FOLLOWERS AS LEADERS

 

Catching up on my HBR reading. The article General McChrystal’s Failure of Followership has an interesting point of view on why the General has failed as a leader in Afghanistan:

The story provides more evidence that McChrystal is not now, as he never was, the kind of a follower you want as a leader. In contrast to the old days, when manly virtues seemed to suffice, in the 21st century this style of leadership will no longer wash. As the delirious reception to Obama’s nomination of General David Petreus to replace McChrystal testifies, what we want now are leaders who can be, simultaneously, followers, commanders who can cooperate and collaborate as skillfully as they can command and control. It’s a lesson as applicable to the boardroom as it is to the battle field — and one better learned before, not after, the fact.

Having just watched the Green Zone, it continues to be clear that this will require the best of leaders.

THE ONTARIO EARTHQUAKE

 

Last week while sitting around a conference table, the building began to shake. We all stopped, it really was shaking. As the G20/G8 was just about to kick off, the first thing that went through my mind was ‘Wonder if it is a bomb or something?’.

Turns out it was a genuine earthquake in the Ottawa region, felt as far away as New York city. A colleague passed on a picture of the devastation from a trusted source.

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TIPS FROM OMDURMAN

 

I was reading the story of the Battle of Omdurman in a Military History magazine on my flight yesterday. A traditional colonial slaughter:

At the Battle of Omdurman (2 September 1898), an army commanded by the British General Sir Herbert Kitchener defeated the army of Abdullah al-Taashi, the successor to the self-proclaimed Mahdi Muhammad Ahmad. It was a demonstration of the superiority of a highly disciplined European-led army equipped with modern rifles and artillery over tribesmen with older weapons (note: spears, arrows, swords) and marked the success of British efforts to re-conquer the Sudan. However, it was not until the Battle of Umm Diwaykarat, a year later, that the final Mahdist forces were defeated.

At the end of the article, the author provided the following insights into the battle, he called these “Lessons”:

  • If armed with spears, don’t charge machine guns. In fact, infantry should never charge machine guns, a lesson Kitchener should have communicated to troops in France in 1914.
  • Career-wise, it never hurts to bring a journalist like Churchill  to write the story up.
  • Artillery, machine guns and gun boats are superb things to have on your side when fighting masses of poorly armed tribesmen.
  • Bring a gun to a sword fight.
  • Bring artillery to every fight.

Good advice all round.

THE G20 AS A CAUSE

 

This weekend saw a number of ‘protesters’ in Toronto for the G20. Riots broke out, windows were broken, cars fired. As the Toronto Star put it:

On Saturday afternoon, as TV stations played and replayed images of anarchists torching a police car at the iconic intersection of King and Bay Sts., the mayor noted he had spent the week trumpeting Toronto’s story to international journalists — a financially stable, diverse and vibrant city.

“Does today send signals about Toronto that I wish weren’t sent?” Miller said. “Yes, absolutely, but the underlying facts about are city are still there.”

As it was going on Saturday night my son asked me:

‘What are they protesting?"’

I did a web search. We watched the news. We could find nothing. So I responded ‘I don’t know’.

So these ‘protestors’ did not get a message out. Why? Because they are a bunch of hooligans, who will justify their destructive actions on their anarchist, anti-government approach where the ‘cause justifies the means’. But in the end, nothing was accomplished – they sent no message of value.

The only message that I took away from the whole thing is that we should lock them all up, that they are simply hooligans who do not respect others and that hopefully no Police were hurt while apprehending them.

Besides, this is Canada. We don’t do that kind of thing here.

So much for the ‘cause’ …. common thugs.

Update: Check out 25 amazing photos of the event here.

LEADERSHIP DECISIONS

 

The leadership call that President Obama made yesterday, sacking his top General in Afghanistan, represents a good topic for debate.

When I was last interviewing for a leadership role I was asked a question I had never been asked before;

You have a super star sales rep. I mean that rep is blowing it out of the water, all the time. But the rep is disruptive, not being a good team player. Not following process, being demanding, among other things. What do you do?

