I make this post as a public service, from one person who could not find answers to the “System Filling” error on a Jura super-automatic.

Weeks ago my Jura C9 displayed the message “Change filter”, prompting me to put in a new Claris filter. I am not sure if I missed a step or did it wrong, but all of a sudden I kept getting the error message “Press Rinse” followed by the message “System Filling” and nothing happening. Over and over and over and the terrible loud grinding noise making me cringe (and I stood there envisioning a pump burning out).

Searching the message boards delivered few clear results and no action. The feedback from the Jura helpline in Switzerland was to do the following:

  • Fill your water tank with hot water (not boiling) and press the rinse button a few times. That may have worked if there was an air bubble in the line.
  • The way to prevent air bubbles with the Claris filter is by emptying the water, putting in the new filter, refilling the water and going through the filter rinse cycle.

In my case, no joy. I tried to call Canada help (because there is no Jura dealer in Japan) but each time I was too late (Jura closes at 5PM in Canada, 6AM in Tokyo). Very frustrating. So I emailed them and a technician emailed me back suggesting I call in. I explained my time zone issue and he did the amazing, he sent me his cell phone and said he would help me after hours. We talked at length and he helped me solve my problem.

Now, for those of you who have a depot nearby, I would probably not do this. I would take it in for service as it required opening the machine.

But if you are stuck like me (No depots in Tokyo), then chances are if you have this problem and a Claris filter installed, some carbon came loose and jammed the tiny little micro-filter inside your machine. Here is how you fix it:

First – pop the side off your Jura. This is what mine looks like – looking at the right side.


Looking at the side panel in the bottom left there is a pump. It looks like this.


Pull the little metal clip out and pull the plastic pipe out. Next, the “cream” coloured piece where you removed the pin from needs to be removed. You do this by “unscrewing” it from the white piece which goes into the boiler.

Below is what it looks like with the cream piece removed.


Now take that little piece with the micro filter and attach it to a compressor and blow it out. Trying to do this manually will not work (i.e. blowing in it). I had to drive to a gas station and use their compressor to truly get the bits out as my compressor is in my father-in-laws garage.

Then simply reinsert. Turn on the machine and the boiler should prime and you are good. Once confirmed, put the sides back on. I have had 2 Juras and used filters in both with this never happening. Hopefully it never happens again.

To avoid it in the future, empty the water container first, put in your new Claris filter, add water and then turn on the machine (in other words – follow instructions) and pray that random carbon chunks do not leak out.

Hopefully this helps someone.


  1. Thank you!!!! Yes this helped me tremendously. I don’t even use filters but somehow some crud got in there and was stopping up the works.

      • Thanks for your help,i also had the same problem but cleaning the part pushing pressurized air from output side pushing air coming out of the inlet.
        The problem though persists and water leaking all over around the inlet of membrane right on the connection of the pump,advice me please what to do,as i realized the membrane regulator needs to be replace as no water is passing through and is pushed out of the connection

  2. also if I succeed to remove it where do I blow the air in? in the part that goes in the white piece attached to the boiler or the part where the water line goes in? Your help answering both questions is highly appreciated!! Thanks.

    • A few things. First of all when I did this I had a Jura technician on the call with me. I would recommend that. If I had a choice, I would not have done this on my own, I would have paid the $50-100 and them do it. But I am in Japan.

      As I say in the post – you do not unscrew it. It is a pin that you pull out and then piece comes apart.

      You blow the air through the yellowish looking piece. That is what was clogged for me. But you will need to use a compressor and be careful.

      I would call them … and this simply helps illustrate what they are telling you

  3. Um – yes, yes you do. here is your quote: Pull the little metal clip out and pull the plastic pipe out. Next, the “cream” coloured piece where you removed the pin from needs to be removed. You do this by “unscrewing” it from the white piece which goes into the boiler.

    In answer to marilou’s other question, you would blow back from the boiler side towards the hose connection, as the crud needs to come out the way it came in – from the hose.

  4. Thank you and God bless you!!! Just by rinsing the machine with hot water did the trick. I just changed the filter recently and could not think might be at fault, until it hit me one night. I googled “system fill” and found your help. You have made my husband a happy man.

