaching, affiliative, democratic, pacesetting and commanding). Employing the wrong style in a situation causes dissonance, which often takes the team down the wrong path over the long term.

Lucky for this guy, it was a 24 hour challenge. Another 24 hours or a loss would have seen it unravel – because he did not match his leadership style to the situation.

ARCHIVE: RAMPING IN A NEW ROLE.

I am going through one of those unbalanced times or ramping periods as part of a new role. Weekly, I take the time to step back, think about my success philosophy and ensure that:
a) My actions are not busy work, that I am moving the big rocks forward.
b) That I am learning, whether it is internal process, team dynamics, operations or customer interactions.
c) That my ramp has a plateau (Time wise) and will re-balance due to an increase in proficiency.
d) My family know how much I love them, as I am seeing them less. This is not an individual’s change, it is a family change. Afterall, everything I do is for the family – without them my career and business success is irrelevant.
After 3 months in my new role, I see the shape of that ramp – and that is a good thing.

THE INTERVIEW QUESTION (archive)

I have been running a few interviews over the last few days and asked a peer to be part of the process. As this is for a sales position, he has a few specific questions, one is the following:
You have a red cube, how many sides are on that cube?
You cut that cube in half, how many red sides do you now have?
If you count out the number and answer, you are the kind of person who jumps to fix problems. If you ask questions (Like – is it hollow?) then you are consultative in nature – meaning that you will listen to your customers, ask questions and take a consultative sales approach.
Me? I answered with the following:
There are 0 red sides because the world does not exist and we are all just an alien’s dream.
I detest stupid interview questions.

JACK: STRAIGHT FROM THE GUT (archive)

I just read my first Jack Welch book – Straight from the Gut. While his points are interesting and have become standard business practice: the vitality curve, etc., I was left with a different impression than the one that gets sold to the world; captain of industry – trend setter – business icon.
In the end, I could only think: Nice life Jack. I do not admire you.
1. He worked all the time. He often referred to his work schedule of in the office early, traveling often, going on marathon business reviews (as a regular part of the business – ending at 8 or 9PM and then going out for drinks).
2. He constantly talked about how his first wife did a great job of ‘raising the kids’. Good business man – absent father, it would appear. I wonder if they will grow up to be titans of business or ticked off youth who never want to be like their workaholic dad.
3. That great wife divorced him. As he put it, they had grown apart. I wonder why? Good for you Jack. You built a great company. You are famous and rich. You have a second wife who you are close too (He refers to the fact that she can talk business with him). But at what cost?
4. When he did have time to spend with the kids, what did he do? He went off to the club to golf every Saturday morning.
For me, no thanks. I often see executives who are leading companies or divisions and doing it at a break neck pace – traveling everywhere, doing all kinds of dinners with clients and long night business reviews and I honestly do not know if it is worth it. On the other side, I see people running companies and doing it in a completely different way (balanced), and I admire those business people.
To be successful in business WHILE being successfully at home is – in my mind – the ultimate accomplishment.
Sorry Jack – I read your book and in the end, you and I are on different pages.

MOTIVATION ADVICE. (from the archive)

An executive gave me a great piece of advice the other day, and I think this applies to sales managers and to sales people (actually – employees in general):

When he first started into management – his biggest shock was that not everyone is motivated in the same way. He was motivated by wanting to move up and to take on bigger challenges. But many of his people, who were solid performers, did not want the same thing. Many of his people were happy with their life the way it was, they did not need a promotion, they did not need a change in job role or a big challenging project – they were happy. What motivates people is often different – some people want to climb the corporate ladder, some people are motivated by money, others by family, charity, church and their life outside the office. And that is alright.

Diversity should be cherished. To be effective in sales or management, I believe that you really need to understand what motivates people, and understanding that everyone is different should always be at the forefront of one’s mind.

ARCHIVE: A CONFRONTATION.

A book that I read recently (Crucial Confrontations, Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler) walks through the process of handling – as you would expect – crucial confrontations. Those events where promises are broken, expectations are violated or behavior is less than acceptable.

One of the points that I found most interesting is the human condition called The Fundamental Attribution Error which states:

Assuming that others do contrary things because it is in their makeup or they actually enjoy doing them and then ignoring any other potential motivational forces is a mistake. Psychologists classify this mistake as an attribution error. And because it happens so consistently across people, times and places, it gets a name all its own. It’s called the Fundamental Attribution Error.

I have done this – and I find myself watching for it now. Do I look at that person and think that they are doing that because it is part of their DNA or because they are intentionally attempting to bother me or is it for other reasons (it often is)?

A common example: Did that person really mean to cut you off, are they a rude person as part of their DNA or was it an honest mistake?

It has slowly changed the way I look at situations and ultimately, how I handle them. I am definitely better for it. As an aside, it is one of the best management books I have ever read.