My answer was pretty simple. In that case i would set expectations, encourage mentorship, actively engage, coach as things happened, and seek results and change. If there is not agreement to seek change (the rep didn’t see the problem at hand, which is common. Many people are in denial of their own shortcomings), then i would take a more formal route like a plan.
I wonder if the President missed an opportunity here, considering the following;

  1. The general is doing a good job and making progress in an untenable situation where others have not.
  2. The guy clearly cares, his heart and soul is in it.
  3. The Afghan President wanted the general to stay as he believed that more change at this juncture is really bad (I would agree).
  4. There was a real opportunity to demonstrate that he could look beyond the insubordination, that it wasnt about him, that it was about the soldiers and the Afghan people.
  5. That the appropriately chastised general would realize that his leader spared him, and would invest his gratitude for not ending a long career into a serious attitude change.

In the end, we will never know because it is all about that last point. The general has been involved in 2 cover up scandals, has shot off his mouth before and is clearly trying to play general and politician (which he is clearly not adept at  .. He is a tool, to be employed by a skilled leader). He also prides himself a little too much on being the rebel or cowboy. If achieving 5 was not possible then he made the right decision.
After all, success will be all about people and the team, not one general.

THE US ARMY AND ROLLING STONE

 

A few years ago I blogged about Generation Kill, the HBO miniseries based on a Rolling Stone reporters experience in Iraq while embedded with the marines. The article was The Killer Elite and spawned the book Generation Kill. The article was not good for the marines. On a personal level, I found the whole thing quite sad and it painted an unpleasant picture of the war and the future for that country. Not inspiring. For several of the marines in the book, it lead to grave consequences:

Sergeant Espera was forced to leave the battalion and SSgt. Eric Kocher was disciplined for his actions in retrieving a fellow Marine who was wounded after stepping on a landmine.[2]

I am not sure how Rolling Stone does it, but their latest expose is even more damning. The article The Runaway General is a candid portrait of the situation in Afghanistan. Most people are ignoring the real issues in that country as the personal drama of whether or not President Obama will fire General Stanley McChrystal for his teams inappropriate comments in the article and open disdain for the White House.

Reading the article, I was left scratching my head. The strategy that the military is employing is a mix of military suppression, infrastructure rebuilding and active recruitment of a positive image within the Afghan community, called counterinsurgency:

From the start, McChrystal was determined to place his personal stamp on Afghanistan, to use it as a laboratory for a controversial military strategy known as counterinsurgency. COIN, as the theory is known, is the new gospel of the Pentagon brass, a doctrine that attempts to square the military’s preference for high-tech violence with the demands of fighting protracted wars in failed states. COIN calls for sending huge numbers of ground troops to not only destroy the enemy, but to live among the civilian population and slowly rebuild, or build from scratch, another nation’s government – a process that even its staunchest advocates admit requires years, if not decades, to achieve. The theory essentially rebrands the military, expanding its authority (and its funding) to encompass the diplomatic and political sides of warfare: Think the Green Berets as an armed Peace Corps. In 2006, after Gen. David Petraeus beta-tested the theory during his "surge" in Iraq, it quickly gained a hardcore following of think-tankers, journalists, military officers and civilian officials. Nicknamed "COINdinistas" for their cultish zeal, this influential cadre believed the doctrine would be the perfect solution for Afghanistan. All they needed was a general with enough charisma and political savvy to implement it.

With billions of dollars being deployed and hundreds of thousands of troops, the future does not look so bright:

When it comes to Afghanistan, history is not on McChrystal’s side. The only foreign invader to have any success here was Genghis Khan – and he wasn’t hampered by things like human rights, economic development and press scrutiny. The COIN doctrine, bizarrely, draws inspiration from some of the biggest Western military embarrassments in recent memory: France’s nasty war in Algeria (lost in 1962) and the American misadventure in Vietnam (lost in 1975). McChrystal, like other advocates of COIN, readily acknowledges that counterinsurgency campaigns are inherently messy, expensive and easy to lose. "Even Afghans are confused by Afghanistan," he says. But even if he somehow manages to succeed, after years of bloody fighting with Afghan kids who pose no threat to the U.S. homeland, the war will do little to shut down Al Qaeda, which has shifted its operations to Pakistan. Dispatching 150,000 troops to build new schools, roads, mosques and water-treatment facilities around Kandahar is like trying to stop the drug war in Mexico by occupying Arkansas and building Baptist churches in Little Rock. "It’s all very cynical, politically," says Marc Sageman, a former CIA case officer who has extensive experience in the region. "Afghanistan is not in our vital interest – there’s nothing for us there."

