I have seen this time and time again, sales people and managers who work hard to make tasks more complex than they need to be. A world that now includes CRM systems, instant messaging, easy to set-up portals, tools, tools, more tools and instant access information all work to make it more complex.
While watching the move Primer, they made an interesting statement:
How did the Americans solve the problem of writing in space? They invested $1MM into building a pen that could write at any angle and in zero gravity.
How did the Russians solve the same problem? They used a pencil.
In day to day work, it often pays to boil the problem down to base elements. Simpler problems. Simpler solutions.
It is easy to make it complex, hard to make it simple. Leaders need to help teams make it simple.