  5. Thank you so much for taking the time to post this. Worked immediately using the “hot water” tip and avoided a potentially costly repair bill…. and, more importantly, we still have our fantastic Jura coffee on demand.

  6. The machine was caught in a perpetual system filling mode. The wife called support and they had her do a number of things. One was to remove the Clearyl filter and cycle warm water through the machine. Nothing worked. I came home and tried all the same things … nothing worked. I then ready your story. I tried hot water. It worked. Put the filter back in and it failed mid-cycle. Then the Clean alert came on … very dirty water. Then we used a new filter, installing it according to directions. It asked us to run the filter rinse cycle twice. It now seems to be working properly. If there are problems, we will report back!

    • Annoying isn’t it Michael? I had this happen to me AGAIN – 3rd time with this unit – fortunately I am back in North America and they fixed it for free. Turns out they are having this problem with the micro-filter. I no longer use their filters – as they are the cause for this I believe – as there are little black flecks (The Jura filters are charcoal). After explaining this is time number 3, they did it at no cost (This is also my 3rd Jura – and have had the most problems with it).

      I have RO water with a re-mineralizer on it also, so do not need it. But very frustrating!

  7. Michael, thank you for your time and effort. I carefully read your article and also the follow up comments. I’d like to make some clarifications. First of all the “orange” piece on your picture is NOT a boiler. This is 18 bar Invensys CP3A 55W 120V water pump. Second, “cream” color piece is NOT a filter but a membrane regulator of water pressure. Therefore, suggested in the article way of fixing of the “fill system” problem may cause even MORE problems.
    Normal position of the regulator is closed (no air goes through). One should be careful NOT to blow pressurized air into the output of the membrane filter. IT WILL LIKELY DAMAGE IT. The only way to blow the air is to blow it from the inlet (the threaded side connected to the pump). This way pressurized air will open the membrane regulator and clean it. But one should be careful not to damage the membrane with excessive pressure.
    Finally, many thing besides the regulator can go wrong (intake filter, flow meter, pump itself…).
    Therefore, if “hot water” trick does not work one should systematically check water path. I’d start with removing the regulator and checking that pressurized water comes out of the pump. Use your finger to hold the out coming water and switch pump off as soon as you feel the pressure.
    If pump is making noise and no water is coming out the pump is broken or no water comes to the pump. If pump is silent – check thermal switch on top of the pump (it is should be on if pump’s temperature is below 115 C). If the switch is on but pump is silent – pump is broken. Check that water is coming to the pump. Remove rubber tube from pump’s inlet – water should come out from the tube if water tank is filled with water. One can remove the tank and blow air into the tube. Air should come out of the water inlet (which is located under the tank). If air is not coming out the path should be checked and cleaned.
    I think the most common cause of the “fill system” problem is air bubbles in the system. Try “hot water” trick first. If this does not work you’re likely facing a more serious problem (regulator, pump, else). Also remember that pump may “work” but do not provide enough pressure to open the membrane regulator. This will also cause “fill system” problem. Anyway, solution of this problem can be a bit more complicated than the one described in the article. I hope this helps. Don’t damage you membrane regulator by blowing high pressure air through it. Good luck.

    • Thanks for the technical details Vladimir. You clearly know your stuff and it is appreciated!

      Also, to everyone, I say that you can do this guided by Juras tech support team (that is what I did the first time)

  8. michael you saved my wednesday morning. had i not googled and stumbled upon your experience i would be dead in the water. i didn’t really care if you got the tech jargon right, i still got it, but when you add it with vladimir’s post – it makes a bit more sense on the techie side. i wanted to thank you both for giving people like me this gift. i wasn’t so lucky as some of you wrote. i had to pull my panels off. i had to go through multiple screws to get to the area that michael is talking about. it wasn’t easy.. the single screwdriver and a screwdriver can be had off of amaz()n or 3bay, but i found it on the cheap. anyone else needing the set just look for “Security Fastener Screw 102 piece Tamperproof Screwdriver Tool Kit Set” and you’ll run into it. its the only set i have found with the torx and oval screwdrivers that you need to get to the pump area. this is my small way of trying to contribute and just not take from michaels discovery. thanks again.

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