Military men acting as enforcement, government and diplomat. A volatile mix and it would appear that the despair continues for that region with very little hope, a lot of wasted money and no end in sight.

What I don’t see is someone looking at the big, monster UN with a critical eye.

GOOD OLD FASHIONED SELLING

 

I experienced good old fashioned selling a few weeks ago from the Culligan rep, as we bought a soft water system. I was an easy sell, I knew I wanted Culligan (this would be my third purchase) and it was simply a matter of picking which one and working through the details.

The rep did a good job of walking through the steps, and as this is an industry that seems quite stable and without change, their sales model was pretty by the book. A binder, with his sales materials and good old fashioned reference letters from happy clients.

And when I received my final bill from them in the mail, it had a form asking me to reference them to another client with the offer of free bags of salt for the reference.

Good old fashioned selling, that worked.

A DRY EYE

 

I don’t usually watch these videos when they float around, but if you can keep a dry eye while watching this video of US soldiers coming home to their families and children then you are truly a rock. I don’t know how they do it, leaving their families for 6 months+ at a time. I know I couldn’t.

 

Hats off to the troops and the sacrifice they make on our behalf.

HOW A MAN AGES .. OR SHOULD

 

I have been enjoying Esquire magazine lately. Very well written and a great cross section of articles. The article How a Man Ages .. or Should is the chronology of the transitions that we ‘men’ should go through as we age, made me laugh and think. A few highlights.

Age 26

Having whatever everyone else is having. → Having a usual — Scotch neat, a gin martini, a manhattan, whatever. Know thy drink, know thyself.

For me, it is Gin & Tonic. Preferably Hendric’s, with a slice of cucumber.

Age 27

Renting a tux. → Owning a tux.

I have to say I am on the fence about this one. Black Tie isn’t really Black Tie anymore. Most events that are ‘formal’ leave a lot of room for interpretation. I didn’t buy a tux until last year, and did fine. But I have to admit, it was way overdue. So on this one, I would say it is more of a 35 requirement (unless you live in England, where they are simply mad for Black Tie).

Age 30

Boot and rally. → Call it a night.

I have to agree on this one. The all nighter has not been in my blood for a very, very long time … around this age actually and the arrival of children. Who wants to be the Dad with the headache in the morning?

Age 33

Using quotes from Porky’s, Meatballs, Office Space, and Old School in conversation. → Using quotes from assorted wise men. Faulkner is good. Churchill is better.

I prefer to do both. Name that quote, “I was a one man wolf pack’. For the record, I own a few Churchill quote books.

Age 40

Knowing your fantasy-football ranking. → Knowing your cholesterol levels. And your blood pressure. Start getting annual checkups, and ask for the works, and listen to your doctor. Listen.

So true. Things start to break when you cross 40 …. I am a 3. A little less bacon, sad but true.

Age 43

Saving money whenever you can. → Realizing that some things in life — flying first class, a good watch, good liquor — are always worth the money.

Absolutely. It isn’t about quantity, it is about quality.

Age 44

Playing sports that leave your knee/shoulder/wrist aching for days. → Making exercise a top priority. If you’re not getting stronger, you’re getting weaker.

This one hit me around 36. I was sitting in my office and experiencing lower back pain and I realized, ‘what the heck? you are way to young for this. Change it’.  As an Orthopaedic Surgeon said to me last week, ‘I don’t operate on overweight 90 year olds.’ ‘Why? too risky?’ I asked. ‘No’, he responded ‘they don’t exist’.

And last … Age 58 and on …

Doing, watching, and listening to things because you’re supposed to. → Doing, watching, and listening to whatever you want.

Life is good. Lots of adventure left ….

INVICTUS

 

One component of a lot of travel is that you catch all the movies. I had passed the movie Invictus several times before deciding to watch it. I am glad I did. The story of Nelson Mandela and the evolution of South Africa is both a sad and inspiring story. From IMDB:

Nelson Mandela, in his first term as the South African President, initiates a unique venture to unite the apartheid-torn land: enlist the national rugby team on a mission to win the 1995 Rugby World Cup.

The word Invictus is from Latin, meaning unvanquished. The movie centers around the poem Invictus by English poet William Ernest Henley (1849–1903) that Nelson Mandela kept close for inspiration during his years of captivity:

Out of the night that covers me,
Black as the pit from pole to pole,
I thank whatever gods may be
For my unconquerable soul.

