“We judge ourselves by our intentions, but we judge others by their actions”

An interesting statement (I think it came from Ken Blanchard). Personally, I work to ask questions to understand people’s intentions before making a judgment on their actions.

It changes things, especially in the world of email and IM where 95% of what is communicated is lost, as the majority of communication is non-verbal, and therefore not available when communicating electronically.

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