This weekend we bought a car. We could not find the one that we wanted at the dealership so he called around until he found us exactly what we wanted and then introduced us to that dealership.
Now that is service. As an aside, making a car purchase using Google translate on my iPhone was surprisingly effective although I found the one phrase the dealer did know in English rather frustrating:
“No discount. Company policy. One price”
So much for negotiating (smile).
During our travels from dealer to dealer (car shopping is not high on my “fun” list), we happened across this dealer who restores old Minis. I don’t know who would every buy one (they look cramped), but they were refinished perfectly – spectacular looking cars. He had 30 on the showroom floor. The right car for the tight Tokyo laneways.