In the fell clutch of circumstance
I have not winced nor cried aloud.
Under the bludgeonings of chance
My head is bloody, but unbowed.

Beyond this place of wrath and tears
Looms but the Horror of the shade,
And yet the menace of the years
Finds and shall find me unafraid.

It matters not how strait the gate,
How charged with punishments the scroll,
I am the master of my fate:
I am the captain of my soul.

The author’s life makes the inspiration clear:

At the age of 12, Henley fell victim to tuberculosis of the bone. A few years later, the disease progressed to his foot, and physicians announced that the only way to save his life was to amputate directly below the knee. It was amputated when he was 25. In 1867, he successfully passed the Oxford local examination as a senior student. In 1875, he wrote the "Invictus" poem from a hospital bed. Despite his disability, he survived with one foot intact and led an active life until his death at the age of 53.

I have a few friends from South Africa. While it is recovering, it is still a sad story. A beautiful land, with much hope and opportunity, ravaged and struggling after many, many years with many tough years ahead, like so many African nations.

We live blessed lives.

“I”

 

I was reading through an article on a new company that is entering a mature Canadian market last week. In the article, the CEO made the point that of the five companies trying to enter the mature market, only one would survive. And in a telling statement, he was quoted as follows:

“I know I’m going to be that one”.

What a curious use of the word “I”. I know the impression it left on me.

To this day, I clearly remember how I learned the “I” lesson six years ago. There was a new incoming President and I had a 1:1 with him to walk him through the status of the business I was managing. After the 1:1, I was given this piece of feedback:

                “Michael used the word “I” to much”.

“I” have never forgotten that. I was crushed, but “I” was very self conscious of the word from then on. A great lesson. It sounds trite, over used … a cliché, but there is no “I” in team. As a mentor once taught me:

“Focus on the success of your team and the people working with your team and your success is a forgone conclusion”

Remember “WE”.

MORE ON TECHNOLOGY DOWNSIDE

 

Two additional NY Times articles on technology and the negative implications on productivity:

An Ugly Toll of Technology: Impatience and Forgetfulness

Has high-speed Internet made you impatient with slow-speed children?

Do you sometimes think about reaching for the fast-forward button, only to realize that life does not come with a remote control?

If you answered yes to any of those questions, exposure to technology may be slowly reshaping your personality. Some experts believe excessive use of the Internet, cellphones and other technologies can cause us to become more impatient, impulsive, forgetful and even more narcissistic.

“More and more, life is resembling the chat room,” says Dr. Elias Aboujaoude, director of the Impulse Control Disorders Clinic at Stanford. “We’re paying a price in terms of our cognitive life because of this virtual lifestyle.”

More Americans Sense a Downside to an Always Plugged-in Existence

While most Americans say devices like smartphones, cellphones and personal computers have made their lives better and their jobs easier, some say they have been intrusive, increased their levels of stress and made it difficult to concentrate, according to a New York Times/CBS News poll.

Younger people are particularly affected: almost 30 percent of those under 45 said the use of these devices made it harder to focus, while less than 10 percent of older users agreed.

Blackberries, iPhones and laptops in meetings are very distracting. A challenge at Microsoft (where everyone sits in meetings with their laptops open), famously written up in the article Minding the Meeting, or Your Computer?. What the article suggests is that laptops are not a problem in MS meetings, which is simply not the case. No matter what the published ‘etiquette’, the reality is that a laptop or Blackberry or iPhone will constantly distract.

I never thought I would say ‘too much technology’.

YOUR BRAIN ON THE COMPUTER

 

The N.Y. Times article Hooked on Gadgets, and Paying a Mental Price discusses how people are no longer living in the moment, buried under by the ‘email a minute’ culture and too linked to technology.

Mr. Campbell continues to struggle with the effects of the deluge of data. Even after he unplugs, he craves the stimulation he gets from his electronic gadgets. He forgets things like dinner plans, and he has trouble focusing on his family.

His wife, Brenda, complains, “It seems like he can no longer be fully in the moment.”

Scientists say juggling e-mail, phone calls and other incoming information can change how people think and behave. They say our ability to focus is being undermined by bursts of information.

These play to a primitive impulse to respond to immediate opportunities and threats. The stimulation provokes excitement — a dopamine squirt — that researchers say can be addictive. In its absence, people feel bored.

