THE FOUR SEASONS AND JAPAN

I am a Starwoods guy. Whenever I can, our family stays in their hotels because that is where I stay on business. A friend coached me when I first came out of university – pick a hotel chain and stick with it – that is how he gets a free week in Maui every year.

That qualifying statement complete, the Four Seasons is impressive. We stayed at the Four Seasons in Cairo years ago and it is one of the best hotel we have ever stayed at. The view helped.

2008 03 23 172 Egypt

2008 03 23 174 Egypt

Recently we were speaking with someone who had managed the restaurant at the Four Seasons in Tokyo. We were discussing the Japanese culture, creativity and education. He provided the following insight (paraphrased from memory):

It was a real challenge at the restaurant because our staff struggled with the westerners. At a Four Seasons it is very common for the guest to not order off the menu. They expect to order what they want and have us prepare it.

This is very different than the Japanese clients. I cannot remember any Japanese client every asking to order outside the menu. It just isn’t how they think and our servers really struggled with dealing with the custom ordering.

It just isn’t how the Japanese were taught to think and as the world continues to change, I wonder as to what will be required out of the Japanese education system, is it being altered to deal with change? (I believe the answer is no). We all need a good dose of Finnish education.

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