That is a very dangerous assertion. That in the absence of activity, people feel bored. The act of doing something, of being busy is the ‘rush’ or the goal. An old boss of mine used to make a comment when I would talk about my activity level. He would first ask what I was doing, assessing whether my activities were actually productive or time filling. And often he would help me realize that many of the things I was doing were just ‘busy work’. They were not progressing me to the goal, at that time – the goal was selling more.

Email is a dangerous feeder of the ‘busy work’ feeling. And just because we are busy, it does not mean that we will be successful. It is an artificial sense of accomplishment. There is no correlation to success.

It is all about what you are doing. As an aside, I frequently turn my Blackberry off.

CANADA URGES DEBT REDUCTION

 

As the G20 and G8 approach in Ontario, Canada has made it clear that we will urge debt reduction among the foreign governments of the world:

Canada will push for the Group of 20 countries to develop clear plans for cutting their budget deficits when leaders meet later this month in Toronto, Canadian Finance Minister Jim Flaherty said on Monday.

Meanwhile, the new British Prime Minister has made it clear that the UK needs change. The change is in the form of the UK looking to Canada for radical debt reduction programs, like those that Canada adopted in the 90’s:

The Chancellor will announce a "once-in-a-generation" revolution in public spending inspired by Canada in the mid-1990s, when the government turned a budget deficit of nine per cent of GDP into a surplus.

Canada brought public spending under control guided by the principle that people should ask "what needs to be done by government and what we can afford to do".

Today the UK spends more money on financing debt than they do on education. The UK spends 70Bn GBP annually to service debt. I do not relish what the UK is about to go through, and I remember those times in Canada. But it was a worthwhile endeavour, note the trajectory after Paul Martin’s 1995 budget, the year when the government got serious about debt reduction. 

Fed_debt

A full history of Canada’s debt can be found here, complete with charts. Interesting read.

Hopefully Canada will take their own medicine. After running a positive budget for the last 13+ years while paying down debt, this recent recession and massive stimulus spending has really put a dent in the debt meter.

THE WORLD HAS GONE MAD: TWITTER FOR YOUR CAT

 

I am not a big fan of Twitter. I don’t follow anyone and don’t have an account. Perhaps if I was from a younger generation, I would. After all, I am sure my buddies and I would have one or two jokes being shared, while moving from pub to pub (although, they would all need to be expunged prior to employment).

And of course, as with all technology, companies seek out new uses. Sony has just announced a lifelogging application that uploads to Twitter.

The lifelogging device, which was prototyped in collaboration with the University of Tokyo, is equipped with a camera, an acceleration sensor, a GPS, etc to record the activities of a cat.

Using the data collected by the acceleration sensor, etc, the device deduces the activities of a cat such as walking, sleeping and eating.

The device can be used with the Twitter service and automatically posts comments in accordance with the activities. The lifelog data is first transmitted to a PC via Bluetooth, and, then, comments are posted on Twitter. For example, it is possible to automatically post a comment like "This tastes good" when a cat is eating something.

Now, I love animals. I live in a family of animal activists. At one time we had a dog and four cats at the same time. And it runs in family. My son is on a school trip and he called last night and said they were at the Humane Society and he donated all of the money he had left because it is for the animals.

But knowing everything my cat does? Pass.

FOXCONN

 

I had not heard of the company Foxconn until it started to hit the press over the last few weeks, after a host of employee suicides.

More care urged for after FoxConn suicides

Some Foxconn employees get 20% pay rise

Reading the articles is a fascinating journey into China as you learn about this mammoth company that employs 800,000+ employees. The Foxconn walled city within Shenzhen (which is known as outsource city) is unbelievable, housing more than 270,000 employees with all of the city within a city services (fire, ambulance, hospital, shopping, transit).

hon-hai-map.gif

Living in a city built by my employer is definitely a foreign concept and the scale is mindboggling.  Via.

EDUCATIONAL STANDARDS

 

I am constantly amazed at how different my children’s education is from mine. The volume of homework (they actually have homework in the evening, I don’t remember doing homework in Grade 5, 6 or 7), the rigour (my eldest is going through full 1.5 hour exams in his classes in Grade 7 this week) and the quality of education.

A few weeks ago, our son brought home the class science project …. they hatched them in the class!

SAM_0205

Progress, for sure.